"Spotify can't play this right now. If you have the file on your computer you can import it."

Reply

"Spotify can't play this right now. If you have the file on your computer you can import it."

user-removed
Not applicable

Plan

Premium

Operating System

Windows 10

 

My Question or Issue

I can't play songs on the desktop app. I press play and nothing happens. After a while I get the "Spotify can't play this right now. If you have the file on your computer you can import it." error. I know this has been posted multiple times already but I have tried absolutely every proposed solution:

- Restarting PC

- Reinstalling Spotify

- Clean reinstalling Spotify i.e. deleting all temporary files

- Installing from the Microsoft Store

- Disabling Windows and other antivirus firewalls

- Disabling hardware acceleration

- Changing output sound device sample rate

- Switching from phone playback to PC playback from my phone

None of these worked. Spotify streams correctly on my phone. The web player also works correctly on my PC, so the issue is not my connection.

2 Replies

Sebasty
Rock Star 18
Rock Star 18

Hey @user-removed 

 

Have you tried ensuring that your playback device is set as default? 🙂

You can see that setting when right-clicking on speaker icon on Taskbar, and selecting "Playback Devices".

 

Let me know how you get on!

SebastyRock Star 18
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

user-removed
Not applicable

Hi,

 

Yes, my output device is set as default.

 

It looks more like a connectivity issue, as the songs in my cache play instantly. But my connection is very fast, and the web player works perfectly. And I have tried all the connectivity related solutions mentioned above, e.g. disabling the firewall.

SUGGESTED POSTS