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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 135131 Views
  • 0 replies
  • 24 likes
  • Mac
    Windows
  • 135131 Views
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FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 51701 Views
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  • 32 likes
  • Windows
  • 51701 Views
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  • 32 likes

Missing songs in list or greyed out...

PlanPremiumCountryRomaniaDeviceLenovo LaptopOperating SystemWindows 10 up-to-date My Question or IssueI often find songs that are black or just greyed out. What could be the problem?

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  • Regular
  • Plan Premium Country Romania Device Lenovo Laptop Operating System Windows 10 up-to-date   My Question or Issue I often find songs that are black or just greyed out. What could be the ...
  • dinomight
  • Spotify Star
  • 1478 Views
  • 12 replies
  • 0 likes
  • 1478 Views
  • 12 replies
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Playback stops suddenly and can not be continued before restart

PlanPremiumCountryGermanyDeviceOwn Build PC (i7-6800k, 32GB RAM, Samsung SSDs, Asus GTX 1080TI Strix OC, MSI X99A Gaming Pro Carbon, Audiolab M-DAC mini) Operating SystemWindows 10 Pro 64-bit My Question or Issue My Spotify app stops playback suddenl...

  • Casual Listener
  • Plan Premium Country Germany Device Own Build PC (i7-6800k, 32GB RAM, Samsung SSDs, Asus GTX 1080TI Strix OC, MSI X99A Gaming Pro Carbon, Audiolab M-DAC mini)  Operating System Windows 10...
  • fritzthebox
  • Casual Listener
  • 228 Views
  • 2 replies
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  • 228 Views
  • 2 replies
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the songs that i saved to my library won't load

PlanFreeDeviceChromebook For some reason, none of the songs that I have saved to my library will load. I've tryed everything i can think of to fix it, but it's not working. I've tried restarting my computer, redownloading the app, but it won't work.

  • Casual Listener
  •   Plan Free Device Chromebook   For some reason, none of the songs that I have saved to my library will load. I've tryed everything i can think of to fix it, but it's not working. I'v...
  • Nico
  • Community Legend
  • 289 Views
  • 2 replies
  • 0 likes
  • 289 Views
  • 2 replies
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Solved!! Windows 10 app BROKEN

PlanPremiumCountrySpainDevicePCOperating SystemWindows 10 Pro x64 My Question or IssueWell, it's been like months I'm having this issue. No matter from where I install Spotify (wheter Windows Store or Spotify.com). Everytime I open Spotify: 1st: "Fri...

  • Casual Listener
  • Plan Premium Country Spain Device PC Operating System Windows 10 Pro x64   My Question or Issue Well, it's been like months I'm having this issue. No matter from where I install Spotif...
  • Nico
  • Community Legend
  • 4261 Views
  • 4 replies
  • 0 likes
  • Windows10 app broken not working playlist empty friends not showing
  • 4261 Views
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Nothing will play.

PlanPremiumCountryUSDeviceCustom PCOperating SystemWindows 10 My Question or IssueI have tried almost everything related to this topic, high quality streaming, accelerated hardware, etc. I have had no success in multiple restarts (of app and PC) but ...

  • Casual Listener
  •   Plan Premium Country US Device Custom PC Operating System Windows 10   My Question or Issue I have tried almost everything related to this topic, high quality streaming, accele...
  • Mantisentil
  • Community Legend
  • 198 Views
  • 3 replies
  • 0 likes
  • 198 Views
  • 3 replies
  • 0 likes

Some songs cannot be played when offline

As the tittle stated, some of the songs I downloaded cannot be played in offline. Although I had download it and re-download it, it still won't work. But the offline in my Android phone is working fine. I had updated to the lates spotif app but still...

  • Casual Listener
  • As the tittle stated, some of the songs I downloaded cannot be played in offline. Although I had download it and re-download it, it still won't work. But the offline in my Android phone is working fi...
  • mosohodPeti
  • Composer
  • 139 Views
  • 1 replies
  • 0 likes
  • 139 Views
  • 1 replies
  • 0 likes

Repeat-1 track mode [do not disable it under any circumstance] [Feature request]

I know this issue has been mentioned several times already. So, this is a proof that many users want it. Please, just do not disable the repeat-1 mode automatically (when changing songs or under any circumstance, it happens even when I double click o...

  • Newbie
  • I know this issue has been mentioned several times already. So, this is a proof that many users want it.   Please, just do not disable the repeat-1 mode automatically (when changing songs or u...
  • Al3XT
  • Newbie
  • 160 Views
  • 1 replies
  • 2 likes
  • 160 Views
  • 1 replies
  • 2 likes

Spotify family on several computers

Hello, I've upgraded my Spotify account to Family to be able to listen to music on sevrals computers at home. However, when I start a playlist, my second computer reads the same music and when I change on this second computer, the first gets its musi...

  • Casual Listener
  • Hello,   I've upgraded my Spotify account to Family to be able to listen to music on sevrals computers at home.   However, when I start a playlist, my second computer reads the same mus...
  • Mantisentil
  • Community Legend
  • 504 Views
  • 1 replies
  • 0 likes
  • 504 Views
  • 1 replies
  • 0 likes

Superuser Contribution Issue uploading local files from one album

PlanPremiumCountryUSA.DeviceDesktopOperating SystemWindows 10 Home Edition My Question or IssueSpotify for my desktop seems to have "forgotten" my local files. I re-uploaded them/re-synced them, and all was fine. But, now, I cannot play one artists a...

  • Gig Goer
  • Plan Premium Country USA. Device Desktop Operating System Windows 10 Home Edition   My Question or Issue Spotify for my desktop seems to have "forgotten" my local files. I re-uploaded ...
  • Peter
  • Spotify Legend
  • 632 Views
  • 13 replies
  • 1 likes
  • 632 Views
  • 13 replies
  • 1 likes

Solved!! Cannot play songs from specific artist

PlanPremiumCountryNetherlandsDeviceDesktop, Sony Xperia XA1, Open SpotifyOperating SystemWindows 10 My Question or IssueI am unable to play the songs from a specific artist (in this case After the Burial). Whenever I try to play songs by them on my l...

  • Casual Listener
  • Plan Premium Country Netherlands Device Desktop, Sony Xperia XA1, Open Spotify Operating System Windows 10   My Question or Issue I am unable to play the songs from a specific artist (...
  • buMfood
  • Casual Listener
  • 710 Views
  • 1 replies
  • 0 likes
  • 710 Views
  • 1 replies
  • 0 likes

No Mixtape on windows version

My Question or IssueOny my iphone i got several Mixtapes.But i cannot find them on my pc.

  • Newbie
  •   My Question or Issue Ony my iphone i got several Mixtapes. But i cannot find them on my pc.  
  • Soundofus
  • Spotify Star
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
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Having issues with Spotify.

When I load up spotify, I just get a blank screen as provided below. I've reinstalled several times and I've also restarted my computer. I've had so many problems with spotify that I'm just considering changing to a different platform. Every week the...

  • Casual Listener
  • When I load up spotify, I just get a blank screen as provided below. I've reinstalled several times and I've also restarted my computer. I've had so many problems with spotify that I'm just consideri...
  • OneByBoo
  • Community Legend
  • 644 Views
  • 6 replies
  • 0 likes
  • 644 Views
  • 6 replies
  • 0 likes

Spotify won't play some podcasts

Some of the podcasts can play, but others just won't start. I tried them on my phone and they work just fine, but when I switch to my computer they never start.I'm from Argentina and I have Spotify Premium, I'm using a desktop computer with Win 7 Tha...

  • Casual Listener
  • Some of the podcasts can play, but others just won't start. I tried them on my phone and they work just fine, but when I switch to my computer they never start. I'm from Argentina and I have Spotify...
  • nudder12
  • Casual Listener
  • 4050 Views
  • 6 replies
  • 4 likes
  • 4050 Views
  • 6 replies
  • 4 likes

Friend activity going crazy

PlanPremiumCountrySwedenOperating SystemWindows 10) After the latest update a few days agoSpotify Friend activity is going crazy again. It behaves the same way it did a year ago. Not showing some friends, showing what my friends played 3 days ago, ev...

  • Music Fan
  • Plan Premium Country Sweden Operating System Windows 10)   After the latest update a few days ago Spotify Friend activity is going crazy again. It behaves the same way it did a year ag...
  • user-removed
  • Not applicable
  • 367 Views
  • 1 replies
  • 1 likes
  • 367 Views
  • 1 replies
  • 1 likes

Web browser stuck in offline mode

Hello, I'm trying to use the web browser, not the app, and I'm stuck in offline mode without ever changing anything in my settings. The app works fine on my phone, it's just the web browser. I've tried incognito, a new browser, clearing my cache, eve...

  • Newbie
  • Hello,    I'm trying to use the web browser, not the app, and I'm stuck in offline mode without ever changing anything in my settings. The app works fine on my phone, it's just the web br...
  • Nico
  • Community Legend
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes

spotify doesn't work

PlanPremiumCountryswedenDevice(iPhone Operating System(Windows 10) My Question or IssueWhen I try to play a song on spotify it doesn't work. Nothing happens and nothing plays. I have uninstalled spotify several times and reinstalled it and restarted ...

  • Casual Listener
  •   Plan Premium Country sweden Device (iPhone 😎 Operating System (Windows 10)   My Question or Issue When I try to play a song on spotify it doesn't work. Nothing happens and n...
  • Sebasty
  • Spotify Star
  • 135 Views
  • 1 replies
  • 0 likes
  • 135 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Overlay

Im on a windows 10 pc, and i realise that i don't get the immage on the "mini player" i don't know the name of that. See creen below. Thx for any help!If you get the name of what circle in red, it will be appriciated. (because i don't know the name i...

  • Regular
  • Im on a windows 10 pc, and i realise that i don't get the immage on the "mini player" i don't know the name of that. See creen below. Thx for any help! If you get the name of what circle in red, i...
  • Lumine
  • Regular
  • 487 Views
  • 2 replies
  • 0 likes
  • 487 Views
  • 2 replies
  • 0 likes

Open Desktop App on second Screen

PlanPremiumCountryGermanyDeviceDesktopOperating SystemWindows 10, Version 1809 My Question or IssueIf I open my Spotify Desktop Software on the second Monitor, the icon/shortcut in the Taskbar isn't shown. I have to move the Window to the first scree...

  • Casual Listener
  • Plan Premium Country Germany Device Desktop Operating System Windows 10, Version 1809   My Question or Issue If I open my Spotify Desktop Software on the second Monitor, the icon/short...
  • DidyZ
  • Casual Listener
  • 1518 Views
  • 1 replies
  • 3 likes
  • 1518 Views
  • 1 replies
  • 3 likes

When i save songs on my phone, they dont sync on my pc.

PlanPremiumCountryUSADeviceMoto g5 plus, Custom PC)Operating SystemAndroid Oreo, Windows 10 My Question or IssueWhen i save a song on my phone, to my songs, the song does not appear in songs on my pc. When i go search for the song on my pc, i cant pl...

  • Casual Listener
  • Plan Premium Country USA Device Moto g5 plus, Custom PC) Operating System Android Oreo, Windows 10   My Question or Issue When i save a song on my phone, to my songs, the song doe...
  • Nico
  • Community Legend
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

Song browser doesent work

im on the spotify app on windows 10, when i type something in the song browser it just doesent search the song image: https://gyazo.com/71c66d0e665ff8979c358ef724657a3a

  • Newbie
  • im on the spotify app on windows 10, when i type something in the song browser it just doesent search the song    image: https://gyazo.com/71c66d0e665ff8979c358ef724657a3a
  • Nico
  • Community Legend
  • 189 Views
  • 1 replies
  • 0 likes
  • song browser
  • 189 Views
  • 1 replies
  • 0 likes