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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

2070 Views

0 replies

2 likes

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

150590 Views

83 replies

27 likes

  • 150590 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

138554 Views

294 replies

22 likes

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  • 294 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

11282 Views

1 replies

6 likes

  • 11282 Views
  • 1 replies
  • 6 likes

How queueing works

PlanPremiumOperating SystemWindows 10 My Question or IssueI don’t understand how queueing is supposed to work in Spotify. Suppose I want to play two albums, X and Y, in succession without my having to start Y manually after X has ended: I thought que...

Gig Goer

Plan Premium Operating System Windows 10   My Question or Issue I don’t understand how queueing is supposed to work in Spotify. Suppose I want to play two albums, X and Y, in succession wi...

DanifC

Composer

1195 Views

1 replies

2 likes

  • 1195 Views
  • 1 replies
  • 2 likes

"Don't play this song" option repeatedly disappearing from daily mixes

PlanPremiumCountryUSDeviceDeskop, AndroidOperating SystemAndroid, Windows 10 My Question or IssueIt's a daily gamble if the option to dislike Daily Mix songs is there and a couple of mine have been playing garbage that I don't want to hear. Using the...

Newbie

Plan Premium Country US Device Deskop, Android Operating System Android, Windows 10   My Question or Issue It's a daily gamble if the option to dislike Daily Mix songs is there and a c...

659 Views

0 replies

2 likes

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Solved!! Playlist Exchange not allowing Spotify Link

Hi, Spotify community - trying to submit a playlist on the Spotify playlist exchange and I get an error- I am a curator/DJ/artist just starting on Spotify. I have claimed my artist's account (dropped a couple of originals) - I try to copy/paste the p...

Casual Listener

Hi, Spotify community - trying to submit a playlist on the Spotify playlist exchange and I get an error- I am a curator/DJ/artist just starting on Spotify. I have claimed my artist's account (dropped...

DJSpoton

Casual Listener

869 Views

4 replies

0 likes

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Solved!!Superuser Contribution No option to dislike songs on desktop

PlanPremiumCountryUSDevice(LG V20, Windows 10 pc) My Question or IssueWhy is there no Dislike or equivolent button on the desktop platform.... I dont want to have to take my phone out everytime i want to dislike a song. This is very anoying and im th...

Casual Listener

  Plan Premium Country US Device (LG V20, Windows 10 pc)     My Question or Issue Why is there no Dislike or equivolent button on the desktop platform.... I dont want to have...

Jaggana69

Newbie

25822 Views

34 replies

18 likes

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  • 34 replies
  • 18 likes

Solved!! Spotify won't play on desktop or web player

PlanFreeCountryuk Operating Systemwindows 10 My Question or IssueI can't get any songs to play on my personal computer except ones which I already have downloaded. I have reinstalled multiple times, cleared cache etc, disabled hardware accelleration ...

Casual Listener

Plan Free Country uk   Operating System windows 10   My Question or Issue I can't get any songs to play on my personal computer except ones which I already have downloaded. I have ...

trace_hunter

Casual Listener

2241 Views

3 replies

0 likes

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Clicking on album cover links to wrong song in playlist

PlanPremium DevicePCOperating SystemWindows 10 - 64 bit 1903 - 18362.418spotify 1.1.17.545.g74ed9ff1 My Question or IssueWhen clicking on the album cover it links to the wrong song in a playlist.See photo.

Visitor

Plan Premium   Device PC Operating System Windows 10 - 64 bit 1903 - 18362.418 spotify 1.1.17.545.g74ed9ff1   My Question or Issue When clicking on the album cover it links to the...

eltoch

Composer

543 Views

1 replies

0 likes

Windows
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Show ALL SONGS by an Artist

This problem exists in Windows 10, Premium Version. Problem: 1) Search for an artist (e.g. Ray Charles)2) There's no way to view ALL SONGS by that artist. You can however search based on album, but there's no way in Spotify (that I can see) to show a...

Casual Listener

This problem exists in Windows 10, Premium Version.   Problem:   1) Search for an artist (e.g. Ray Charles) 2) There's no way to view ALL SONGS by that artist.   You can however...

Arikabeth

Roadie

3750 Views

5 replies

3 likes

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  • 5 replies
  • 3 likes

Solved!! Can´t see spotify its invisible.

PlanFreeCountrySlovakia DeviceWindowsOperating SystemWindows 7 Ultimate My Question or IssueWhen i launch spotify the spotify turn on but i cant see the spotify, its invisible so i cant change tracks .. i just cant see (right now its black) . some ph...

Casual Listener

  Plan Free Country Slovakia   Device Windows Operating System Windows 7 Ultimate   My Question or Issue When i launch spotify the spotify turn on but i cant see the spotif...

A_Musicophile

Community Legend

3386 Views

3 replies

0 likes

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  • 3 replies
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Some local files missing.

PlanPremiumCountrySpainDevicePCOperating SystemWindows 7 My Question or Issue My spotify don't load some local files. I add all in settings, and they are mp3 files. (Sorry for my english.)

Casual Listener

Plan Premium Country Spain Device PC Operating System Windows 7   My Question or Issue   My spotify don't load some local files. I add all in settings, and they are mp3 files.&nb...

336 Views

0 replies

0 likes

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Problems with large playlists/song libraries

My Question or IssueI realize that this is somewhat of an issue of how I approach using spotify, but this has somewhat caused me some nuisance. I currently have a pretty large playlist (~3K songs and growing). I usually Like new songs and add them to...

Newbie

My Question or Issue I realize that this is somewhat of an issue of how I approach using spotify, but this has somewhat caused me some nuisance. I currently have a pretty large playlist (~3K songs a...

victoriousecret

Regular

1687 Views

1 replies

3 likes

Bug Windows
Desktop
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Search results have incorrect popularity values (always 100% popular)

PlanPremiumCountryJapanDeviceBasic LaptopOperating SystemWin10 My Question or IssueWhenever I search anything, all the results have 100% popularity values, I cannot distinguish which is more popular. Check the attached image...This is the case for al...

Visitor

Plan Premium Country Japan Device Basic Laptop Operating System Win10   My Question or Issue Whenever I search anything, all the results have 100% popularity values, I cannot distingui...

244 Views

0 replies

1 likes

  • 244 Views
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  • 1 likes

New Releases

I can't find any way to receive information on the hundreds of artists and bands that i'm following. On browse there's a tab for "New Releases" filled with all kind of trash about artist and bands that i don't want to know anything about, then there'...

Roadie

I can't find any way to receive information on the hundreds of artists and bands that i'm following. On browse there's a tab for "New Releases" filled with all kind of trash about artist and bands th...

aledmb2

Visitor

531 Views

1 replies

2 likes

  • 531 Views
  • 1 replies
  • 2 likes

Adding a recommended song to a playlist problem

Go to a playlist and scroll to the recommended songs. Add one of them to the playlist using the contextual menu that shows upon right-clicking on the selected song with the mouse. You can notice that the song does not disappear from the list of recom...

Casual Listener

Go to a playlist and scroll to the recommended songs. Add one of them to the playlist using the contextual menu that shows upon right-clicking on the selected song with the mouse. You can notice that...

371 Views

0 replies

0 likes

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Two songs of Johnny Vazquez have swapped names or content

Hello, Spotify. The following two songs of Johnny Vazquez have swapped content:Como Quien Pierde una Estrella and Baila Rumbero from his Baila Rumbero album. Either names or content have been swapped. Here are the correct name and content pairs:https...

Casual Listener

Hello, Spotify.   The following two songs of Johnny Vazquez have swapped content: Como Quien Pierde una Estrella   and   Baila Rumbero   from his Baila Rumbero album. Eit...

314 Views

0 replies

0 likes

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Solved!! Spotify desktop says I'm offline when all other websites (including spotify web) works

Operating SystemUbuntu 16.04My Question or Issue Same problem as https://community.spotify.com/t5/Desktop-Windows/I-have-full-internet-connection-but-it-says-I-m-offline/td-p/42499 but none of the existing issues resolve it. I resolved it so I'll be ...

Casual Listener

Operating System Ubuntu 16.04 My Question or Issue   Same problem as https://community.spotify.com/t5/Desktop-Windows/I-have-full-internet-connection-but-it-says-I-m-offline/td-p/42499 but n...

igetemotional

Casual Listener

3785 Views

1 replies

0 likes

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PC hasn't updated my liked songs since April 2019

I have uninstalled and reinstalled the programme, got the app off the microsoft store, put it to offline mode (left it 10-15 mins) but still my liked songs will not update. The Home page will show me the recent playlists I have listened to on my phon...

Visitor

I have uninstalled and reinstalled the programme, got the app off the microsoft store, put it to offline mode (left it 10-15 mins) but still my liked songs will not update. The Home page will show me...

OneByBoo

Roadie

720 Views

1 replies

0 likes

Desktop
Playlists
  • 720 Views
  • 1 replies
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Spotify is turning the volume down.

PlanPremiumCountryDenmarkDeviceComputer, using desktop client 1.1.17.543Operating SystemWindows 10 64 bit. My Issue:At random times spotify starts to turn the volume down by itself, like fading out a song but in the middel of a song! Sometimes the so...

Casual Listener

Plan Premium Country Denmark Device Computer, using desktop client 1.1.17.543 Operating System Windows 10 64 bit.   My Issue: At random times spotify starts to turn the volume down by ...

OneByBoo

Roadie

1307 Views

1 replies

0 likes

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  • 1 replies
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daily mix doesn't work properly

PlanPremiumDevice(iPhone 7)Operating System(iOS 12.1.4)My Question or Issuedaily mix is supposed to be endless and it should load new songs when i listen to it as far as i know. But this feature disappeared from my devices and now my daily mixes do n...

Regular

Plan Premium Device (iPhone 7) Operating System (iOS 12.1.4) My Question or Issue daily mix is supposed to be endless and it should load new songs when i listen to it as far as i know. But thi...

eltoch

Composer

1064 Views

1 replies

0 likes

Daily mix issues
  • 1064 Views
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Searching in the Web player

PlanPremiumCountryPolandDevicePCOperating SystemWindows10 My Question or IssueIn the Web player I can't search any song. Idk if my computer just doesn't like Spotify, because this is another thing that doesn't work, or what. I used to use the app but...

Casual Listener

Plan Premium Country Poland Device PC Operating System Windows10   My Question or Issue In the Web player I can't search any song. Idk if my computer just doesn't like Spotify, because...

Zorzs

Visitor

11574 Views

9 replies

7 likes

  • 11574 Views
  • 9 replies
  • 7 likes

Solved!! Issues while playing certain artists on desktop

PlanPremiumCountryItalyDeviceDesktop, Galaxy S10Operating SystemWindows 10, Android Pie My Question or IssueAs title says, I'm experiecing issues while playing only certain artists (While with some others are viable) on desktop, both app or web playe...

Casual Listener

Plan Premium Country Italy Device Desktop, Galaxy S10 Operating System Windows 10, Android Pie   My Question or Issue As title says, I'm experiecing issues while playing only certain a...

OneByBoo

Roadie

1241 Views

4 replies

0 likes

  • 1241 Views
  • 4 replies
  • 0 likes