"Unable to update" - Spotify desktop app, despite meeting system requirements

[great_mat]

Plan

Premium

Device

PC

Operating System

Windows 10 22H2

My Question or Issue

Since yesterday, this thing shows whenever I open the profile menu

And whenever I click the "unable to update" option it shows me this

(in Polish, couldn't catch an English screenshot) Your Windows operating system requires an upgrade. Update your Windows operating system to use the most recent Spotify features.

I have the most recent Windows 10 version available (22H2) and the Spotify requirements say "Windows 10 or newer".

Also, this doesn't happen on the Windows 10 app, however due to some problems with that app I need to use the desktop app instead.

Any way to fix this? I've tried reinstalling Spotify, and nothing helped

Small note: the app still works as usual

[AdamWarren11]

what about for apple/mac spotify?

[Alex]

Hi folks,

Thanks for the posts.

If you're on a Mac and you get this error message for Windows, can you please let us know the following:

• Device chip model
• The current version of your Mac OS
• A screenshot of the error message you're getting

Our technical team is aware of this issue and is looking into what is causing it for some users.

Looking forward to your replies.

[crisrodrigues]

Mac 10.13.6, Intel i5 

screenshot as the ones posted here, english language

[Susan_GP]

Hi @crisrodrigues,

Thanks for your reply and for the info provided.

The OS you have is below the actual minimum system requirements for Spotify. The supported versions are OS X 10.15 or above. You can check all the current compatible operating systems here. This means it is expected you get that message saying your OS is out of date. However, we're looking into why it says Windows when you have a Mac. 

On another note, @AdamWarren11, could you send the details requested by @Alex? That way we can check backstage. 

We'll be here!

[crisrodrigues]

hi, i have never experienced a problem updating spotify, first time i learn
about the minimum required.

[Monke4661]

Just stumbled upon this, thank you so much, this fixed the issue.