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Plan
Premium
Device
PC
Operating System
Windows 10 22H2
My Question or Issue
Since yesterday, this thing shows whenever I open the profile menu
And whenever I click the "unable to update" option it shows me this
(in Polish, couldn't catch an English screenshot) Your Windows operating system requires an upgrade. Update your Windows operating system to use the most recent Spotify features.
I have the most recent Windows 10 version available (22H2) and the Spotify requirements say "Windows 10 or newer".
Also, this doesn't happen on the Windows 10 app, however due to some problems with that app I need to use the desktop app instead.
Any way to fix this? I've tried reinstalling Spotify, and nothing helped
Small note: the app still works as usual
what about for apple/mac spotify?
Hi folks,
Thanks for the posts.
If you're on a Mac and you get this error message for Windows, can you please let us know the following:
Our technical team is aware of this issue and is looking into what is causing it for some users.
Looking forward to your replies.
Mac 10.13.6, Intel i5
screenshot as the ones posted here, english language
Hi @crisrodrigues,
Thanks for your reply and for the info provided.
The OS you have is below the actual minimum system requirements for Spotify. The supported versions are OS X 10.15 or above. You can check all the current compatible operating systems here. This means it is expected you get that message saying your OS is out of date. However, we're looking into why it says Windows when you have a Mac.
On another note, @AdamWarren11, could you send the details requested by @Alex? That way we can check backstage.
We'll be here!
Just stumbled upon this, thank you so much, this fixed the issue.
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…