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spotify wont open even after a clean reinstall

spotify wont open even after a clean reinstall

about 2 days ago i started having an issue where spotify wouldnt open, id try and open it and then nothing, not even task manager shows anything. i tried reinstalling it and that didnt work so i tried a clean reinstall and that didnt work either and spotify support has been absolutely useless and just contantly reffers me to other people that reffer me to other people, etc. Btw i didnt do anything in articular the previous day it started happening

os: windows 10
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2 Replies

even installing an old update doesnt help, and before anyone asks, no i can not send a screenshot because it literally doesnt open, so there is nothing i can screenshot

Hey there @RealJeevesOfficial

 

Thanks for reaching out about this here in the Community. 

 

Would you mind letting us know if you've reinstalled the app from our website or from the Microsoft Store? Also, we'd like to confirm if you have followed these specific steps to do so. 

 

On another note, we recommend that you remove all lines from your hosts file by following the steps bellow:

 

  1. Open Notepad as an administrator (right-click > Open as Administrator)
  2. Go to File > Open, and navigate to C:\Windows\System32\drivers\etc
  3. Choose All Files instead of Text Documents next to the File Name box
    1. You'll see a handful of files, pick hosts and click Open.
  4. When the file is open, you will see a block of text with # in front of each line and might see entries like 0.0.0.0 website.com127.0.0.1 website2.com
  5. Check for any entries with Spotify in the address
    1. Examples may look like 0.0.0.0 weblb-wg.gslb.spotify.com0.0.0.0
  6. If you do find any lines with Spotify, please remove them
  7. Save your changes and restart Spotify

 

Lastly, could you check if the OS of your PC has any pending updates?

 

We'll be on the lookout for your reply.

EniModerator
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