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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
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  • Mac
    Windows
  • 135253 Views
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FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 51873 Views
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  • Windows
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Superuser Contribution Cant view artist and album pages on pc

PlanPremiumCountryTurkeyDeviceDesktop pcOperating SystemWindows 10 My Question or IssueCant view albums and artist pages on pc when i try open says: “oops something wrong while load album/artist page”

  • Casual Listener
  • Plan Premium Country Turkey Device Desktop pc Operating System Windows 10   My Question or Issue Cant view albums and artist pages on pc when i try open says: “oops something wrong whi...
  • Eni
  • Moderator
  • 175 Views
  • 2 replies
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  • 175 Views
  • 2 replies
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Superuser Contribution Cache is 5.6gb. That's 4.6gb too large. How to PERMANENTLY change size AND location?

CountryUS of ADeviceAsusOperating SystemAsus GL503VMFMy Question or IssueI only have 120gb of space and I ran low so I looked around to see where I could save data and found what you see in the picture.I want to know how to PERMANENTLY change the siz...

  • Visitor
  • Country US of A Device Asus Operating System Asus GL503VMF My Question or Issue I only have 120gb of space and I ran low so I looked around to see where I could save data and found what you se...
  • Alex
  • Moderator
  • 435 Views
  • 1 replies
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  • Cache
  • 435 Views
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Superuser Contribution Can‘t following the artist on desktop windows

PlanFreeCountrychina Operating SystemWindows 10 x64 My Question or IssueAfter following the artist on desktop windows, if I restart the client, the artist will not be displayed in the library. But if I follow it on the web version, there is no proble...

  • Visitor
  • Plan Free Country china   Operating System Windows 10 x64   My Question or Issue After following the artist on desktop windows, if I restart the client, the artist will not be disp...
  • Ivan
  • Spotify Legend
  • 123 Views
  • 1 replies
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  • 123 Views
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Superuser Contribution Gap suddenly appearing between songs

Since it happened on a windows 10 computer as well I'll post it here too:So, on two different devices of mine (a mac and a windows 10 computer) I had an incident where suddenly two songs were separated with a gap where they previously weren't. This g...

  • Gig Goer
  • Since it happened on a windows 10 computer as well I'll post it here too: So, on two different devices of mine (a mac and a windows 10 computer) I had an incident where suddenly two songs were separ...
  • Alex
  • Moderator
  • 107 Views
  • 1 replies
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  • 107 Views
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Superuser Contribution Songs will not play sequentially if mobile app installed

PlanPremiumCountryUSA DevicePC and LG phoneOperating SystemWindows 10 My Question or IssueFor a while now, whenever I wanted to listen to songs in order (that is by artist alphabetically (I'm trying to go through all my songs from the top down)) it w...

  • Casual Listener
  • Plan Premium Country USA   Device PC and LG phone Operating System Windows 10   My Question or Issue For a while now, whenever I wanted to listen to songs in order (that is by ar...
  • Mihail
  • Spotify Legend
  • 226 Views
  • 3 replies
  • 0 likes
  • 226 Views
  • 3 replies
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Can I nest playlists?

PlanPremium Country Device Operating Systemwindows 10 My Question or IssueI'd like to be able to create a playlist which contains other playlists.For example: I'm creating playlists for Xmas and it would be easier to navigate if I had one "Christmas"...

  • Regular
  • Plan Premium   Country   Device   Operating System windows 10   My Question or Issue I'd like to be able to create a playlist which contains other playlists. For examp...
  • OneByBoo
  • Community Legend
  • 191 Views
  • 1 replies
  • 1 likes
  • 191 Views
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Superuser Contribution Offline download location can't be changed.

PlanPremiumCountryIndonesiaDevicePCOperating SystemWindows 10 My Question or IssueI picked the download location to be set in "D:\Spotify\" then got notification to restart the app. Yet when I restart the app, the download location is reverted back t...

  • Casual Listener
  • Plan Premium Country Indonesia Device PC Operating System Windows 10   My Question or Issue I picked the download location to be set in "D:\Spotify\" then got notification to restart t...
  • CarlosE
  • Moderator
  • 442 Views
  • 4 replies
  • 1 likes
  • download location
  • 442 Views
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Solved!!Superuser Contribution Can’t personalize playlist

PlanFreeCountryUSADevice(iPhone 8Operating System(iOS 14 My Question or Issuei have the newest updates of iOS and spotify but still cannot personalize my playlist covers. there is no edit details button. also when i try to post this and look for help...

  • Visitor
  • Plan Free Country USA Device (iPhone 8 Operating System (iOS 14   My Question or Issue i have the newest updates of iOS and spotify but still cannot personalize my playlist covers. th...
  • CarlosE
  • Moderator
  • 182 Views
  • 1 replies
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  • 182 Views
  • 1 replies
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Solved!!Superuser Contribution Unable to find internet connection (error code:4) only on desktop app

PlanPremiumCountryUnited KingdomOperating SystemWindows 10 My Question or IssueAfter being able to use the desktop app perfectly fine, it's now saying it's offline and unable to find an internet connection. Spotify is working fine on my other devices...

  • Newbie
  • Plan Premium Country United Kingdom Operating System Windows 10   My Question or Issue After being able to use the desktop app perfectly fine, it's now saying it's offline and unable to ...
  • sumwon
  • Regular
  • 1826 Views
  • 13 replies
  • 2 likes
  • Desktop
    Windows 10
  • 1826 Views
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Solved!! Cannot listen to music: only Android App works

Plan: PremiumCountry: ItalyDevice: Notebook AsusOperating System: Windows 10I just reinstalled the Desktop App from Microsoft Store, I can access but I am not able to play any song and all the playlists are empty. Morover, web player does not work, I...

  • Casual Listener
  • Plan: Premium Country: Italy Device: Notebook Asus Operating System: Windows 10 I just reinstalled the Desktop App from Microsoft Store, I can access but I am not able to play any song and all th...
  • davcos
  • Casual Listener
  • 211 Views
  • 1 replies
  • 0 likes
  • Account
    Android
    Desktop (Windows)
    throubleshooting
  • 211 Views
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Superuser Contribution Spotify acting wonky, spawning multiple processes, and crashing

PlanPremiumCountryUSDeviceSamsung Notebook 9 Pen (laptop computer)Operating SystemWindows 10 ProMy Question or IssueSpotify is acting wonky, spawning multiple processes, and crashing, usually within seconds of launching. Attached are two screen shots...

  • Casual Listener
  • Plan Premium Country US Device Samsung Notebook 9 Pen (laptop computer) Operating System Windows 10 Pro My Question or Issue Spotify is acting wonky, spawning multiple processes, and crashi...
  • Jeremy
  • Moderator
  • 1071 Views
  • 3 replies
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  • 1071 Views
  • 3 replies
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Superuser Contribution Music doesn't continue after ads

PlanFreeCountryNetherlandsDeviceDesktopOperating SystemWindows 10 My Question or IssueI am a free user, so I accept that there are sometimes ads between the songs.But at least half of the times after an ad-break, the music doesn't resume.Sometimes th...

  • Casual Listener
  • Plan Free Country Netherlands Device Desktop Operating System Windows 10   My Question or Issue I am a free user, so I accept that there are sometimes ads between the songs. But at le...
  • Mihail
  • Spotify Legend
  • 488 Views
  • 7 replies
  • 1 likes
  • 488 Views
  • 7 replies
  • 1 likes

[SOLVED] (ish) Spotify blocks taskar set to auto-hide

Hi! This might be related to this bug and the older archived one it references: https://community.spotify.com/t5/Ongoing-Issues/Desktop-Windows-Can-t-access-auto-hidden-taskbar-when-maximised/idi-p/2591456 On a my Windows 10 laptop, spotify initially...

  • Regular
  • Hi!    This might be related to this bug and the older archived one it references: https://community.spotify.com/t5/Ongoing-Issues/Desktop-Windows-Can-t-access-auto-hidden-taskbar-wh...
  • 805 Views
  • 0 replies
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  • bug
    solved
    Windows 10
  • 805 Views
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Superuser Contribution My Spotify is not working

PlanpremiumCountryspainDevice Operating Systemwindows 7 My Question or IssueHi, this is my first time here. I just installed spotify in my windows. All my playlists appear empty, my songs, artists, albums, etc. And if I search a song it don't play an...

  • Regular
  • Plan premium Country spain Device   Operating System windows 7    My Question or Issue Hi, this is my first time here. I just installed spotify in my windows. All my playlist...
  • Jeremy
  • Moderator
  • 304 Views
  • 5 replies
  • 0 likes
  • 304 Views
  • 5 replies
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Superuser Contribution Spotify stays in foreground

My IssueWhen I ALT+Tab or click outside the Spotify window, it stays in foreground and doesn't go in background. The only workaround is to press the icon to minimize it (which technically isn't the same thing as making it go in the background). This ...

  • Music Fan
  • My Issue When I ALT+Tab  or click outside the Spotify window, it stays in foreground and doesn't go in background. The only workaround is to press the icon to minimize it (which technically isn...
  • Jeremy
  • Moderator
  • 821 Views
  • 10 replies
  • 0 likes
  • 821 Views
  • 10 replies
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Game Bar plugin won't log in.

PlanPremium FamilyCountryUSDeviceCustom built Windows 10 PCOperating SystemWindows 10 Updates 1903 My Question or IssueLogging into my Spotify account through the Windows 10 game bar widget on update 1903 doesn't work. Entering my account information...

  • Newbie
  • Plan Premium Family Country US Device Custom built Windows 10 PC Operating System Windows 10 Updates 1903   My Question or Issue Logging into my Spotify account through the Windows 10 ...
  • RayTurn
  • Newbie
  • 8718 Views
  • 4 replies
  • 5 likes
  • 8718 Views
  • 4 replies
  • 5 likes

Spotify 2020 Story Mobile only

Why on earth would you hide our year wrapped story behind a mobile platform requirement? Sharing the year statistics page is quite literally the only Spotify.com link I post on social media each year. This is the first year I haven't seen everyone el...

  • Visitor
  • Why on earth would you hide our year wrapped story behind a mobile platform requirement? Sharing the year statistics page is quite literally the only Spotify.com link I post on social media each year...
  • 100 Views
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  • 100 Views
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Superuser Contribution Issues with login, then recently played was cleared, can't see liked songs, albums, or artists.

PlanPremiumCountryItalyDevicePCOperating SystemWindows 10 My Question or IssueI was having some issues when playing music. Spotify would keep telling me I was offline. After playing a song it would stop after 2-3 seconds. This had already happened to...

  • Visitor
  • Plan Premium Country Italy Device PC Operating System Windows 10   My Question or Issue I was having some issues when playing music. Spotify would keep telling me I was offline. After ...
  • Mihail
  • Spotify Legend
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
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Superuser Contribution Hidden settings on my PC (Windows 10)

DELL 2016. PCSpotify Premium.USA My Question or IssueWhere is the play queue on my PC now (2020)? No "play queue" button in the right hand corner (as suggested in HELP.

  • Newbie
  • DELL  2016.  PC Spotify  Premium.USA     My Question or Issue Where is the play queue on my PC now (2020)?  No "play queue" button in the right hand corner (as sugg...
  • Mihail
  • Spotify Legend
  • 302 Views
  • 1 replies
  • 0 likes
  • 302 Views
  • 1 replies
  • 0 likes