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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
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  • 24 likes
  • Mac
    Windows
  • 134375 Views
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FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 50991 Views
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  • Windows
  • 50991 Views
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Superuser Contribution Changelog / Release Notes

When version 1.1.46.916 of the Windows desktop app made a mess with local files, I rolled back to 1.1.42.622 and blocked updates, and I've been doing fine for about a month.Now I hear the lates version fixes the local files issue, but frankly I don't...

  • Gig Goer
  • When version 1.1.46.916 of the Windows desktop app made a mess with local files, I rolled back to 1.1.42.622 and blocked updates, and I've been doing fine for about a month. Now I hear the lates ver...
  • Elena
  • Moderator
  • 16093 Views
  • 1 replies
  • 7 likes
  • 16093 Views
  • 1 replies
  • 7 likes

Solved!! Spotify wont play any song

PlanFreeCountryGermanyOperating SystemWindows 10 My Question or IssueIf i try to play any song in the Spotify app it wont work.I already tried a clean reinstall and anything else i could find.

  • Casual Listener
  • Plan Free Country Germany Operating System Windows 10   My Question or Issue If i try to play any song in the Spotify app it wont work. I already tried a clean reinstall and anything el...
  • OneByBoo
  • Community Legend
  • 44 Views
  • 1 replies
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  • 44 Views
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I can buy spotify student..

Hello, I already have my student profile until 7/10/2021. And I already took free 1-month trial on spotify. Now, if i want to buy spotify student, on main page there are only pack where are spotify student and 1 more trial month, but I cant buy it, c...

  • Visitor
  • Hello, I already have my student profile until 7/10/2021. And I already took free 1-month trial on spotify. Now, if i want to buy spotify student, on main page there are only pack where are spotify s...
  • OneByBoo
  • Community Legend
  • 122 Views
  • 1 replies
  • 0 likes
  • 122 Views
  • 1 replies
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Superuser Contribution Spotify too slow to use after update

Following a small update recently, Spotify has become to slow to actually use. Artists and albums take forever to load as do playlists, and even my local files won't fully load. Furthermore, if I try to restart the programme I get the message "Spotif...

  • Newbie
  • Following a small update recently, Spotify has become to slow to actually use. Artists and albums take forever to load as do playlists, and even my local files won't fully load. Furthermore, if I try...
  • Elena
  • Moderator
  • 861 Views
  • 3 replies
  • 3 likes
  • 861 Views
  • 3 replies
  • 3 likes

Superuser Contribution Like/Dislike on Radio

PlanPremiumCountryGermanyDeviceDell Latitude Operating SystemWindows 10 My Question or IssueHey all, I've only found topics and ideas from 2019 so I'm asking here.I'm looking for the option to have back the thumbs up/thumbs down while playing song- a...

  • Casual Listener
  • Plan Premium Country Germany Device Dell Latitude  Operating System Windows 10   My Question or Issue Hey all,   I've only found topics and ideas from 2019 so I'm asking he...
  • Tevio
  • Casual Listener
  • 1879 Views
  • 12 replies
  • 6 likes
  • thumbs
  • 1879 Views
  • 12 replies
  • 6 likes

Superuser Contribution Plugging headphones in while using the desktop app skips the current song or crashes it

PlanFreeCountryUKOperating SystemWindows 10 My Question or IssueFor the last couple of weeks every time I have the Spotify desktop app playing a song and I plug in my headphones, one of 3 things happens (ordered them based on the frequency the bugs h...

  • Casual Listener
  • Plan Free Country UK Operating System Windows 10   My Question or Issue For the last couple of weeks every time I have the Spotify desktop app playing a song and I plug in my headphones,...
  • Ver
  • Spotify Legend
  • 1192 Views
  • 14 replies
  • 2 likes
  • 1192 Views
  • 14 replies
  • 2 likes

Superuser Contribution Spotify desktop app keeps crashing

PlanPremiumCountryUnited KingdomDevicePCOperating SystemVersion 20H2 (OS Build 19042.630) My Question or IssueAs soon as I try to play any music desktop app crashes, No warnings or error codes just closes. This is happening on my PC as well as on sur...

  • Visitor
  • Plan Premium Country United Kingdom Device PC Operating System Version 20H2 (OS Build 19042.630)   My Question or Issue As soon as I try to play any music desktop app crashes, No warni...
  • Jeremy
  • Moderator
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
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Superuser Contribution choices to watch video in browser are in bottom right of screen or full screen mode only

PlanPremiumCountryUSADeviceLaptopOperating SystemWindows 10My Question or IssueI want to watch video in browser, the default is the video playing in the bottom right corner. It is just taking 1/4 of the screen. My only other option seems to be full s...

  • Newbie
  • Plan Premium Country USA Device Laptop Operating System Windows 10 My Question or Issue I want to watch video in browser, the default is the video playing in the bottom right corner. It is...
  • Peter
  • Spotify Legend
  • 271 Views
  • 1 replies
  • 0 likes
  • 271 Views
  • 1 replies
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Solved!!Superuser Contribution search by year and like

PlanPremiumCountryNetherlandsDeviceDesktop (windows) and Android phoneOperating SystemWindows 10 and Android My Question or IssueIs it possible to search by both (production)year and liked songs? I want to add music I already liked to a playlist by p...

  • Newbie
  • Plan Premium Country Netherlands Device Desktop (windows) and Android phone Operating System Windows 10 and Android   My Question or Issue Is it possible to search by both (production)...
  • Mihail
  • Spotify Legend
  • 943 Views
  • 1 replies
  • 4 likes
  • 943 Views
  • 1 replies
  • 4 likes

Superuser Contribution Website fills RAM when playing

Running the most recent version of Firefox here. I got 8GB of RAM and whenever I try to use open.spotify.com the usage goes almost to 100% from the normal 30%. Pretty sure that's not supposed to happen.

  • Regular
  • Running the most recent version of Firefox here. I got 8GB of RAM and whenever I try to use open.spotify.com the usage goes almost to 100% from the normal 30%. Pretty sure that's not supposed to happ...
  • Mihail
  • Spotify Legend
  • 340 Views
  • 3 replies
  • 4 likes
  • 340 Views
  • 3 replies
  • 4 likes

Cannot read local files with Chinese filename

Cannot read local files with Chinese filename. Files in the same folder with English name are read properly. PlanPremiumCountryHong KongOperating SystemWindows 10

  • Visitor
  • Cannot read local files with Chinese filename. Files in the same folder with English name are read properly.   Plan Premium Country Hong Kong Operating System Windows 10
  • TreyAnastasio
  • Spotify Star
  • 213 Views
  • 1 replies
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  • local files
  • 213 Views
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Solved!!Superuser Contribution BRING BACK ARTIST INFORMATION

On the new version 1.1.46.916.g416cacf1-a I do not see artist information anymore. Please bring it back. It helps, particularly when interested in new music.

  • Casual Listener
  • On the new version 1.1.46.916.g416cacf1-a I do not see artist information anymore.  Please bring it back.  It helps, particularly when interested in new music.
  • Elena
  • Moderator
  • 120 Views
  • 1 replies
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  • 120 Views
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Superuser Contribution How do I make my browser open spotify links in the desktop app?

I've had apple music for many years, but wanted to go back to spotify, as I remembered it having lots of features that I missed at apple music. I have a windows computer with the spotify desktop app installed, connected to my stereo, and meticulously...

  • Visitor
  • I've had apple music for many years, but wanted to go back to spotify, as I remembered it having lots of features that I missed at apple music. I have a windows computer with the spotify desktop app ...
  • Xenia
  • Moderator
  • 2098 Views
  • 3 replies
  • 10 likes
  • 2098 Views
  • 3 replies
  • 10 likes

"Your 2020 Top" Playlist Not Working

PlanPremiumCountryLatviaDeviceAsus VivoBookOperating SystemWindows 10 My Question or IssueWhen playing the Spotify Wrapped 2020 playlist on the desktop app it only plays one song after switching to an entirely different playlist from my library. Repe...

  • Visitor
  • Plan Premium Country Latvia Device Asus VivoBook Operating System Windows 10   My Question or Issue When playing the Spotify Wrapped 2020 playlist on the desktop app it only plays one ...
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  • 143 Views
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Superuser Contribution Not all local files are showing up

Hello.In the past few days, I have been experiencing an issue regarding the local files feature of desktop spotify.While some of the .mp3 files are showing up, a lot of them aren't. Even when I change the folders, the same files show up on spotify, b...

  • Visitor
  • Hello. In the past few days, I have been experiencing an issue regarding the local files feature of desktop spotify. While some of the .mp3 files are showing up, a lot of them aren't. Even when I c...
  • Jeremy
  • Moderator
  • 103 Views
  • 1 replies
  • 0 likes
  • 103 Views
  • 1 replies
  • 0 likes

constant installing of the desktop application (missing song titles)

this seems to be related to this subject somehow: https://community.spotify.com/t5/Ongoing-Issues/constant-re-installing/idi-p/1632378 every ''x'' number of days (sometimes weeks), the DT app will pop up an ""installation"" dialog in the middle of th...

  • Gig Goer
  • this seems to be related to this subject somehow:     https://community.spotify.com/t5/Ongoing-Issues/constant-re-installing/idi-p/1632378   every ''x'' number of days (someti...
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  • Desktop
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Superuser Contribution local files stopped working recently.

so i just recently noticed on my pc that i have 3 local files that are not showing up anymore, they have been working for months with no issues. if i drag them out of their file location and drag them back in they work fine if i restart spotify they ...

  • Casual Listener
  • so i just recently noticed on my pc that i have 3 local files that are not showing up anymore, they have been working for months with no issues. if i drag them out of their file location and drag the...
  • Hakiri
  • Casual Listener
  • 202 Views
  • 2 replies
  • 0 likes
  • 202 Views
  • 2 replies
  • 0 likes

Optimize Desktop Spotify App

After talking with several friends who use Spotify, Premium or not, we all ended up with the same conclusion : it takes forever to load.No kidding, I lauch the desktop app and just end up using my phone because it takes from 3 to 7 minutes just to op...

  • Visitor
  • After talking with several friends who use Spotify, Premium or not, we all ended up with the same conclusion : it takes forever to load. 😥 No kidding, I lauch the desktop app and just end up using...
  • 120 Views
  • 0 replies
  • 0 likes
  • 120 Views
  • 0 replies
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Whole deceptive thread removed when I got angry about being deceived

There was a long thread here with me describing a bug and being put off again and again and again. Made to jump through countless hoops and told that the bug I was describing was another bug. Then I find out, in the New Desktop Experience, that the f...

  • Roadie
  • There was a long thread here with me describing a bug and being put off again and again and again. Made to jump through countless hoops and told that the bug I was describing was another bug.  ...
  • 100 Views
  • 0 replies
  • 3 likes
  • 100 Views
  • 0 replies
  • 3 likes

Env: prod