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Desktop (Windows)

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1714 Views

0 replies

2 likes

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

145946 Views

83 replies

27 likes

  • 145946 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

130939 Views

294 replies

22 likes

  • 130939 Views
  • 294 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

10995 Views

1 replies

6 likes

  • 10995 Views
  • 1 replies
  • 6 likes

Superuser Contribution I have Premium but hear adds?

PlanFamily PremiumCountryUSADevice Macbook Pro Running WIndows Operating System(iOS 10, My Question or IssueI have family premium, why do I hear adds when I listen to a podcast on Spotify?

Newbie

Plan Family Premium Country USA Device  Macbook Pro Running WIndows  Operating System (iOS 10,   My Question or Issue I have family premium, why do I hear adds when I listen ...

Eni

Moderator

406 Views

1 replies

0 likes

Apps & Features
  • 406 Views
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Superuser Contribution [Web Player][Playlists] Add option to remove songs from Discover Weekly (etc) playlists

I love my discover weekly playlist, but occasionally there will be a song on that playlist that I absolutely hate. It would be great to have the option to remove songs from the discovery weekly/release radar/daily mix playlists

Casual Listener

I love my discover weekly playlist, but occasionally there will be a song on that playlist that I absolutely hate. It would be great to have the option to remove songs from the discovery weekly/relea...

v2496s

Casual Listener

878 Views

4 replies

3 likes

Playlists
Web Player
  • 878 Views
  • 4 replies
  • 3 likes

Solved!!Superuser Contribution Random songs are grayed out in web player

PlanPremiumCountryUnited StatesDeviceDell DesktopOperating SystemWindows 10 My Question or IssueUsing the web player in the Brave Browser (also tried in Firefox) and noticed that some songs are randomly grayed out. I am unable to play them if I try. ...

Roadie

Plan Premium Country United States Device Dell Desktop Operating System Windows 10   My Question or Issue Using the web player in the Brave Browser (also tried in Firefox) and noticed ...

Eni

Moderator

3985 Views

7 replies

3 likes

  • 3985 Views
  • 7 replies
  • 3 likes

Superuser Contribution My daily mixes keep changing

While I was playing one of my Daily Mixes, for some reason, the lineup keeps changing, making it more confusing

Music Fan

While I was playing one of my Daily Mixes, for some reason, the lineup keeps changing, making it more confusing  

denxyz

Casual Listener

3302 Views

13 replies

2 likes

  • 3302 Views
  • 13 replies
  • 2 likes

Superuser Contribution Is it possible to check if Spotify has the license to display specific lyrics in my region?

PlanPremiumCountryNODeviceLaptopOperating SystemWindows 10 My Question or IssueHey, I was wondering if it is possible to check somewhere if lyrics are prevented from being displayed on Spotify in my region due to lack of license to display it even th...

Roadie

  Plan Premium Country NO Device Laptop Operating System Windows 10       My Question or Issue Hey, I was wondering if it is possible to check somewhere if lyrics are...

Novy

Moderator

1147 Views

1 replies

0 likes

  • 1147 Views
  • 1 replies
  • 0 likes

Superuser Contribution Songs are greyed out but are still able to play

PlanFreeCountryUnited StatesOperating SystemWindows 11 So, for some reason, in playlists, some songs are grayed out in the web player, but you're still able to play them on albums, if you search them and if you have the desktop app installed

Music Fan

  Plan Free Country United States Operating System Windows 11   So, for some reason, in playlists, some songs are grayed out in the web player, but you're still able to play them on...

Eni

Moderator

1668 Views

5 replies

2 likes

  • 1668 Views
  • 5 replies
  • 2 likes

Superuser Contribution Spotify can't play songs

PlanFreeCountryThe NetherlandsDeviceWindows PCOperating SystemWindows 10 My Question or IssueSpotify can't play music with me I get the error in the screenshot translated to English it says: spotify can't play this now. if the file is on your compute...

Newbie

Plan Free Country The Netherlands Device Windows PC Operating System Windows 10   My Question or Issue Spotify can't play music with me I get the error in the screenshot translated to ...

Rellik1

Visitor

6373 Views

30 replies

0 likes

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  • 30 replies
  • 0 likes

Solved!!Superuser Contribution Some items in the Browse menu are broken

PlanPremiumCountryBulgaria Why do these 3 items in the Browse menu appear like this and also do not work? They look and act the same way on the web player and the desktop app (Windows 7) As you see, they don't show a playlist cover in the box like th...

Casual Listener

Plan Premium Country Bulgaria   Why do these 3 items in the Browse menu appear like this and also do not work?     They look and act the same way on the web player and the ...

Eni

Moderator

2247 Views

3 replies

0 likes

Desktop
Web Player
  • 2247 Views
  • 3 replies
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Superuser Contribution After remove second monitor the buttons of minimize, max and close dont work anymore

PlanPremiumCountryBRDeviceDell InspironOperating SystemWindows 10 My Question or IssueAfter disconnect an second monitor, when spotify was open on the screen that was removed, the buttons for minimize, max and close are overlapped by three buttons li...

Casual Listener

  Plan Premium Country BR Device Dell Inspiron Operating System Windows 10   My Question or Issue After disconnect an second monitor, when spotify was open on the screen that was...

Novy

Moderator

1162 Views

7 replies

0 likes

Desktop
  • 1162 Views
  • 7 replies
  • 0 likes

Desktop App not playing, but IOS, and Web player work fine

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountryUSADeviceDesktop ComputerOperating SystemWindows 10 My Question or IssueMy IOS, and Web Player versions of spotify...

Newbie

 None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country USA Device Desktop Computer Operating System ...

Amay

Spotify Star

845 Views

1 replies

0 likes

  • 845 Views
  • 1 replies
  • 0 likes

Media keys won't work

PlanPremiumCountryUnited StatesDeviceLaptopOperating SystemWindows 10 My Question or IssueMy medias stopped working, the forward and backward keys still work but the play/pause don't work. I've tried everything, I've changed settings, restarted my la...

Casual Listener

Plan Premium Country United States Device Laptop Operating System Windows 10   My Question or Issue My medias stopped working, the forward and backward keys still work but the play/pau...

Amay

Spotify Star

1164 Views

4 replies

0 likes

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  • 4 replies
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Superuser Contribution Local File Playlists Won't Download onto PC

PlanPremiumOperating SystemWindows 10 I tried to download my local files on the desktop app but they won't download. Everything is fine transferring the files into Spotify but when I try to download the playlists to transfer to my phone, the download...

Newbie

  Plan Premium Operating System Windows 10   I tried to download my local files on the desktop app but they won't download. Everything is fine transferring the files into Spotify but ...

Ver

Spotify Legend

1082 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution [Desktop] "Add to Playlist" issues based on window size

Operating SystemWindows 10When using "Add to playlist" to add a song to one of your playlists if the desktop app is a certain size it will not show the last playlist in the list of playlists.Steps to Recreate:Attempt to add a song to a playlist using...

Newbie

Operating System Windows 10 When using "Add to playlist" to add a song to one of your playlists if the desktop app is a certain size it will not show the last playlist in the list of playlists. ...

MafeG

Spotify Legend

831 Views

1 replies

1 likes

add to playlist
Window resizing
  • 831 Views
  • 1 replies
  • 1 likes

Superuser Contribution Daily mixes are gone (again)

PlanPremiumCountry DeviceWindowsOperating SystemWindows 11My Question or IssueYesterday I had 6 Daily mixes under 'Made for [Name]'. Now this is gone and replaced by pretty dumb other items I don't want to listen to (not even lists or mixes). Second ...

Regular

Plan Premium Country   Device Windows Operating System Windows 11 My Question or Issue Yesterday I had 6 Daily mixes under 'Made for [Name]'. Now this is gone and replaced by pretty dum...

AibohphobiA_BoB

Regular

961 Views

2 replies

0 likes

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Superuser Contribution Offline storage setting is ignored, how do I stop Spotify from filling up C drive?

PlanPremiumCountryNZDeviceDesktop PCOperating SystemWindows 11 (upgraded from Windows 10 with Spotify already installed)My Question or IssueI have set the offline storage to a directory on E drive, but Spotify continues to update appdata on C drive. ...

Regular

Plan Premium Country NZ Device Desktop PC Operating System Windows 11 (upgraded from Windows 10 with Spotify already installed) My Question or Issue I have set the offline storage to a direc...

Eni

Moderator

404 Views

1 replies

0 likes

  • 404 Views
  • 1 replies
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Superuser Contribution Queue functionality.

Premium, Sweden, latest version. Since several versions I cannot move a single track (or selection of tracks) up the queue to place it where I want it, only down. It can only be moved up in the space of the queue that is visible, but not longer. Obvi...

Regular

Premium, Sweden, latest version.    Since several versions I cannot move a single track (or selection of tracks) up the queue to place it where I want it, only down. It can only be moved ...

MafeG

Spotify Legend

367 Views

1 replies

0 likes

  • 367 Views
  • 1 replies
  • 0 likes

Superuser Contribution Issue with cover art changing to something I don't want for local files

PlanPremiumCountryCanadaOperating SystemWindows 10 My Question or IssueHey. For some reason, any time I go and try to edit the tag of a local file, the cover art gets changed to something that I didn't choose if it's by a certain artist (in this case...

Casual Listener

Plan Premium Country Canada Operating System Windows 10   My Question or Issue Hey. For some reason, any time I go and try to edit the tag of a local file, the cover art gets changed to ...

Jeremy

Spotify Legend

435 Views

1 replies

0 likes

Bug Windows
Help Spotify!
local files
  • 435 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't play certain podcasts episodes with video after update

Hello,I foolishly updated Spotify on Windows 10 and now can't listen to some of my favorite podcasts that have videos. Every time I try to play any episodes in Bret Weinstein DarkHourse I am getting to following message:Hmm... we can't seem to play t...

Casual Listener

Hello, I foolishly updated Spotify on Windows 10 and now can't listen to some of my favorite podcasts that have videos. Every time I try to play any episodes in Bret Weinstein DarkHourse I am gettin...

MafeG

Spotify Legend

541 Views

2 replies

0 likes

  • 541 Views
  • 2 replies
  • 0 likes

Superuser Contribution Black screen after installation for Windows Traditional Chinese (Taiwanese) users

PlanPremiumCountryTaiwanDeviceMicrosoft Store Windows 10 / Binary installer form Official site . Operating SystemWindows 10 20H2 My Question or IssueUsers that using Windows 10 in Traditional Chinese (Taiwanese) will see a black screen after installa...

Casual Listener

Plan Premium Country Taiwan Device Microsoft Store Windows 10 / Binary installer form Official site .   Operating System Windows 10 20H2     My Question or Issue Users that...

MafeG

Spotify Legend

597 Views

4 replies

0 likes

  • 597 Views
  • 4 replies
  • 0 likes

Superuser Contribution Different album and album cover in playing now (bottom left) and playlist

PlanPremiumCountryNorwayDevicePCOperating SystemWindows 10My Question or IssueSometimes when playing songs from a playlist the actual song playing is the same song, but from a different album. Also showing album cover for another album.Why is this ha...

Roadie

Plan Premium Country Norway Device PC Operating System Windows 10 My Question or Issue Sometimes when playing songs from a playlist the actual song playing is the same song, but from a diffe...

Mario

Spotify Legend

484 Views

1 replies

0 likes

  • 484 Views
  • 1 replies
  • 0 likes