Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Plan
Individual Premium
Country India
Device Asus rog
Operating System Windows 10
My Question or Issue
Tried clean reinstalling, deleting temporary files, restarting the device, incognito mode, reinstalling browser but the error still wont go on browser and the app
Solved! Go to Solution.
Followed this process and cleared the hosts file and it worked
https://community.spotify.com/t5/Spotify-Answers/Can-t-access-the-Web-Player/ta-p/4631438
Hi there @HarshitAgnihotri,
Thanks for the post.
Since this is happening on both your web player and the Desktop app, it could be a network related issue. Can you try connecting to another network, like a mobile hotspot WiFi from your phone?
Let us know if that helped.
Hey there
Thanks for replying, but no i even tried that earlier doesn't work by changing the network even tried connecting through ethernet but no luck,
Anything else i can try?
Hey @HarshitAgnihotri,
Thanks for the reply.
Could you try with a hotspot from your phone as well, if you haven't done so?
It's also important to test a new account on the affected device so we can exclude account related issues.
Let us know how that went,
Cheers!
Hey there
thanks for replying i have tried with my phone's hotspot and many other hotspots so its not a connection issue and as for logging in with a new account on the same device i tried and still got the same issue also tried different login methods but still nothing
Anything else i can do?
Followed this process and cleared the hosts file and it worked
https://community.spotify.com/t5/Spotify-Answers/Can-t-access-the-Web-Player/ta-p/4631438
Hey @HarshitAgnihotri,
Thanks for getting back to us and letting us know.
Fantastic news! Give us a shout if it starts misbehaving again, we're here to help 🙂
Have a good one!
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…