Can't access the Web Player

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Answer:

 

 

If Spotify is available in your location but you're having troubles getting the Web Player to load, here are some things that you can try:

  • A different browser or an incognito/private window.
  • Make sure that your browser is updated.
  • Restart your router.
  • Check a different network. If it loads on another connection, we recommend contacting the service provider of the original network for more information.
  • Some shared or public networks (e.g. schools/work/office) restrict access to certain services. You can contact those responsible for managing the network for more information.
  • You can also try checking your hosts file. 

To try this:

1. Open Notepad as an administrator (right-click - Open as Administrator)
2. Go to File - Open and navigate to

C:\Windows\System32\drivers\etc

3. Choose "All Files" instead of "Text Documents" next to the File Name box. You'll see a handful of files. Pick hosts and click on Open.
4. The file is opened. You will see a block of text with # in front of each line and might see entries like

0.0.0.0 website.com
127.0.0.1 website2.com

Check for any entries with spotify or fastly in the address. Examples may look like:

0.0.0.0 weblb-wg.gslb.spotify.com
0.0.0.0 prod.b.ssl.us-eu.fastlylb.net 

(and any variations inbetween)
5. If you do find any, you can delete the line. You can also add a # in front of the line, that's 'commenting out'. 
6. Save your changes. Refresh the Web Player.

 

 

This Spotify Answer was submitted by @Sebasty.

 

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