Help Wizard

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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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1-Month Free Premium offer


We get that users want to explore all of Premium’s unique features at no cost before committing to a recurring plan. That’s why we offer a 1-month free trial to anyone who has never tested Premium before. During your free trial period, you’ll get the full Premium experience of your choosing, just like any other paid subscriber would.


Get started 

  • To sign up for the 1-month free offer: head to and follow the link on the homepage
  • We do require payment details upfront, but you won’t be charged until the end of your trial period. This is to ensure a seamless transition into a paid subscription if you choose to stick around and to prevent any misuse.


Good to know

  • You can get 1-month free for any available plan in your country
  • It's possible to switch to a different Premium plan during the trial, however this may shorten the length of free time left
  • At the end of the 1-month free, your account will automatically roll on to a monthly paid subscription for the product you've signed up for
  • You can cancel anytime during your trial period if you don’t want to be charged
  • Gift cards can't be used to activate the 1-month free offer


Who's eligible for this offer?

Anyone who hasn't yet had Premium on their account, previously signed up for a trial or used the same payment details on another account. Not available for Family or Duo plans.


If you see this message on the checkout page, it means you're not eligible for the offer:



If you can’t remember having Premium, check out your receipts page or search your email inboxes for any previous emails from us.


Other offers to look out for

In addition to the 1-Month Free offer, which is available all the time, we’re having special deals regularly where you can get Premium for a fraction of the regular price, or even free, for a specified time. You can check all the available offers for your country over at 


For even more amazing deals through Spotify, check out Premium Student or Premium for Family.


Didn't help? Search for more Spotify Answers, or create a new thread and ask the Community.