Answer:
1. Offensive or inappropriate content
a. Playlists, images, text
If you find some content that was created or uploaded by another user or artist on Spotify that is offensive or infringes copyright, you can report it through the Spotify desktop app. For more information on how to do this, make sure to check out this support article.
b. Ads (on Spotify free)
If you hear or see an ad which you find inappropriate or offensive, you can report it by reaching out to our Customer Support team here and providing them with the following info:
- Exact Spotify version.
- Device + OS version.
- Which advert was it?
- When did you hear the ad (rough time/date incl. time zone)?
- What did you find inappropriate or offensive?
Note: While Spotify doesn’t play ads that interrupt the music listening experience of Premium subscribers, some podcasts may include advertising, host-read endorsements, or sponsorship messages. If you want to report these, you will have to get in touch with the host of the relevant podcast.
2. Incorrect information and corrupted files
If you're a user and you notice a track or an album on Spotify that isn't quite right, you can report it.
Examples could include:
- Content with incorrect information (e.g. a song which appears under the wrong artist profile, mixed-up track titles, etc.)
- Corrupted audio playback or a large amount of empty space at the end of a song
First, make sure that there isn't something wrong with your account, your device or the app itself by trying the following troubleshooting steps:
- perform a clean reinstall of the app
- log in on another device (using the same account)
- log in on another account (on the same device)
- try a different network connection
If you've tried all of the above and the issue with the track/album persists, check out this support article to find out how to report it.
Note: If a track's title appears in a foreign language, this is most likely not a content error, but rather something that was intended by the artist or a label who uploaded the track.
3. Your own music is not in the right place
If you're an artist and your music ends up on the wrong artist profile, or another artist’s music appears on yours, please follow the steps outlined here.
Note: If you already have access to Spotify for Artists and don’t see an expected upcoming release displaying in your Catalog section, just reach out to your label or distributor or get in touch with the Creator Support team; they’ll have it sorted in no time.
For more info, check out our Spotify for Artists Help page or our video series The Game Plan.
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