Help Wizard

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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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What is Premium Duo and how does it work?




Premium Duo is a discount subscription for two people living together. Each person on the plan gets their own Premium account, so no one shares a password and everyone keeps their own saved music and playlists.


If you're interested in sharing your subscription with more than one person, you can check out our Family plan. More info about it can be found here.


How to use Premium Duo as a manager?

The Premium Duo manager is the member who signs up for the plan and gets charged by Spotify on a monthly basis. The manager can also invite or remove members by logging in to their account pageNote: You can’t change the plan manager once they’ve signed up.


How to use Premium Duo as a member?

To accept an invite to someone else's plan, you must live with the plan manager, log into (or sign up for) your own account and enter the correct address.


How does the billing work?

Spotify only charges the plan manager, never the invited member. If you see unexpected charges, you can check the guide for finding any additional accountsThe full amount will be charged monthly, regardless of whether the other member joins. 


If you've already subscribed to Premium with Spotify, your billing will switch automatically and you won’t need to cancel anything. Your new payment date will likely be a few days earlier than usual to cover the price difference between Premium Individual and Premium Duo. 


Changing the address 

If you move or the wrong details were entered at signup, the plan manager can change the address by logging in to their account page. The other member on the plan may be asked to confirm the new address to continue using the plan.



You can switch between different Duo plans, but only once in 12 months. If you try switching more than once, you’ll get an error message saying You can’t join this plan.




If the plan manager switches between Duo and Family, this doesn’t affect the invited members and is considered the same plan. The 12 months start counting from the first time you switch plans.  


If you'd like more info on joining check out this page.


Didn't help? Search for more Spotify Answers, or create a new thread and ask the Community.