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Please see below the most popular frequently asked questions.
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Find answers related to your Spotify account. See frequently asked questions and solutions for resetting your password, changing your email, verifying your account or updating your country settings.
Answer:
If you're getting the Account is disabled message when you try to login into your Spotify account or received an email mentioning this, you'll need to follow the exact steps at this support article under How do I get my account back?.
Accounts can be disabled for a number of reasons. There's more info in the article above about these.
Didn't help? Search for more Spotify Answers, or create a new thread and ask the Community.
The most common reason for your Premium subscription suddenly disappearing is due to having a second Spotify account created using Facebook.
The best thing to try is logging out of Spotify, then back in using your email address and password. Avoid using the ‘Log in with Facebook’ button, as this will log you back into your newly created account by mistake.
If this works and you’re now seeing your Premium account, it’s worth closing your free account to avoid any confusion in the future.
To confirm, you should see this (the Spotify Premium box under "Your Plan") in your Account overview if you're on Premium:
If you’ve subscribed recently but you’re not get Premium, check out this Spotify Answer.
There’s more info about why your subscription might not be working at this article.
Didn't help? Search for more Spotify Answers, or create a new thread and ask the Community.
