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Account & Payment
Using Spotify
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Hey folks!
If you have Premium but you're seeing a different account on free, you may have accidentally created a new account. The best thing to try here is logging out of Spotify, then back in using your email address and password.
If this works and you’re now seeing your Premium account, it’s worth closing your new free account to avoid any confusion in the future.
To confirm, you should see this (the Spotify Premium box under "Your Plan") in your Account overview if you're on Premium:
Novy_0-1696519257408.png
If you’ve subscribed recently but you’re not getting Premium, check out this Spotify Answer.
Tip: There’s more info about why your subscription might not be working at this article.
Didn't help? Search for more Spotify Answers, or create a new thread and ask the Community.