Help Wizard

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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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FAQs

Check the most Frequently Asked Questions before posting. Also includes help on using the Community.

  • App Help

    Learn how to use common app features and troubleshoot issues.

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  • Plan Help

    Manage Trial, Free, or Premium plans including Duo, Family, and Student.

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  • Payment Help

    Find answers for common payment and billing questions.

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  • Device Help

    Troubleshoot the app with gaming devices, TVs, speakers, and more.

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  • Account Help

    Get help with logging in, verification, and account settings.

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  • Community Help

    Find guidance for getting started here in Spotify Community.

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