my money?...

[nobreluso]

Spotify charged twice the same value in the same month! Already reported it two vezez this problem, but Spotify does not answer me! Have I been swindled? On 02/06/2013 sent to my account a charge of 6.99 euros + 6.99 euros. Why did they do this? This is a steal! Jápedi explanations, but I did not respond. It's easier to steal and not pay back the money! If I do not get what they charged me more, I'll have to make a complaint through the VISA International. I hope you have the good sense to not blot your name for so little! (TRANSLATED WITH GOOGLE TRANSLATOR)

Nobre Luso

PORTUGAL

[Richard]

Hey, sorry to hear you've been charged twice. Have you been in touch with our payments team via the contact form yet? That'd be the best way to get this sorted.

If you get (or already have) a case reference number, please let me know and I'll chase it up for you.

Thanks.

[nobreluso]

Thank you,my friend,for the quick reply.

Yes,Iproceededcorrectly:puttheproblem on thespacethattheSpotifyprovideson the site(related topayment problems).

Reenvieitherequest for clarificationandhelp,buttheSpotififydoes not want to know.

No longerbelievethatrespond,becauseifhisEUR6.99to one millionsubscribers,isa fortune!

So, thank youto help me.Nor is itby the value,but ratherby theabuse.Andbecausethis canhappen again.

Of course I havealways the possibilityto askmy Bankto canceltheVISA card.And so,theSpotifyalreadynot going tostealmore.ButI evenlike thisradio.(Alsolike theLast.Fm, which onlycost3.00euros per month,butcrashedinPortugal).

Thank you for everything.I hopefor your help.

(I amPortugueseand I do not knowEnglish.Age62years....So, I usetheGoogleTranslator).

[Adam]

I've just searched your email address on our system and it seems my colleague replied to your message about 48 hours ago. Did you not receive that email? Could you check your spam/junk folders?

Portuguese translation:

Acabei de pesquisar seu endereço de email em nosso sistema e parece que o meu colega respondeu à sua mensagem de cerca de 48 horas atrás. Será que você não receber esse e-mail? Você pode verificar sua caixa de spam / pastas de lixo?

[eldofender56]

 I have been double  charged for one year. When addressing the problem, I get no responce. I`v sent one message through contact form, and was told to try to resolve the problem via

---

@Richard wrote:

Hey, sorry to hear you've been charged twice. Have you been in touch with our payments team via the contact form yet? That'd be the best way to get this sorted.

If you get (or already have) a case reference number, please let me know and I'll chase it up for you.

Th
AQ.

have problem with the contact form.  cannot type in the text box.

[Jamie]

Hi there,

Welcome to the Community!

Thanks for reaching out to us. I have located your e-mail on our system and passed it on. An advisor will be in touch shortly 🙂

[nobreluso]

Hello, my friend.

My answer remains the same: I filled out the contact form of Spotify, more than once, because it does not resolve the issue. Dignam or reply to say that made a mistake and that will return the money (or add another month of subscription). Even though I sign on a monthly basis. Because if he had signed a year, were €83,88 euros that I had stolen! The Spotify is taking a very bad attitude, because these cases of double payment are to be known in social networks.
I can only end with the signing of Spotify, so that I do not cover the fold.

If the friend get a concrete help (explanation for the case and that the Spotify tell me what you will do in this case of undue payment double), I'll be very grateful.

Nobre Luso

PORTUGAL

(I use Google Tradutor)

[Jamie]

Hi Nobre,

It appears that one of our advisors has replied to your e-mail and we are waiting for a response before we can help further.

If you haven't received a response in your inbox, please double check your spam filter for an e-mail from us.