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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Forum Posts

[Account] Quickly switch between saved Accounts

English: I just ask to be able to use several different accounts from the same device. Spanish: Tan solo pido poder usar varias cuentas diferentes desde un mismo dispositivo.

  • Casual Listener
  • English: I just ask to be able to use several different accounts from the same device.   Spanish: Tan solo pido poder usar varias cuentas diferentes desde un mismo dispositivo.
  • askjdljqwoij
  • Newbie
  • 59871 Views
  • 364 comments
  • 1700 likes
  • All Platforms
    Subscription
  • Implemented
  • 59871 Views
  • 364 comments
  • 1700 votes

[Subscription] Family plan in Romania

Hello, Spotify finally launched in Romania but there is no option to start a family plan. When will it be available in Romania? Thank you!

  • Casual Listener
  • Hello,  Spotify finally launched in Romania but there is no option to start a family plan. When will it be available in Romania? Thank you! 
  • Melody
  • Spotify
  • 12983 Views
  • 29 comments
  • 795 likes
  • Subscription
  • Implemented
  • 12983 Views
  • 29 comments
  • 795 votes

[Subscription] Student Discount iDeal Payment for the Netherlands

Hello Spotify,Students in the Netherlands mostly pay with iDEAL, we don't have a CC. It is possible to pay with iDEAL for a regular premium subscription but not for the 'student discount subscription'. Can iDEAL be added as payment option?Thank you,S...

  • Visitor
  • Hello Spotify, Students in the Netherlands mostly pay with iDEAL, we don't have a CC. It is possible to pay with iDEAL for a regular premium subscription but not for the 's...
  • derk040614DUTCH
  • Casual Listener
  • 35119 Views
  • 127 comments
  • 859 likes
  • Subscription
  • Implemented
  • 35119 Views
  • 127 comments
  • 859 votes

[Subscription] Premium Student In Malaysia

There are a lot student in Malaysia that uses Spotify and some are like me, we are students and the only one who uses Spotify in our family but still doesn't want to pay the basic premium. There is Premium Student offered in certain countries yet to ...

  • Casual Listener
  • There are a lot student in Malaysia that uses Spotify and some are like me, we are students and the only one who uses Spotify in our family but still doesn't want to pay the basic premium. There is P...
  • Xenia
  • Moderator
  • 17841 Views
  • 3 comments
  • 328 likes
  • Subscription
  • Implemented
  • 17841 Views
  • 3 comments
  • 328 votes

[Subscription] Google Home for Family Subscriptions outside US

The free google home incentive is currently only available in the US for Family subscriptions of $14.99, i believe this should also be available in Europe / UK as we pay a higher cost for the same service (in UK spotify family works out to $19.40) wi...

  • Casual Listener
  • The free google home incentive is currently only available in the US for Family subscriptions of $14.99, i believe this should also be available in Europe / UK as we pay a higher cost for the same s...
  • bandai1983
  • Visitor
  • 30217 Views
  • 66 comments
  • 462 likes
  • All Platforms
    Subscription
  • Implemented
  • 30217 Views
  • 66 comments
  • 462 votes

[Subscription] Spotify Premium Students in Israel

As some of you know, Spotify allows a discounted Premium Students plan for some countries, where Students from the academy are able to identify as students online, and receive a discount for Spotify Premium. Each year more countries are added to the ...

  • Casual Listener
  • As some of you know, Spotify allows a discounted Premium Students plan for some countries, where Students from the academy are able to identify as students online, and receive a discount for Spotify ...
  • Xenia
  • Moderator
  • 8831 Views
  • 5 comments
  • 244 likes
  • All Platforms
    Subscription
  • Implemented
  • 8831 Views
  • 5 comments
  • 244 votes

[Country] Sri Lanka

Out of the major competitors, only Apple Music is established in Sri Lanka. There prices are at 3 USD/Month which is e extremely reasonable given that 10USD/month account for roughly 5% of local average salary. That being said, it's time for Spotify ...

  • Casual Listener
  • Out of the major competitors, only Apple Music is established in Sri Lanka. There prices are at 3 USD/Month which is e extremely reasonable given that 10USD/month account for roughly 5% of local aver...
  • TChanaH
  • Casual Listener
  • 14205 Views
  • 30 comments
  • 278 likes
  • Subscription
  • Implemented
  • 14205 Views
  • 30 comments
  • 278 votes

[Country] Spotify in India

I've been a Spotify Premium user from the Netherlands for 5 months now. In a month I will be going back home to India, which is where I'm from. Will Spotify ever be available in India? I'm not sure if this is the right platform for this question but ...

  • Visitor
  • I've been a Spotify Premium user from the Netherlands for 5 months now. In a month I will be going back home to India, which is where I'm from. Will Spotify ever be available in India? I'm not sure i...
  • Elena
  • Moderator
  • 25366 Views
  • 91 comments
  • 405 likes
  • All Platforms
    Subscription
  • Implemented
  • 25366 Views
  • 91 comments
  • 405 votes

[All Platforms][Subscription] Share playlist with Spotify Kids

I was very excited to see the new kids app, but was quickly disappointed in how limited the selection was, as well as the inability to create a playlist aside from one set of “favorites” it would be great if an adult profile on the same family plan c...

  • Casual Listener
  • I was very excited to see the new kids app, but was quickly disappointed in how limited the selection was, as well as the inability to create a playlist aside from one set of “favorites”   i...
  • gpmc
  • Regular
  • 5341 Views
  • 21 comments
  • 133 likes
  • All Platforms
    Subscription
  • Implemented
  • 5341 Views
  • 21 comments
  • 133 votes

Bringing Spotify to India

Hello, I am from india and i don't listen to lot of music but spotify made me change that.Now i am huge fan of Pop music and spotify. Spotify is available in india through premium version but a lot of can't afford payment so we prefer the ad-version ...

  • Visitor
  • Hello,         I am from india and i don't listen to lot of music but spotify made me change that.Now i am huge fan of Pop music and spotify. Spotify is available in india t...
  • Amittheone
  • Newbie
  • 14365 Views
  • 17 comments
  • 173 likes
  • availability
    india
    Subscription
  • Implemented
  • 14365 Views
  • 17 comments
  • 173 votes

[Subscription] 18app as a method of payment

Recently here in Italy, when you turn 18, you can redeem 500€ that you can spend on books, concerts, museums, CDs and digital music.It would be great to use this money to pay for the premium subscription as it isn't possible right now.Help us making ...

  • Casual Listener
  • Recently here in Italy, when you turn 18, you can redeem 500€ that you can spend on books, concerts, museums, CDs and digital music. It would be great to use this money to pay for the premium subscription...
  • rpalummo00
  • Visitor
  • 12062 Views
  • 14 comments
  • 78 likes
  • Subscription
  • Implemented
  • 12062 Views
  • 14 comments
  • 78 votes