[Amazon Alexa] Swap Spotify accounts without changing Alexa account

[rowets]

I have a Spotify Family account for myself and my wife

I have an alexa unit in every room, every unit is using MY amazon account as all the lights and home automation can only be setup on one Amazon account

I want to play Spotify in the room i’m in

My wife wants to play her music in a different room

Both myself and my wife also want to use the home automation whilst playing music, eg, turning on the lights

This can be done using Apple music and Amazon music but Spotify require to swap to a different spotify account for the other person

To swap to a different spotify account means changing the Alexa profile of the alexa device and then all the home automation no longer works from that device. 

Please can you allow both myself and my wife to play music in different rooms WITHOUT having to change the Amazon Alexa account

It would be great if I could say ‘Alexa, play spotify from Trevors account’ and my wife could say in a different room, at the same time, ‘Alexa, play spotify from Jackie’s account’ 

This is not a duplicate of other suggestions, I’ve checked and anything close was raised before the ability to swap alexa accounts was implemented. Swapping alexa accounts is only a work around and is not a solution to this problem.

Many people want this feature and your chat team said I should raise it here

Here is a link to the forum, lots of people are leaving spotify because only spotify do not support this feature, you guys need to catch up

https://community.spotify.com/t5/Premium-for-Family/FAMILY-AND-ECHO-ALEXA/m-p/4900618#M26242

From my research it seems there is talk about Spotify only has one concurrent music stream whereas Apple and Amazon music have multiple streams, but please can you improve on this, the thread above was started over 18 months ago, something should be done to improve on this issue

Again, please don’t write this off as a duplicate and do nothing/say it relates to a 3rd party, people still want this feature

Thanks

Trevor Rowe

19/2/2021

Folks, just a quick update on this.

Spotify say this

The Community team talks with various other Spotify teams several times a month about ideas with over 500 votes (our criteria for being a top idea). It’s from these meetings that we apply one of the following statuses to each idea….

This idea has reached over 500 votes so I asked on chat for timescales/what will happen next and was told to keep an eye on this thread.

That really sounded open ended!

As the person on chat could only deal with app and account queries, I was told to also contact the support team to get action on this

So as well as voting for this issue (please continue), 

Spotify need to keep up with Apple and Amazon and fix this issue - with your help we might just get this solved!

[beastpilot]

@steviehs

The way Alexa is designed, it is not meant to have different accounts in the same physical house. However, it does support household members. If you use these, then the smart home stuff and single device response works as expected. These household members can be attached to different spotify and Amazon music accounts, and you can switch between them with voice. The system can also detect who you are by voice. This all works pretty well. The issue remains that if I start music in my house and my family is enjoying it, and I hop in my car, the music stops, because Spotify allows only one stream.

[steviehs]

@beastpilot

No, just tested it again. Switched to a household member and asking Alexa to switch off the light, it told me that I have to switch to a profile, which knows the devices. Maybe this is different when using a skill for smart home, which I do not. I have let my Echos learn directly to know my Hue devices...

[juhajonathan]

I was able to fix the issue of managing smart lights by adding the same hue lights to my wife’s account using the alexa app, so regardless of in which profile Alexa is on, we can both manage them. That fix is not possible on Spotify. Even though Alexa recognizes my wife’s voice for things like reminders and calls, if it is on my profile and she asks for music, it will play from my downloaded songs, not hers. That’s what we want fixed.

[beastpilot]

@steviehs

It can definitely work, It works in my house. I believe there is an option when you create a household member to give them access to your lights, etc. I don't use skills either.

Amazon's own support page says it works this way:

https://smile.amazon.com/gp/help/customer/display.html?nodeId=GX3EC6SJYEPVNJKS&sa-no-redirect=1

[steviehs]

@beastpilot

What should I say? This is what Alexa is telling me in German... I have not found any option to open access from the "other" adult profile to my Smart Home devices. I do not see even this profile with the Alexa App on the phone but I see it on the settings on the website...

[Spot1fyGoody]

Visit Amazon Household to learn more.

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[Xtotoy]

@steviehs

I going the term "household" very confusing in the amazon/alexa world.  There is the Prime Household and there is the ALEXA Household which is the one we need to use and I think @beastpilot is suggesting. 

To set up Alexa Household what you need:

a) your main amazon account which has registered the lights etc.  and

b) 2 separate phones/devices to install the alexa app - log out to start with.

Now, on your phone log in using the alexa app using the main amazon account, the very first screen asks who you are, right there there should initially be only one person, assuming that person is you, select it and carry on, you will be able to set up the voice and then see all devices/rooms routines, skills the house have set up so far.

Now on the second phone, in my case my wife's ipad, I log into the alexa app using the main amazon account but on the next screen I created the new "household" person with her name,  from memory the wizard then wants to learn that new person's voice and after that the app will show my wife the same devices and rooms, etc. that are set up so far. 

That way Alexa "knows" the voices registered and makes available the devices and skills to both of us in the house.

That is my current set up, @beastpilot could you kindly explain me how I can link the mine+the wife's separate spotify accounts?  If I do it via the skill first on my phone and then on my wifes, only the last person to link spotify is the account that Alexa would use regardless of the voice command in this case my wife's account... 

[WEZ1963]

Hi everyone. I was hoping this was something I was causing but it appears to be a common(ish) problem.

If my wife is listening to Spotify via any of our 4 Amazon Echo’s at home, I can’t access Spotify or stream any of my Spotify Playlists in the car via my iPhone. I’m paying for a Family Plan and can’t believe that such a restriction exists in 2022?!

I’ve just ordered a Prime Deal of another Echo and a trial of Amazon Music; if this situation can’t be resolved and someone can confirm that Amazon Music can do this then I’m afraid that after over 10 years membership of Spotify I’ll be moving over to Amazon as this is a deal breaker.

Don’t get complacent Spotify; it’s too competitive a market to be dragging your heels and judging by the date this was first opened, that’s exactly what you’re doing. 🤨

[Spot1fyGoody]

Amazon Music works as expected.

[Keoki]

Right there with ya, WEZ1963.  The only reason I haven't made the switch yet is that I've been too busy. 

It's easy to find procedures for migrating your playlists, and both Amazon and Apple Music seem to be equivalent to Spotify (except cheaper, in the case of Amazon anyway).  I used a similar procedure to migrate my playlists when I went from solo plan to family plan...it'll be ironic if I use the same steps to cancel said family plan!  A few examples:

https://www.amazon.com/Playlist-Importing-to-Amazon-Music/b?ie=UTF8&node=21579707011
https://www.consumerreports.org/streaming-music-services/how-to-move-spotify-playlists-to-other-stre...
https://www.theverge.com/22916495/playlist-transfer-spotify-youtube-music-amazon-apple-music

It's surprising that Spotify is willing to lose customers rather than just add support for families!