Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

discover weekly

I noticed you updated the discover weekly banner image. 1. change it back 2. idk if you changed the algorithm recently or what but it feels like youtube where I listen to one song and its only thing I get "suggested" I don't need that in my life past dealing with it in youtube. Also discover used to suggest bangers, now it's just some hot **bleep**. Aint broke don't fix and if you let me control which algo I use, that would be a cool feature.

Comments
TiredOfBS

Spotify, I’ve got to say this is another horrible UI change that doesn’t appear to be consistent for all users. My husband doesn’t have this same UI update and we are on a family account. I can’t stand a FUGLY, checkered, vibrant, and generally chaotic looking icon/banner pinned on my homepage and library. You realize this gives us less personalization, correct?  You do know that consumers like a personalized experience, right?  You just keep making idiotic business decisions. As a long-time premium subscriber, I’m sick and tired of you guys not improving the app’s functionality while making the interface literally hideous. Just stop.  Fire your current design team.  Maybe consider fixing the fact that the Day List stays the same for over a week when you reopen the app after not listening for a while. It also doesn’t update at the time it states on a regular basis. Maybe fix the blurry album art and degraded video experience of your apps. I really hate the recent UI changes and broken user experience to the point that I’m uninterested in engaging with your product. This is saying a lot since I am an avid music listener. I’ll be buying a new iPad in the next month and will subscribe to the free 3 month trial of Apple Music. You guys are in all likelihood going to lose my business to Apple especially after my recent disaster dealing with your terrible support team for over a month.  There was no resolution to my issues nor any attempt to retain me as a customer when engaging with support. Further, you received a huge amount of backlash with customers hating the UI changes for our newly created playlists and were completely unresponsive to this feedback. I don’t know why I bother to come here and complain or give feedback since it’s apparent you literally give zero shits.

Grzesiek14

Unfortunate update. I listen to the Discover Weekly playlists of a few of my friends, and I used to tell them apart by the icon. Now I can't distinguish them anymore — it's like a lottery.

 

Grzesiek14_1-1751621237780.png

 

 

Marshfellow

yeah this is such a stupid change wth xd

erickstojsic

The new discovery weekly is a catastrophe. Now I’m confined to strict genres and the actual discovery of music that I like is difficult, unlike before. It’s the main reason why I didn’t switch to Apple Music, so please bring back the old discover weekly.

Arfor

I have a picture of my wife as my profile picture, and seeing her on the cover of my discover weekly playlist brightened up my day.

 

It also makes it feel more personal overall, it is MY dicover playlist, and it's "me" on the front picture.