Downtime February 23rd: Account page error "Something went wrong. Try again later"

[Vasil]

Hey folks!

We noticed that our account page Spotify.com/account/ is displaying an error message saying "Something went wrong. Try again later". This is now being looked into 🙂

[Tegma]

@Vasil Thank You 😊

[PUMO505]

How can I now make a refund because because of this problem I could not cancel my subscription to Spotify premium?

[PUMO505]

Plan

Premium

Country

Kazakhstan

Device

Redmi 9A

My Issue

hello, due to a spotify error, I couldn’t cancel my subscription because it said “something went wrong, try later” since the time of purchase, I have never used a spotify subscription, I want a refund for the subscription “payment happened this morning”

[Maxim]

Hey @PUMO505,

Thanks for reaching out.

If you believe that you're eligible for a refund, feel free to reach out to Support at https://www.spotify.com/about-us/contact/ 🙂