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Issue with storage option switching from SD Card to internal

Plan

Premium

Country

US 

Device

Moto X4

Operating System

Android Pie

 

My Question or Issue

 This happened with my last phone, Samsung S7 running Oreo (or whatever the most recent OS is) but it was fixed when I got the Moto X4. I like to keep a lot of songs downloaded offline because my service is terrible and I also spend a lot of time in the mountains. Before I I update my phone to the new Android Pie OS there was no problems. Now everytime I reset my phone I think spotify cannot see my SD card at first and tries to download all the music to its internal storage and I have to go back in and tell it to store it in the SD card. That is extremely annyoing but not the end of the world. What is really frustrating is that I think all of the downloaded songs are still on the SD card and just keep redownloading and taking up space. Eventually this will cause me to reformat the card which will be a major pain for me since I store a large amount of photos on there also. Is anyone else have this problem? I have already uninstalled and reinstalled the application so any other suggestions or help?

Hey there.

 

We just wanted to let you know that we've looked into this with the right folks now.

 

We are currently trying to resolve the issue. We don't have a timeframe for a fix, but we're really glad you let us know about this. If you have any other questions, just let us know!

 

Keep your app up-to-date and have a nice day 🙂

Comments
UsuarioAnon

Somehow, EVERY other music streaming app I've tried (YTM, Amazon music, tidal, and qobuz) doesn't have this issue. Spotify, listen to us and please fix this now! It's been years with 0 response. Please give us an update. 

vaajy

I stopped using offline mode. I even biked far, 100 kilometers on mtb, with only 512 kbps 4G Unlimited internet. I pay €4 for it total. Nothing is stored and full trip with music. May not be ideal for everyone, but only at my next phone I will buy more storage inline. The 256 GB storage would be ideal, but I am not in a rush. It's not good to update something that works 32 GB.

 

I still hope they fix issue. I have 32 GB micro sd card, and I can not use it for Spotify because of this bug.

 

If I could, there would be no need to update phone at all as I could have 14 GB free storage. Now only 3 GB.

Spotify cache takes 10 Gb, they could even solve this issue partially for me at least, just make a toggle at how much storage should be used. For a music app stealing 10 GB of my phone is too much!

vaajy

Got new phone A55 from Samsung.

 

It seems to work, 256 GB storage and I can download Spotify playlist 50+ GB and 10 GB cache without issues. No headphone jack, but with Sony WF-C500 wireless buds that's least of a problem. Haven't tried Micro SDXC card on that honestly, as I prefer 2 sim cards instead, one for my Prepaid with €0 monthly fee at €0.07 min/sms and one with Unlimited 4G 512 kbps internet €4 month.

 

On my main Prepaid card internet is expensive, so I grab internet from another sim card instead of Micro SD card.

 

Seller said on pricey phones Spotify could work better with SD card as phones are faster and more resources.

 

On A04s Samsung bad processor and no memory to run Spotify with hope to install few apps.

 

I was done in almost 2 years and also done with developers not doing a thing to fix issues.

jaxs1028

Been following this issue for years now (haven't read every comment though, sorry). Far as I can tell on recent-ish Android the SD Card is mounted later in the boot. Late enough that Spotify's start on boot happens sooner than the SD Card is mounted. Spotify being the-good-app-that-it-is TM loads up and goes "hey there's no SD card here anymore!" and reverts settings.

 

My personal suggestion to Spotify? Get rid of start on boot
next best? Add a timeout before fully loading the app so that the system has a chance to mount the SD card or perhaps there's a different start on boot that would load the app after a user has unlocked the device (this issue happens on android DAP's too) and maybe then also add a timeout!

This is an incredibly frustrating issue on my Sony NW-a300 where it's got barely any system storage, but I have a 1TB SD Card installed. The only workarounds are 1. don't set anything to download (not useful on a device without cellular) 2. never reboot (impossible in the long run). I've simply had to reduced or stop using Spotify on that device.

B4Ben

1up!

UsuarioAnon

Ok, so no clue what it was, but I've been able to use Spotify on my Android 14 phone with microsd for about 4-5 days now and it's been holding on reboot too.

 

A few possibilities:

1. Spotify had a recent update 

2. I deleted the downloads on my microsd, made sure it was defaulted within Spotify, then wiped the cache / storage of the app itself. 

3. Forced external memory in dev settings.

 

Really not sure if any of the above is what did it, but it's been working so I'm not complaining. Do wish Spotify would update us as I'm somewhat expecting it to randomly stop working again... 

WillianWRM

@UsuarioAnonsome devices seems to work well when enabling external memory in dev settings, mine didn't 😞

My current phone has no SD card slot so I can't really test it anymore.

Reini99

I have the same problem, frustrating. Every time I restart my mobile, the location of memory changes from SD to internal. All songs seem still to be on the SD, but Spotify cannot recognize it any more and it needs repeated download (which takes days and fills up the SD).

ma2ryu

So this issue was reported in January 2019 and as of June 2024, it has not yet been resolved?
I feel bad for Spotify Inc.
Nothing that takes 5 years to fix, means they don't intend to fix it, don't buy a device like WALKMAN that doesn't have communication capabilities.
I had the same problem today with sony SO-03L and WALKMAN NW-A300. The internal memory was full and it affected the OS.

vaajy

"Forced external memory in dev settings."

This worked for you. As soon as Spotify update comes, you need basically download again to micro sd card.

 

So this DEV tool option is not really a solution.