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Issue with the Web Player skipping tracks on multiple devices

Submitted by Moderator on ‎2024-11-13 08:31 AM
Status: Case Closed

We received reports from users having issues with the Web Player skipping tracks after a few seconds of streaming (usually around 10) and occasionally displaying a "Spotify can't play this right now" error.

Hey there folks,
 
We really appreciate all your reports so far!
 
Our tech teams have looked into this, but weren't able to reproduce it. Since this issue could be caused by individual network setups, we'll close this thread as the issue is something that will need to be looked into individually or could get resolved by an overall system and/or functionality change.

 

Here are some troubleshooting steps that are worth taking a look into:


Check if there are any pending updates for your browser and install them. It's also highly recommended you manually check if the latest version of the Widevine plugin is installed. There's a detailed guide on how to do that in this article.

 

Below you can find some additional things you can try. Click on each section to expand it.

 

► Audio Output & Sample Rate

 

Make sure Spotify is mapped to a valid audio device in Windows/macOS and that the sample rate isn’t set too high (anywhere between 44.1 and 192 kHz should be okay). Check “App volume and device preferences” and confirm Spotify is assigned to the correct output. You'll find a detailed guide on how to do that here.

 

► USB DACs or external audio interfaces

 

Driver conflicts or odd configuration in advanced setups (e.g., gaming headsets, external DACs) can trigger errors. Disabling/re-enabling the device driver or trying a different USB port often helps.

 

► Clearing hosts file

 

Check if the hosts file contains any entries with Spotify in the address and remove them. You'll find the steps to do this here.

 

► Symlinks or moved browser data

 

If you moved your browser’s cache/profile via symbolic links, check permissions and confirm Widevine is working with the new location.

 

► Firewall/Antivirus software or Ad blockers

 

Aggressive AV or restricted network policies can break DRM or streaming requests. Try disabling them briefly or test with another network. Uninstall any ad-blocker apps.

 

► In case you're using any DJ apps/ software for mixing or creating tunes

 

If you have any DJ apps/software for mixing or creating tunes, try disabling the option to exclusively use a specific sound card. You can try using a different device to verify if the issue is limited to your setup and/ or network.

 


We hope this helps. If you still need a hand, you can start a new topic in the relevant Help board including all the steps you've tried so far and their outcome and we'll take it from there.

P.S. If you're on a non-personal device or network (student laptop, student network, corporate laptop, corporate network) get in touch with the administrator for more help! 🙂

See more ideas labeled with:
Top Answer
8hsn9203hz75o47i46yu
Newbie
‎2024-11-15 07:39 PM

IT's Finally FIXED - and can resume enjoying the music again !!! 🙂
Woah - waited a while in case the faults scame back but web player Spotify has been playing perfectly all afternoon.

Seems Spotify did some code changes the Mozilla Firefox Browser (and other browsers as well by sounds of it), didn't like very much.

Step 1 - Upgraded Mozilla Firefox 32 bit version from an earlier version up to version 115.0.3esr.

'esr' stands for - Extended Support Release'.
These ESR Mozilla releases are to keep the Firefox browser running on the ancient Windows 7 platform.

Version (115.0.3esr) was released (15-Jan-2024)
This made no change !!
Spotify Web Version was still not working.

Then upgraded again from (115.0.3esr) up to (115.17.0esr)
Version (115.17.0esr) was released (28-Oct-2024)
This is browser version is 9 months newer, and less than  3 weeks old as of 2024 11 15 (when this fix was posted).

So possibly (and hopefully) your issue will also be fixed by upgrading your browser to the very latest version 🙂
No idea what got broken, but the plan to Stubbornly Stay With Windows7 (along with the growing millions of other users), should definately be noted by Spotify please?

If the choice comes between W7 and Spotify, huge numbers of users (me included), will be hunting for another music streaming platform.

🙂 Thanks 🙂

Jump to reply
Comments
Ganellon
Newbie
2024-11-07 02:12 PM

„Interrupting“ is still „ok“ ! 😀

for me the song (all songs not randomly) stops completely after 5 secs!

0 Likes
flaviohenrisp
Newbie
2024-11-07 02:31 PM

Tentei todas e não funcionou. Inclusive o aplicativo do Spotify acusa erro de login mesmo com senha e e-mails corretos. 

 

As músicas continuam pulando e não consigo ouvir. 

0 Likes
The_Metal_Mom
Regular
2024-11-07 03:09 PM

Some of us may not have that option, I'm on my work computer and I have very limited options on what I'm allowed to do on my computer. I cannot connect to a different network, I can't run things as administrator, I don't believe this is a issue because of files or the computer because it's happening to more than one person and it's not just in one place in the world. I think this is a worldwide issue from Spotify. If that makes sense. I think it's more of Spotify's end than our individual computers.

flaviohenrisp
Newbie
2024-11-07 03:17 PM

Yes, i use the web on my work too and the problem is in all PCs. I pay premium and i thinking in cancel.

0 Likes
misxceyllaneous
Newbie
2024-11-07 09:00 PM

I'm having this issue as well on Windows 10 using Firefox. I followed the directions to clear my host file and didn't see any Spotify or Fastly items listed. I've tried turning off my ad blocking as well as updating Firefox, but the problem continues. Multiple songs skip when I press play and when it lands on a song, it only plays 9 seconds before going silent, although the playhead keeps moving.

0 Likes
Rumbo1
Newbie
2024-11-08 01:00 AM

Seems like a lot of users have the "10 seconds and skipping problem" since the beginning of november 2024. 

The hosts-file is definitely not the cause of this problem! 

Hopefully Spotify will adress the fault within their system so that users could use the service like before?!

fifyBark
Newbie
2024-11-08 11:46 AM

Spotify, what are you waiting and not fixing this error, it is on your side! It is happening all over the world, regardless of the browser or OS. Do you think that all of us deliberately changed our hosts file about a week ago just ti annoy you?

Web player was working until several days ago and now it is dead after random skipping and playing first 9 secs of music.

The_Metal_Mom
Regular
2024-11-08 02:52 PM

I highly agree, if they would just fix it on their end (because clearly that's the problem) then we wouldn't have to sit here and wait. It literally was the beginning of November when everyone started having issues. Come on already Spotify!

Nan9
Newbie
2024-11-09 12:08 PM

I wonder how many more people from all over the world have to write about this problem before Spotify finally starts to fix it? This has been going on for 8 days, guys. Spotify has absolutely no respect for its customers. I regret my premium. I have lost all hope that the web player will ever work again.

rarerecordsfan
Casual Listener
2024-11-09 02:15 PM

I can't play anything on Spotify Web Player when I'm on Chrome, I'm prompted either the  "Spotify can't play this right now" error message or it skips over several songs then plays 9 seconds, after that the progress bar is still moving but there is no sound. The strange thing is that it works fine on Firefox. This started about four or five days ago, I tried reinstalling Chrome  but it didn't work.  I'm on a PC running on Windows 7 Ultimate SP1 (64-bit)

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