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Issue with the Web Player skipping tracks on multiple devices

Submitted by Moderator on ‎2024-11-13 08:31 AM
Status: Case Closed

We received reports from users having issues with the Web Player skipping tracks after a few seconds of streaming (usually around 10) and occasionally displaying a "Spotify can't play this right now" error.

Hey there folks,
 
We really appreciate all your reports so far!
 
Our tech teams have looked into this, but weren't able to reproduce it. Since this issue could be caused by individual network setups, we'll close this thread as the issue is something that will need to be looked into individually or could get resolved by an overall system and/or functionality change.

 

Here are some troubleshooting steps that are worth taking a look into:


Check if there are any pending updates for your browser and install them. It's also highly recommended you manually check if the latest version of the Widevine plugin is installed. There's a detailed guide on how to do that in this article.

 

Below you can find some additional things you can try. Click on each section to expand it.

 

► Audio Output & Sample Rate

 

Make sure Spotify is mapped to a valid audio device in Windows/macOS and that the sample rate isn’t set too high (anywhere between 44.1 and 192 kHz should be okay). Check “App volume and device preferences” and confirm Spotify is assigned to the correct output. You'll find a detailed guide on how to do that here.

 

► USB DACs or external audio interfaces

 

Driver conflicts or odd configuration in advanced setups (e.g., gaming headsets, external DACs) can trigger errors. Disabling/re-enabling the device driver or trying a different USB port often helps.

 

► Clearing hosts file

 

Check if the hosts file contains any entries with Spotify in the address and remove them. You'll find the steps to do this here.

 

► Symlinks or moved browser data

 

If you moved your browser’s cache/profile via symbolic links, check permissions and confirm Widevine is working with the new location.

 

► Firewall/Antivirus software or Ad blockers

 

Aggressive AV or restricted network policies can break DRM or streaming requests. Try disabling them briefly or test with another network. Uninstall any ad-blocker apps.

 

► In case you're using any DJ apps/ software for mixing or creating tunes

 

If you have any DJ apps/software for mixing or creating tunes, try disabling the option to exclusively use a specific sound card. You can try using a different device to verify if the issue is limited to your setup and/ or network.

 


We hope this helps. If you still need a hand, you can start a new topic in the relevant Help board including all the steps you've tried so far and their outcome and we'll take it from there.

P.S. If you're on a non-personal device or network (student laptop, student network, corporate laptop, corporate network) get in touch with the administrator for more help! 🙂

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Top Answer
8hsn9203hz75o47i46yu
Newbie
‎2024-11-15 07:39 PM

IT's Finally FIXED - and can resume enjoying the music again !!! 🙂
Woah - waited a while in case the faults scame back but web player Spotify has been playing perfectly all afternoon.

Seems Spotify did some code changes the Mozilla Firefox Browser (and other browsers as well by sounds of it), didn't like very much.

Step 1 - Upgraded Mozilla Firefox 32 bit version from an earlier version up to version 115.0.3esr.

'esr' stands for - Extended Support Release'.
These ESR Mozilla releases are to keep the Firefox browser running on the ancient Windows 7 platform.

Version (115.0.3esr) was released (15-Jan-2024)
This made no change !!
Spotify Web Version was still not working.

Then upgraded again from (115.0.3esr) up to (115.17.0esr)
Version (115.17.0esr) was released (28-Oct-2024)
This is browser version is 9 months newer, and less than  3 weeks old as of 2024 11 15 (when this fix was posted).

So possibly (and hopefully) your issue will also be fixed by upgrading your browser to the very latest version 🙂
No idea what got broken, but the plan to Stubbornly Stay With Windows7 (along with the growing millions of other users), should definately be noted by Spotify please?

If the choice comes between W7 and Spotify, huge numbers of users (me included), will be hunting for another music streaming platform.

🙂 Thanks 🙂

Jump to reply
Comments
Not applicable
2024-11-13 07:11 PM
spotify cant play right now.If you have the file on your computer you can import it
0 Likes
steveyhandsome
Newbie
2024-11-14 03:03 AM

Same issue here, it's been persistent for a few weeks now. No issues with accessing on the app, mobile just on the web-version of the player. Oddly, I'm able to play podcasts without issue, but no songs/artists. 

 

Update: Not all podcasts work. Some play, some skip with the "Spotify can't play this right now" message. So frustrating.

 

Windows 10 Enterprise

Microsoft Edge

Version 130.0.2849.80 (64-bit)
 
 
 
nix2301
Casual Listener
2024-11-14 04:28 AM

Ok, tried to be tricky by playing Spotify on my Iphone then coming to Web Player where it shows a green bar at the bottom of the screen and on the right hand side of that green bar says Playing on Nix iPhone.

 

When I hover over that text it's a clickable link and when I click it opens up a window that is titled Connect to a device and listed under that is:

 

Current device

Nix iPhone

 

Select another device

  • This web browser

So I clicked This web browser and guess what.....

 

It skipped 5 songs, started playing the 6th and went silent after 9 seconds.

 

I then repeated the process but now picked Nix iPhone and it started playing on my iPhone at the exact point it was up to in the 6th song that had been skipped to on the web player

0 Likes
nix2301
Casual Listener
2024-11-14 04:34 AM

Also If I use the Web Player controls for selecting a song, skipping forward / backward etc whilst it's playing on my phone the controls on Web Player all work as expected.

flaviohenrisp
Newbie
2024-11-14 02:34 PM

2 weeks and waiting...

robert_221
Visitor
2024-11-14 02:54 PM

I have the same problem. Fun to see Spotify doesnt seem to care at all and leave us paying costumers in the cold. The issue only comes up on chrome. On the Android app there are no issues. 

anonymous58
Casual Listener
2024-11-14 04:35 PM

Guys The Web Player Broke, I Try to Play I A Playlist, and it just lags out like crazy, i think there is a latency issue, also im on edge stable latest win 11, heres a vid to show you how:

issue.mp4

 

anonymous58
Casual Listener
2024-11-14 04:44 PM

@vasil

if your a mod then uh its happening with edge too windows 11 latest version

 

0 Likes
EndaLok
Newbie
2024-11-14 07:45 PM

@spotifyGuys @Yordan please raise the priority!! It's been two weeks now, what are you waiting for?

Not applicable
2024-11-15 12:25 AM
My Spotify keeps skipping songs and cant play any of them. It just keeps giving an error, I tried to reinstall, restart my computer, remove cache... But it still dont play the songs

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