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[Subscription] Hulu cancelled after payment details updated

Hey folks,

 

We've received reports that Premium + Hulu subscriptions are getting automatically canceled after updating payment details.

 

The right folks are aware of this and are currently looking into it.

 

If you’re experiencing this issue, make sure to click + VOTE.

 

We’ll keep you posted and let you know as soon as we have any updates on this.

Thanks!

Thanks for your patience while we looked into this.


This should now be fixed!

If you were affected by this issue you can reach out to Customer Support here.

Comments
Smwarren29

My user name is Mike, Each time I go to hulu its ask me for a new subscription.  This started happening after I  got a payment update from Spotify. 

Smwarren29

I am still having the issues with my account.

yzzerdd

I am just now having this issue. After updating my Spotify payment option, Hulu tells me I am no longer subscribed.

Acrull

Mine is still not back up 

bobmacwilliams

I have premium with Hulu - it still shows on my account. But when I do “start watching” I get standard Hulu page with “sign up” etc. This sucks, frankly. None of the information given here solves this. If my Hulu service has not been cancelled, why can’t I get it to work? If it has been cancelled, why is it still showing up on my account?

natnat106

I am still having a problem getting access to Hulu! Would love help on this issue. I have a Student account.

Xpress1825

I went to update my card since I had an old card on file and now I can not access my Hulu account.

Xpress1825

I updated my card a few days ago and now have lost my access to Hulu. How can I get my access back?

 

 

Cayeena311

I am still having this issue. What can I do?

My Spotify is working fine but Hulu does not recognize that i have a subscription

srosemyr

I cannot tell the issue is resolved.  Still asks me what plan I want when logging in. Any one else?