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"Address doesn't match" error when trying to join Family/Duo plans

Submitted by Moderator on ‎2024-07-07 01:44 PM
Status: Fixed

We've received reports from users who can't join Family/Duo plans. The error message "Address doesn't match" is displayed, even when entering the exact same address as the plan manager.

Hey folks,

 

We've looked into the cause of these issues and due to updates made by a third party provider, addresses that were previously available can become unavailable. While this isn't something we're able to change on our end, we discovered it can be resolved if the plan manager updates the address on their account page.

 

In case they can't find their specific address anymore, they can enter the nearest address that can be located. For example, if they can't find their apartment number, they can just select the building instead, or a close landmark, public space or building. They can also try entering the address as a Google Plus code. More info on how it works here.

 

Make sure the country of your Spotify account is set up properly as well.

 

Cheers 🤘

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Comments
Not applicable
2024-12-24 08:11 PM
My Son sent me a link to join me in his family plan and I tried to access it, but even if I use the same address that he did, it's not founded by the platform and I can't join.
0 Likes
motustraining
Visitor
2025-03-16 12:21 PM

This is still not working for me - come on Spotify!

0 Likes
8bk3n1e1zdzd8wbu72xc
Visitor
2025-03-18 09:13 AM

Hi,

I have a Spotify account here in Thailand. I had a regular Premium account but that was cancelled as the card expired. I have just set up a Premium Family Account as an alternative, but my address can't be found. I have tried all possible combinations for where we live in the search bar but nothing registers. It is the same address as my payment method, so you would think this might be an easy piece of info to transfer ... There is no address registered in 'My account'. I have not moved house since setting up my previous Spotify Premium account. So I son't understand why it does not register. In short, I cannot invite my family members and cannot proceed beyond this and cannot use Premium. Please help me with this, as it is a dementing situation. Thank you

 

0 Likes
birlan-us
Newbie
29 days ago

Plan

Premium

Country

 

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 11,etc.)

 

My Question or Issue

The invited family member cannot find the address in the "search address." Tried multiple options. Have tried the solution provided in the FAQ as well in the community under the topic Solved: Re: Invited family member can't find registered ad... - The Spotify Community

It's still the same. The address search is really pathetic. I've wasted two hours trying, but I still haven't gotten a result. 

0 Likes
danilofelipe
Newbie
19 days ago

The issue is still happening. I attempted to update the address, but I received the following error message:

"There was a problem. Please try again later."

0 Likes

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