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Forum Posts

Current April 2022 Premium offer activates one month instead of the expected three

We've received some reports from previous Premium users trying to avail our current offer for them, that the received Premium period is one month instead of three.

  • Spotify Legend
  •   We've received some reports from previous Premium users trying to avail our current offer for them, that the received Premium period is one month instead of three. 
  • Mario
  • Spotify Legend
  • 1475 Views
  • 10 comments
  • 12 likes
  • accounts
    Subscriptions
  • Fixed
  • 1475 Views
  • 10 comments
  • 12 votes

[Accounts] Link missing in email change confirmation email

From my perspective this is more of a bug report but I did not find a better way to report it. I was inquired to verify my account and got a verification mail apparently without any link as the button seemed to be ommited by my browser / webclient (h...

  • Casual Listener
  • From my perspective this is more of a bug report but I did not find a better way to report it.   I was inquired to verify my account and got a verification mail apparently without any link a...
  • Ivan
  • Spotify Legend
  • 619 Views
  • 3 comments
  • 6 likes
  • accounts
  • Fixed
  • 619 Views
  • 3 comments
  • 6 votes

Navigation sidebar missing on the Account page for Premium Duo and Family subscribers

We're receiving reports from users that the side panel in the Account overview page is missing for their Premium for Family and Duo Plans. It's also reported that this occurs both for owner and member accounts. A blank side-bar is showing for these a...

  • Moderator
  • Moderator
  • ...ember accounts. A blank side-bar is showing for these accounts. 
  • Novy
  • Moderator
  • 223 Views
  • 7 comments
  • 0 likes
  • accounts
  • Fixed
  • 223 Views
  • 7 comments
  • 0 votes

Unable to edit profile on the Account page

We got reports that users are unable to make changes under Edit profile on their account pages. They get the following error message: "Something went wrong. Try again later".

  • Moderator
  • Moderator
  • We got reports that users are unable to make changes under Edit profile on their account pages. They get the following error message:  "Something went wrong. Try again later". 
  • Kiril
  • Moderator
  • 141 Views
  • 1 comments
  • 0 likes
  • accounts
  • Fixed
  • 141 Views
  • 1 comments
  • 0 votes

Account Being Continuously Messed With

I've changed my password twice now in the past 3 weeks, logged out every instance of my spotify, changed my e-mail and Facebook passwords and yet SOMEHOW someone is getting onto my account (or Spotify's database is **bleep**ed) and deleting my playli...

  • Casual Listener
  • I've changed my password twice now in the past 3 weeks, logged out every instance of my spotify, changed my e-mail and Facebook passwords and yet SOMEHOW someone is getting onto my account (or Spotif...
  • Hubo
  • Spotify Star
  • 53 Views
  • 1 comments
  • 0 likes
  • accounts
    database
    problem
  • Not An Issue
  • 53 Views
  • 1 comments
  • 0 votes

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