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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Paid Premium subscriptions reverting to free

Hey folks! We noticed reports that some of you who have already paid for their subscriptions are currently seeing their account get reverted to the Spotify free service without any specific reason.This is currently being investigated.

  • Moderator
  • Moderator
  • Hey folks!   We noticed reports that some of you who have already paid for their subscriptions are currently seeing their account get reverted to the Spotify free service without any specif...
  • voronzorok
  • Newbie
  • 518 Views
  • 14 comments
  • 4 likes
  • accounts
    Subscriptions
  • Fixed
  • 518 Views
  • 14 comments
  • 4 votes

Playlist won't play when Enhance is toggled on

I have noticed that multiple people, throughout several platforms, have encountered a bug/issue where the playlist will not play when playing a playlist that has been enhanced. After testing it out for myself, i too have encountered the issue. Here i...

  • Spotify Star
  • Spotify Star
  • I have noticed that multiple people, throughout several platforms, have encountered a bug/issue where the playlist will not play when playing a playlist that has been enhanced.     ...
  • ArinBlackheart
  • Regular
  • 7634 Views
  • 119 comments
  • 89 likes
  • accounts
    Android
    Desktop (Mac)
    Desktop (Windows)
    iOS
    Mobile
    Other
  • Under investigation
  • 7634 Views
  • 119 comments
  • 89 votes

Downtime January 13th, 2023

Hey folks, We've received reports from users saying that they are having trouble accessing Spotify. This is being investigated. Something’s not quite right, and we’re looking into it. Thanks for your reports! — Spotify Status (@SpotifyStatus) January...

  • Spotify Star
  • Spotify Star
  • Hey folks,    We've received reports from users saying that they are having trouble accessing Spotify.   This is being investigated.   Something’s not qu...
  • 31j6eyzfq5v2k4w
  • Newbie
  • 4601 Views
  • 37 comments
  • 3 likes
  • accounts
  • Fixed
  • 4601 Views
  • 37 comments
  • 3 votes

Current April 2022 Premium offer activates one month instead of the expected three

We've received some reports from previous Premium users trying to avail our current offer for them, that the received Premium period is one month instead of three.

  • Spotify Legend
  •   We've received some reports from previous Premium users trying to avail our current offer for them, that the received Premium period is one month instead of three. 
  • Mario
  • Spotify Legend
  • 2082 Views
  • 10 comments
  • 12 likes
  • accounts
    Subscriptions
  • Fixed
  • 2082 Views
  • 10 comments
  • 12 votes

Users in Austria unable to accept price increase

Hey, We're receiving reports that Austrian users are unable to accept the subscription fee increase for their Premium plans. They are receiving emails to confirm this, however the links included in those simply lead them to their account page with no...

  • Moderator
  • Moderator
  • Hey,   We're receiving reports that Austrian users are unable to accept the subscription fee increase for their Premium plans. They are receiving emails to confirm this, however the links in...
  • Novy
  • Moderator
  • 1501 Views
  • 18 comments
  • 2 likes
  • accounts
    Subscriptions
  • Fixed
  • 1501 Views
  • 18 comments
  • 2 votes

[Accounts] Link missing in email change confirmation email

From my perspective this is more of a bug report but I did not find a better way to report it. I was inquired to verify my account and got a verification mail apparently without any link as the button seemed to be ommited by my browser / webclient (h...

  • Casual Listener
  • From my perspective this is more of a bug report but I did not find a better way to report it.   I was inquired to verify my account and got a verification mail apparently without any link a...
  • Ivan
  • Spotify Legend
  • 761 Views
  • 3 comments
  • 6 likes
  • accounts
  • Fixed
  • 761 Views
  • 3 comments
  • 6 votes

Age verification not working for South Korean users

Hey folks! We've received reports that the age verification process for South Korea is not working. When you tap on next to confirm your age, a "Try again" prompt pops up. This is being investigated

  • Moderator
  • Moderator
  • Hey folks!   We've received reports that the age verification process for South Korea is not working. When you tap on next to confirm your age, a "Try again" prompt pops up.  This is ...
  • Lastbat
  • Newbie
  • 605 Views
  • 15 comments
  • 0 likes
  • accounts
  • Fixed
  • 605 Views
  • 15 comments
  • 0 votes

Navigation sidebar missing on the Account page for Premium Duo and Family subscribers

We're receiving reports from users that the side panel in the Account overview page is missing for their Premium for Family and Duo Plans. It's also reported that this occurs both for owner and member accounts. A blank side-bar is showing for these a...

  • Moderator
  • Moderator
  • ...ember accounts. A blank side-bar is showing for these accounts. 
  • Novy
  • Moderator
  • 581 Views
  • 7 comments
  • 0 likes
  • accounts
  • Fixed
  • 581 Views
  • 7 comments
  • 0 votes

Unable to edit profile on the Account page

We got reports that users are unable to make changes under Edit profile on their account pages. They get the following error message: "Something went wrong. Try again later".

  • Moderator
  • Moderator
  • We got reports that users are unable to make changes under Edit profile on their account pages. They get the following error message:  "Something went wrong. Try again later". 
  • Kiril
  • Moderator
  • 181 Views
  • 1 comments
  • 0 likes
  • accounts
  • Fixed
  • 181 Views
  • 1 comments
  • 0 votes

Account Being Continuously Messed With

I've changed my password twice now in the past 3 weeks, logged out every instance of my spotify, changed my e-mail and Facebook passwords and yet SOMEHOW someone is getting onto my account (or Spotify's database is **bleep**ed) and deleting my playli...

  • Casual Listener
  • I've changed my password twice now in the past 3 weeks, logged out every instance of my spotify, changed my e-mail and Facebook passwords and yet SOMEHOW someone is getting onto my account (or Spotif...
  • Hubo
  • Community Legend
  • 88 Views
  • 1 comments
  • 0 likes
  • accounts
    database
    problem
  • Not An Issue
  • 88 Views
  • 1 comments
  • 0 votes