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Ongoing Issues

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Forum Posts

Downtime December 15th: Login and playback issues

We're seeing reports about users having login and playback issues with Spotify across multiple platforms.

Moderator

We're seeing reports about users having login and playback issues with Spotify across multiple platforms.

AlejaR

Moderator

9704 Views

22 comments

59 likes

Accounts
Fixed
  • 9704 Views
  • 22 comments
  • 59 votes

Some users unable to log in on iOS devices

We're seeing some reports from iOS users saying they get the error message "Something went wrong. Try again." when trying to log in with email/username + password, despite entering the correct credentials.

Moderator

We're seeing some reports from iOS users saying they get the error message "Something went wrong. Try again." when trying to log in with email/username + password, despite entering the correct creden...

ios_not_logging_in

Newbie

16312 Views

24 comments

86 likes

Accounts
iOS
Fixed
  • 16312 Views
  • 24 comments
  • 86 votes

"Address doesn't match" error when trying to join Family/Duo plans

We've received reports from users who can't join Family/Duo plans. The error message "Address doesn't match" is displayed, even when entering the exact same address as the plan manager.

Moderator

We've received reports from users who can't join Family/Duo plans. The error message "Address doesn't match" is displayed, even when entering the exact same address as the plan manager.

Yordan

Moderator

18069 Views

30 comments

25 likes

Accounts
Premium family
Fixed
  • 18069 Views
  • 30 comments
  • 25 votes