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Ongoing Issues

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Forum Posts

Downtime August 4 2023: Issues with multiple Spotify services

Hey folks, We're receiving reports of issues with multiple Spotify services - Account pages not working, trouble signing up for Premium, issues with Spotify related websites. This is currently being investigated.

  • Moderator
  • Moderator
  • Hey folks,   We're receiving reports of issues with multiple Spotify services - Account pages not working, trouble signing up for Premium, issues with Spotify r...
  • AlejaR
  • Moderator
  • 8095 Views
  • 36 comments
  • 85 likes
  • Accounts
  • Fixed
  • 8095 Views
  • 36 comments
  • 85 votes

Users can't view theirs or other folks profiles

Hey everyone, We've received reports that folks are unable to see their or other customer's profiles. This is happening on all platforms. An error is "Couldn't find that page, Search for something else?" is shown whenever a user visit anyone's profil...

  • Moderator
  • Moderator
  • Hey everyone,   We've received reports that folks are unable to see their or other customer's profiles. This is happening on all platforms.   An error is "Couldn't find that pa...
  • -oe4n29wl_eq
  • Newbie
  • 7264 Views
  • 25 comments
  • 42 likes
  • Accounts
  • Fixed
  • 7264 Views
  • 25 comments
  • 42 votes

Playlist won't play when Enhance is toggled on

I have noticed that multiple people, throughout several platforms, have encountered a bug/issue where the playlist will not play when playing a playlist that has been enhanced. After testing it out for myself, i too have encountered the issue. Here i...

  • Spotify Star
  • Spotify Star
  • I have noticed that multiple people, throughout several platforms, have encountered a bug/issue where the playlist will not play when playing a playlist that has been enhanced.     ...
  • AlejaR
  • Moderator
  • 13151 Views
  • 127 comments
  • 114 likes
  • Accounts
    Android
    Desktop (Mac)
    Desktop (Windows)
    iOS
    Mobile
    Other
  • Fixed
  • 13151 Views
  • 127 comments
  • 114 votes

Issues with searching profiles in the app

We've received reports that users are experiencing issues with searching profiles in the app. No profiles show up in the results and the "Profiles" filter is also missing. This is being investigated.

  • Moderator
  • Moderator
  • We've received reports that users are experiencing issues with searching profiles in the app. No profiles show up in the results and the "Profiles" filter is also missing.   This is bei...
  • modernistbread
  • Newbie
  • 826 Views
  • 15 comments
  • 4 likes
  • Accounts
  • Fixed
  • 826 Views
  • 15 comments
  • 4 votes

Spotify service outage 27.04.2023

There has been a service outage, resulting in some users not being able to login, reset passwords or make changes to their accounts.

  • Spotify Legend
  • There has been a service outage, resulting in some users not being able to login, reset passwords or make changes to their accounts.
  • AlejaR
  • Moderator
  • 3034 Views
  • 19 comments
  • 13 likes
  • Accounts
  • Fixed
  • 3034 Views
  • 19 comments
  • 13 votes

Can't cancel subscription on account page

We've received reports that Premium users are unable to cancel their subscriptions from the account page. Nothing happens when clicking the Continue to cancel button. This is currently being investigated.

  • Moderator
  • Moderator
  • We've received reports that Premium users are unable to cancel their subscriptions from the account page. Nothing happens when clicking the Continue to cancel button.   This is currentl...
  • joevanni99
  • Newbie
  • 1768 Views
  • 15 comments
  • 12 likes
  • Accounts
    Premium
    Subscriptions
  • Fixed
  • 1768 Views
  • 15 comments
  • 12 votes

Paid Premium subscriptions reverting to free

Hey folks! We noticed reports that some of you who have already paid for their subscriptions are currently seeing their account get reverted to the Spotify free service without any specific reason.This is currently being investigated.

  • Moderator
  • Moderator
  • Hey folks!   We noticed reports that some of you who have already paid for their subscriptions are currently seeing their account get reverted to the Spotify free service without any specifi...
  • voronzorok
  • Newbie
  • 1382 Views
  • 14 comments
  • 10 likes
  • Accounts
    Subscriptions
  • Fixed
  • 1382 Views
  • 14 comments
  • 10 votes

Current April 2022 Premium offer activates one month instead of the expected three

We've received some reports from previous Premium users trying to avail our current offer for them, that the received Premium period is one month instead of three.

  • Spotify Legend
  •   We've received some reports from previous Premium users trying to avail our current offer for them, that the received Premium period is one month instead of three. 
  • Mario
  • Spotify Legend
  • 2835 Views
  • 10 comments
  • 12 likes
  • Accounts
    Subscriptions
  • Fixed
  • 2835 Views
  • 10 comments
  • 12 votes

Downtime January 13th, 2023

Hey folks, We've received reports from users saying that they are having trouble accessing Spotify. This is being investigated. Something’s not quite right, and we’re looking into it. Thanks for your reports! — Spotify Status (@SpotifyStatus) January...

  • Spotify Star
  • Spotify Star
  • Hey folks,    We've received reports from users saying that they are having trouble accessing Spotify.   This is being investigated.   Something’s not qu...
  • 31j6eyzfq5v2k4w
  • Newbie
  • 5690 Views
  • 37 comments
  • 3 likes
  • Accounts
  • Fixed
  • 5690 Views
  • 37 comments
  • 3 votes

Age verification not working for South Korean users

Hey folks! We've received reports that the age verification process for South Korea is not working. When you tap on next to confirm your age, a "Try again" prompt pops up. This is being investigated

  • Moderator
  • Moderator
  • Hey folks!   We've received reports that the age verification process for South Korea is not working. When you tap on next to confirm your age, a "Try again" prompt pops up.  This is b...
  • Lastbat
  • Newbie
  • 1312 Views
  • 15 comments
  • 2 likes
  • Accounts
  • Fixed
  • 1312 Views
  • 15 comments
  • 2 votes

Users in Austria unable to accept price increase

Hey, We're receiving reports that Austrian users are unable to accept the subscription fee increase for their Premium plans. They are receiving emails to confirm this, however the links included in those simply lead them to their account page with no...

  • Moderator
  • Moderator
  • Hey,   We're receiving reports that Austrian users are unable to accept the subscription fee increase for their Premium plans. They are receiving emails to confirm this, however the links in...
  • Novy
  • Moderator
  • 1927 Views
  • 18 comments
  • 2 likes
  • Accounts
    Subscriptions
  • Fixed
  • 1927 Views
  • 18 comments
  • 2 votes

[Accounts] Link missing in email change confirmation email

From my perspective this is more of a bug report but I did not find a better way to report it. I was inquired to verify my account and got a verification mail apparently without any link as the button seemed to be ommited by my browser / webclient (h...

  • Casual Listener
  • From my perspective this is more of a bug report but I did not find a better way to report it.   I was inquired to verify my account and got a verification mail apparently without any link a...
  • HorselessName
  • Regular
  • 923 Views
  • 4 comments
  • 6 likes
  • Accounts
  • Fixed
  • 923 Views
  • 4 comments
  • 6 votes

Navigation sidebar missing on the Account page for Premium Duo and Family subscribers

We're receiving reports from users that the side panel in the Account overview page is missing for their Premium for Family and Duo Plans. It's also reported that this occurs both for owner and member accounts. A blank side-bar is showing for these a...

  • Moderator
  • Moderator
  • ...ember accounts. A blank side-bar is showing for these accounts. 
  • Novy
  • Moderator
  • 753 Views
  • 7 comments
  • 0 likes
  • Accounts
  • Fixed
  • 753 Views
  • 7 comments
  • 0 votes

Unable to edit profile on the Account page

We got reports that users are unable to make changes under Edit profile on their account pages. They get the following error message: "Something went wrong. Try again later".

  • Moderator
  • Moderator
  • We got reports that users are unable to make changes under Edit profile on their account pages. They get the following error message:  "Something went wrong. Try again later". 
  • Kiril
  • Moderator
  • 347 Views
  • 1 comments
  • 0 likes
  • Accounts
  • Fixed
  • 347 Views
  • 1 comments
  • 0 votes

Account Being Continuously Messed With

I've changed my password twice now in the past 3 weeks, logged out every instance of my spotify, changed my e-mail and Facebook passwords and yet SOMEHOW someone is getting onto my account (or Spotify's database is **bleep**ed) and deleting my playli...

  • Casual Listener
  • I've changed my password twice now in the past 3 weeks, logged out every instance of my spotify, changed my e-mail and Facebook passwords and yet SOMEHOW someone is getting onto my account (or Spotif...
  • Hubo
  • Community Legend
  • 115 Views
  • 1 comments
  • 0 likes
  • Accounts
    database
    problem
  • Not An Issue
  • 115 Views
  • 1 comments
  • 0 votes