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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Can't change from Premium to Basic via GBP

Hey folks!Some of you may not be able to switch to any of the Basic plans using Google Play Billing (GPB). This is now being looked into. As a workaround you can try selecting a different payment method.

  • Moderator
  • Moderator
  • Hey folks! Some of you may not be able to switch to any of the Basic plans using Google Play Billing (GPB). This is now being looked into. As a workaround you can try selecting a different p...
  • Lemsip
  • Newbie
  • 571 Views
  • 17 comments
  • 6 likes
  • Accounts
    Subscriptions
  • Under investigation
  • 571 Views
  • 17 comments
  • 6 votes

Add/ Edit for Family & Duo members does not work

Hey folks! We’ve been receiving reports that there is a total black screen for plan managers when they access the 'Manage Members' tab from the 'Account Overview' page.

  • Moderator
  • Moderator
  • Hey folks! We’ve been receiving reports that there is a total black screen for plan managers when they access the 'Manage Members' tab from the 'Account Overview' page.
  • Yordan
  • Moderator
  • 2256 Views
  • 38 comments
  • 28 likes
  • Accounts
    Premium
  • Fixed
  • 2256 Views
  • 38 comments
  • 28 votes

Downtime June 7th: Playlist issues

Hey folks! We've been seeing reports that users are unable to see playlists posted on profiles - both on their own profile and on the profiles of other users. This might lead to some users not being able to create new playlists, or browse their playl...

  • Moderator
  • Moderator
  • Hey folks! We've been seeing reports that users are unable to see playlists posted on profiles - both on their own profile and on the profiles of other users. This might lead to some users...
  • hollyeden
  • Newbie
  • 5377 Views
  • 85 comments
  • 90 likes
  • Accounts
  • Fixed
  • 5377 Views
  • 85 comments
  • 90 votes

What's new section isn't fully updating

Hey folks! We're seeing that some of you are experiencing issues with the 'What's new' section. It seems that only a few artists show up on the list and it's not updating completely.

  • Moderator
  • Moderator
  • Hey folks!   We're seeing that some of you are experiencing issues with the 'What's new' section. It seems that only a few artists show up on the list and it's not updating completely.
  • AlejaR
  • Moderator
  • 3293 Views
  • 64 comments
  • 39 likes
  • Accounts
    Your Library
  • Fixed
  • 3293 Views
  • 64 comments
  • 39 votes

Issues with offline downloads on Android and Desktop

We're aware of ongoing issues with offline content on Android and Desktop, which cause downloads to fail: an exclamation mark is displayed (instead of a green check mark ), indicating that the action was unsuccessful.

image (1).png image (3).png
  • Moderator
  • Moderator
  • We're aware of ongoing issues with offline content on Android and Desktop, which cause downloads to fail: an exclamation mark  is displayed (instead of a green check mark  ), indic...
  • Novy
  • Moderator
  • 2398 Views
  • 12 comments
  • 31 likes
  • Accounts
    Desktop
  • Fixed
  • 2398 Views
  • 12 comments
  • 31 votes

Blank Change Plan Page

Hey folks!We’re getting reports that some of you are unable to cancel your subscriptions or manage your plans on the Account overview page. This is being looked into.The issue also affects Family and Duo members.

  • Moderator
  • Moderator
  • Hey folks! We’re getting reports that some of you are unable to cancel your subscriptions or manage your plans on the Account overview page. This is being looked into. The issue also affects Fa...
  • Vasil
  • Moderator
  • 409 Views
  • 14 comments
  • 0 likes
  • Accounts
    Subscriptions
  • Fixed
  • 409 Views
  • 14 comments
  • 0 votes

Issues with Phone Number Log In

The error "Check your phone number" appears when a log-in with a phone number is attempted. This is now being looked into!

  • Moderator
  • Moderator
  • The error "Check your phone number" appears when a log-in with a phone number is attempted. This is now being looked into!
  • ritsaharan
  • Newbie
  • 7520 Views
  • 14 comments
  • 13 likes
  • Accounts
  • Fixed
  • 7520 Views
  • 14 comments
  • 13 votes

Users can't view theirs or other folks profiles

Hey everyone, We've received reports that folks are unable to see their or other customer's profiles. This is happening on all platforms. An error is "Couldn't find that page, Search for something else?" is shown whenever a user visit anyone's profil...

  • Moderator
  • Moderator
  • Hey everyone,   We've received reports that folks are unable to see their or other customer's profiles. This is happening on all platforms.   An error is "Couldn't find that pa...
  • gxbrijeew
  • Newbie
  • 11271 Views
  • 28 comments
  • 46 likes
  • Accounts
  • Fixed
  • 11271 Views
  • 28 comments
  • 46 votes

Unable to update payment details

Users report that when attempting to update their payment details, they receive the following error message: Unexpected token '<', "

  • Moderator
  • Moderator
  • Users report that when attempting to update their payment details, they receive the following error message: Unexpected token '<', "<!doctype "... is not valid JSON.   This is being in...
  • Yordan
  • Moderator
  • 1476 Views
  • 20 comments
  • 11 likes
  • Accounts
  • Fixed
  • 1476 Views
  • 20 comments
  • 11 votes

Can't cancel subscription on account page

We've received reports that Premium users are unable to cancel their subscriptions from the account page. Nothing happens when clicking the Continue to cancel button. This is currently being investigated.

  • Moderator
  • Moderator
  • We've received reports that Premium users are unable to cancel their subscriptions from the account page. Nothing happens when clicking the Continue to cancel button.   This is currentl...
  • joevanni99
  • Newbie
  • 2109 Views
  • 15 comments
  • 12 likes
  • Accounts
    Premium
    Subscriptions
  • Fixed
  • 2109 Views
  • 15 comments
  • 12 votes