"Payment failed" red banner showing despite payments being successful.

[AlejaR]

We've received some reports of customers getting a notification on their mobile app "Payment Failed: We were unable to charge you. To keep Premium, update your payment method ASAP." despite payment being successful or being part of Premium Family or Premium Duo.

[theorbofnight]

Hello,

I had the same issue for my duo plan. The money was deducted but it didn't reflect in the premium subscription. Since then I've canceled my subscription from that account and then resubscribed using a different account.

Now, I've requested a refund but my bank is saying that merchant(i.e.,spotify) is responsible for that since money has already been deducted and transferred. Please fix this issue.

 

 

 

 

[ibrahimhassanx]

cannot subscribe to any plan , my cards are valid and has enough money , every time i try to subscribe a message appears with title : Payment method failed , so please can you fix the problem with my account 

[biscuitroll]

Hi,

having the same issue.

In the App it says payment failed but I already paid for this month. I have the Premium Family.