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30 mins ad free not working

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30 mins ad free not working

Casual Listener

 

Plan

Free

Country

Australia

Device

All devices incl. web player, mobile app, etc.

Operating System

Latest IOS, latest android system

 

My Question or Issue

The 30 min free ads isn't working for me (and it never has). I watch the video in full, I never skip out of the app, I never accidentally press "no thanks" and the longest I get is 2 songs, or on a good run maybe 10 mins, between ads. The ads then go for 3 ads of 30 seconds each every 10 minutes.

 

I've trawled through the posts where other users have the same issues, please help me resolve it. 

5 Replies
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Re: 30 mins ad free not working

Moderator
Moderator

Hello @steph8880,

 

Thanks for reaching out about this in the Community!

 

After you've watched the video ad keeping it in focus the whole time, you should make sure to keep the app open and continue listening to music. Once the music stops or you exit the app, the timer might reset and you'll be hearing ads again.

 

Hope this helps. Let us know how it goes.

XeniaModerator
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Re: 30 mins ad free not working

Casual Listener
Hi Xenia,

Thanks for your reply. I have tried your suggestion and I am still having
ads come up every 10 minutes.
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Re: 30 mins ad free not working

Visitor
I’m having the same issue. Should I create a new post? Is this being looked at? It doesn’t seem to be an uncommon issue.
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Re: 30 mins ad free not working

Visitor

I can confirm. I tapped the ad, apparently got three ads in a row, no confirmation message, and I never left the app. Not even so far as to swipe down to check notifications or anything. Ten minutes later, another ad. This isn't the first time, I'm just fed up enough to actually send a report. Which I can only do here? 

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Re: 30 mins ad free not working

Moderator
Moderator

Hey there @Alkhemyst,

 

Welcome to the Community!

 

We can report this to the right team. In order to do so we'd need the following info:

  • Country of your Account
  • Device make, model, OS version
  • Spotify version
  • What was the add about? Was it visual or audio.
  • Time and date of when you last received the ad.

We'll be on the lookout for your reply. Don't hesitate to reach out again if you have any questions.

 

Have a great day!

AlexModerator
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