Help Wizard

Step 1

NEXT STEP

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • adambevo
  • Visitor
  • 893 Views
  • 7 replies
  • 2 likes
  • Other
  • 893 Views
  • 7 replies
  • 2 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 17306 Views
  • 8 replies
  • 1 likes
  • Other
  • 17306 Views
  • 8 replies
  • 1 likes

Webplayer crashes in chrome

I have been having some trouble using the webplayer recently. I have been using it perfectly fine for a months, but as of late, the tab with the webplayer crashes after about 15 minutes of playing. It doesn't seem to be a quicktime crash like I have ...

  • Casual Listener
  • I have been having some trouble using the webplayer recently. I have been using it perfectly fine for a months, but as of late, the tab with the webplayer crashes after about 15 minutes of playing. I...
  • ABOROWI
  • Casual Listener
  • 9982 Views
  • 10 replies
  • 1 likes
  • Web Player
  • 9982 Views
  • 10 replies
  • 1 likes

[Android][Browse] NO DIRECT FEEDBACK?!

I ended up here because all I wanted to do was submit a report directly to Spotify for a bug that's making the queue button spot working. (Can't open queue to view/rearrange currently on mobile/Android.) BUT Spotify is literally the only app in the w...

  • Visitor
  • I ended up here because all I wanted to do was submit a report directly to Spotify for a bug that's making the queue button spot working. (Can't open queue to view/rearrange currently on mobile/Andro...
  • 295 Views
  • 0 replies
  • 0 likes
  • Android
    Browse
  • 295 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify on WebOS is a nightmare

It's been more than a year since I started hating Spotify with all my guts.For a long time, I couldn't watch Rogan on my smart tv. There was only audio stream. Now, after a year, Spotify offers video stream for podcasts (yay!), but that's not all, th...

  • Newbie
  • It's been more than a year since I started hating Spotify with all my guts. For a long time, I couldn't watch Rogan on my smart tv. There was only audio stream.   Now, after a year, Spotify o...
  • Mihail
  • Spotify Legend
  • 305 Views
  • 1 replies
  • 0 likes
  • TV
  • 305 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify daily mixes knowing what I listen to on Pandora?

My Question or Issue I feel like sometimes my Spotify shows in my daily mixes what I listen to on my Pandora. To start this off, I have reserved my Spotify to listen to the genres that I currently like the most such as Metalcore, Post-Grunge, Deathco...

  • Casual Listener
  • My Question or Issue   I feel like sometimes my Spotify shows in my daily mixes what I listen to on my Pandora. To start this off, I have reserved my Spotify to listen to the genres that I cur...
  • Mihail
  • Spotify Legend
  • 369 Views
  • 1 replies
  • 0 likes
  • music
  • 369 Views
  • 1 replies
  • 0 likes

Show content of playlist in offline mode and use Siri

PlanPremiumCountryGermany DeviceiPhone XOperating SystemiOS 14.6Spotify 8.6.40.1248 My Question or IssueI'm just bought a device which works with Apple Carplay. To save my mobile data I'm using Spotify in offline mode. In online mode Spotify (Carplay...

  • Visitor
  • Plan Premium Country Germany   Device iPhone X Operating System iOS 14.6 Spotify 8.6.40.1248   My Question or Issue I'm just bought a device which works with Apple Carplay. To s...
  • 617 Views
  • 0 replies
  • 0 likes
  • Carplay
    Playlist Titles
    Siri
  • 617 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Spotify Connect on Apple TV - Make it always available as Airplay or Chromecast

Premium, SpainApple TV 4k, tvOS 13.3 My issue is with the Spotify Connect visibility on an Apple TV. Currently the Apple TV as a Spotify Connect destination is only visible (for example, from an iPhone) whenever the Apple TV Spotify app is open and d...

  • Music Fan
  • Premium, Spain Apple TV 4k, tvOS 13.3   My issue is with the Spotify Connect visibility on an Apple TV.   Currently the Apple TV as a Spotify Connect destination is only visible (for e...
  • Jeremy
  • Spotify Legend
  • 39503 Views
  • 21 replies
  • 28 likes
  • Connect
  • 39503 Views
  • 21 replies
  • 28 likes

Superuser Contribution Create dedicated library for Garmin watch and sync from phone app

Currently the Spotify app for Garmin let’s you sync music and podcasts from the watch only. I use the podcasts a lot and this is not a very fast and stable route. It’s also pretty annoying that you have to add each podcast separately.Would it be poss...

  • Visitor
  • Currently the Spotify app for Garmin let’s you sync music and podcasts from the watch only. I use the podcasts a lot and this is not a very fast and stable route. It’s also pretty annoying that you h...
  • Novy
  • Moderator
  • 591 Views
  • 1 replies
  • 0 likes
  • 591 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't download or like a certain album or the songs in it

PlanPremiumCountryNetherlandsDeviceMoto g9 plusOperating SystemAndroid 10 My Question or IssueSo for some reason i cannot download or like the album Call me if you get lost or even download or like the songs in it. i have no single idea why and it's ...

  • Visitor
  • Plan Premium Country Netherlands Device Moto g9 plus Operating System Android 10   My Question or Issue So for some reason i cannot download or like the album Call me if you get lost o...
  • Novy
  • Moderator
  • 301 Views
  • 1 replies
  • 0 likes
  • music
    Other
  • 301 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Podcast in Russian Spotify

CountryRussiaMy Question or IssueSo Spotify launched in Russia, however i don't seem to able to find any podcasts on the app. Are there plans to add them later or are they availible for premium users only?

  • Visitor
  • Country Russia My Question or Issue So Spotify launched in Russia, however i don't seem to able to find any podcasts on the app. Are there plans to add them later or are they availible for premium...
  • Mihail
  • Spotify Legend
  • 18821 Views
  • 21 replies
  • 35 likes
  • Account
    Subscription
  • 18821 Views
  • 21 replies
  • 35 likes

Superuser Contribution Web Playback SDK and Web API won't work half the time

PlanPremiumCountryTurkeyDeviceWindows PCOperating SystemWindows 8 My Question or IssueWhen I try to play a song with the API on the SDK, half the time it gets stuck on 0 seconds (doesn't play no matter what) and when it works it breaks down about 10 ...

  • Casual Listener
  • Plan Premium Country Turkey Device Windows PC Operating System Windows 8   My Question or Issue When I try to play a song with the API on the SDK, half the time it gets stuck on 0 seco...
  • dewon
  • Casual Listener
  • 750 Views
  • 2 replies
  • 0 likes
  • Other
  • 750 Views
  • 2 replies
  • 0 likes

Superuser Contribution Desktop App not working

PlanPremiumCountryBrazilDeviceAcer LaptopOperating SystemWindows 7 SP1 My Question or IssueFor the past two weeks, my Desktop App has not been functioning correctly. The issue is that when I press the play button, it won't play the song, the app will...

  • Regular
  • Plan Premium Country Brazil Device Acer Laptop Operating System Windows 7 SP1   My Question or Issue For the past two weeks, my Desktop App has not been functioning correctly. The issu...
  • Mihail
  • Spotify Legend
  • 1286 Views
  • 19 replies
  • 0 likes
  • Other
  • 1286 Views
  • 19 replies
  • 0 likes

Superuser Contribution Can't repeat single Track on Connect speaker but can repeat on Airplay

PlanPremiumDeviceiOS, PCOperating SystemiOS 14.6, Windows 10,etc.)My Question or IssueI have 3 Spotify Connect+Airplay speaker... Bose Home 450, libraton zipp, Harman Kardon Aura.All speaker support both Spotify Connect and and Airplay.When I try to ...

  • Casual Listener
  • Plan Premium Device iOS, PC Operating System iOS 14.6, Windows 10,etc.) My Question or Issue I have 3 Spotify Connect+Airplay speaker... Bose Home 450, libraton zipp, Harman Kardon Aura. All ...
  • Jeremy
  • Spotify Legend
  • 560 Views
  • 5 replies
  • 0 likes
  • Connect
  • 560 Views
  • 5 replies
  • 0 likes

Superuser Contribution Rename Fire TV

Hi, I'm using Spotify on my Fire TV Devices. I noticed that newer Fire TV's are now using the name I entered on Amazon (which is quite nice!)But I still got two older devices and they just show up with "Amazon Fire TV Gen 3" - but this device even go...

  • Regular
  • Hi,   I'm using Spotify on my Fire TV Devices.  I noticed that newer Fire TV's are now using the name I entered on Amazon (which is quite nice!) But I still got two older devices and th...
  • Jeremy
  • Spotify Legend
  • 1012 Views
  • 3 replies
  • 0 likes
  • Connect
  • 1012 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify Connect no longer working with Sonos

PlanPremiumCountryUnited States Device, OSReproducible on: Google Pixel 4 w/ Android 11, Windows 10 desktop, new 2019 Macbook Pro with macOS 10.15. All same behavior My Question or IssueAs of a couple days ago I can no longer connect to my Sonos devi...

  • Newbie
  • Plan Premium Country United States   Device, OS Reproducible on: Google Pixel 4 w/ Android 11, Windows 10 desktop, new 2019 Macbook Pro with macOS 10.15. All same behavior   My Ques...
  • Eni
  • Moderator
  • 21482 Views
  • 39 replies
  • 7 likes
  • 21482 Views
  • 39 replies
  • 7 likes

Merchbar leaking customer data

PlanPremiumCountryUK My Question or Issue Spotify is partnered with a company who are leaking customer data I recently created a Merchbar account after following a link from the Spotify app. I used a one off disposable email address unique to Merchba...

  • Casual Listener
  • Plan Premium Country UK   My Question or Issue   Spotify is partnered with a company who are leaking customer data   I recently created a Merchbar account after following a li...
  • 434 Views
  • 0 replies
  • 0 likes
  • Other
  • 434 Views
  • 0 replies
  • 0 likes

Superuser Contribution [Web Player][Other] Fixing the memory leak in the web player

The issue persisted for the better part of a year. I hope someone fixes it. Attached is a link to a recording (because apparently mp4 is simultaneously allowed and not allowed for uploading). https://gfycat.com/thoseinfamousazurewingedmagpieIn there ...

  • Regular
  • The issue persisted for the better part of a year. I hope someone fixes it. Attached is a link to a recording (because apparently mp4 is simultaneously allowed and not allowed for uploading). https:/...
  • Xenia
  • Moderator
  • 1868 Views
  • 2 replies
  • 1 likes
  • Other
    Web Player
  • 1868 Views
  • 2 replies
  • 1 likes

Superuser Contribution artists collaborate but the track only shows up on one artist

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI noticed that when I listen to a collaborative song and want to go to the artists page, it o...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I notic...
  • CarlosE
  • Moderator
  • 2209 Views
  • 3 replies
  • 1 likes
  • music
    Other
  • 2209 Views
  • 3 replies
  • 1 likes

Come back with Spotify Conect at Yamaha Receiver Rx-V675

Hi!I have been use Spotify trought Spotify Conect since 2015 and it was such a pretty fine experience and never had problems, but since last month I've noticed that the function doens't work anymore.I would like to ask to returm woth the app support....

  • Visitor
  • Hi! I have been use Spotify trought Spotify Conect since 2015 and it was such a pretty fine experience and never had problems, but since last month I've noticed that the function doens't work anymor...
  • 97 Views
  • 0 replies
  • 0 likes
  • 97 Views
  • 0 replies
  • 0 likes

Superuser Contribution Android app glitchy - freezes, stops playing

PlanPremiumCountryUnited StatesDevicePixel 2Operating SystemAndroid 11 My Question or IssueFor the past 2-3 weeks the Android app has become increasingly glitchy and is almost unusable now. When I open it often is frozen, not allowing me to click on ...

  • Newbie
  • Plan Premium Country United States Device Pixel 2 Operating System Android 11   My Question or Issue For the past 2-3 weeks the Android app has become increasingly glitchy and is almos...
  • LinCharlotte
  • Visitor
  • 473 Views
  • 4 replies
  • 1 likes
  • music
  • 473 Views
  • 4 replies
  • 1 likes

Solved!! Spotify Layout

Hi, I wanted to ask the developers when the Spotify layout that appears there in the Spotify photos on Google Play will arrive, because in the Google Play photos there is a layout, hence if you enter the application, it is another layout. I have an a...

  • Visitor
  • Hi, I wanted to ask the developers when the Spotify layout that appears there in the Spotify photos on Google Play will arrive, because in the Google Play photos there is a layout, hence if you enter...
  • MateusM
  • Spotify Star
  • 455 Views
  • 1 replies
  • 0 likes
  • 455 Views
  • 1 replies
  • 0 likes