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Samsung Smart TV - Troubleshooting

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Re: Samsung Smart TV - Troubleshooting

henrieke
Newbie

Hi, I just bought my Samsung Smart TV with Tizen operating system. I have a premium Spotify account & I installed the Spotify App succesfully. But I do get commercials?! Is this normal or can someone help me fix this?

Re: Samsung Smart TV - Troubleshooting

wbbellusa
Newbie

i have the same problem with my Samsung TV and my car. i think it's because Spotify streams at 320 bits high resolution and the TV's DAC and my car's DAC cannot handle it. If you try Padora which downloads at 256 bits it works perfectly

Re: Samsung Smart TV - Troubleshooting

jwainwright87
Newbie
This worked for me
1 person liked this

Re: Samsung Smart TV - Troubleshooting

teedawg12
Newbie
You have to reinstall the app and it will work. It is a pain because you ha e to do it every time you turn the TV on. Spotify/Samsung needs to address the issue

Re: Samsung Smart TV - Troubleshooting

BJS2017
Regular

UNfortunately this is not true because not only have I tried to reinstall it several times, Samsung support could not reinstall it on 3 attempts by 3 different techs.

Re: Samsung Smart TV - Troubleshooting UN50KU6000KXZL

kmilo13
Newbie

Hi, I am unable to connect to Spotify on my Samsung Smart TV ref UN50KU6000KXZL from my smart phone. Despite both devices are connected to the same WiFi network, I cant see my Smart TV as an option in my cell phone App. I dont know what hapen because I could use the App in the TV before. I already erased and installed again the App and the problem continues. Anybody having this same probelm?

Re: Samsung Smart TV - Troubleshooting UN50KU6000KXZL

BJS2017
Regular

Look on the back of your TV for the date of manufatcure.  Chances are it is prior to Jan 2015.  If this is so, Samsung rolled out software updates which hit a host of different geographical regions at different times. When your TV software was updated it rendered Spotify inoperable.  There is no fix, Samsung will not be issuing any software patches so we can all use Spotify again.

Re: Samsung Smart TV - Troubleshooting

Derots
Music Fan

Bring back an app for the Orsay models, for my 4 year old tv (are qwe forced to buy a new one every 4 years. Also, on my newwer other model, the connect option is not working 100% of the time

Re: Samsung Smart TV - Troubleshooting

Costasch
Casual Listener

I’ve been unable to access Spotify on Samsung tv . When I select the app there’s black screen only!! I can’t re-install the app as it’s pre-loaded on tv. Also I have to mention that I can use all of the other apps except for Spotify, which has been upgraded 5 days ago. Could anyone please help me?
Thank u in advance

Re: Samsung Smart TV - Troubleshooting

BJS2017
Regular
What is the manufacture date of your TV?
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