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[BB] my account opened elsewhere and all my playists deleted??

[BB] my account opened elsewhere and all my playists deleted??

Hi.

My name is Max and I've been useing spotify premium for 2 months.

Last night I was listening to it on my blackberry via my home wifi and it stoped playing. There was a message saying that my account had been opened elsewhere... After this all my playlists have gone!

Any ideas?

 

Cheers

Reply
3 Replies

Hi Max 🙂 

 

It sounds like someone else might be using your account, if you are sure that you where only logged in on your BB.

 

Don't panic, just change your password as soon as possible and then drop a post onto this topic asking for all your active logins to be closed. That will get everyone else off your account for sure. 

 

Next, the community staff should be able to restore your playlists for you, just drop a post onto this topic.

 

Best of luck!

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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MaxMichin - Just logged everyone out of your account and added those playlists back. We'd also suggest a change of password, just in case. Just head here to do it: www.spotify.com/account/profile/
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Peter 

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

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