Can not find playlist that has been in my library for years

[sharkbuttsue]

Plan- Premium

Country- USA

Device- Moto G Stylus

Operating System- Android

My Question or Issue:

My dad recently passed in May. He was an avid musician and had an extensive playlist called "Big Daddy Radio" that he had shared with me and my siblings years ago. Since his passing we have been listening to it for comfort. However, all of a sudden the playlist stopped working, and now it is not even showing up in my library. This is extremely upsetting for me and my siblings who connected with our father through music. My stepmom said she was going to keep paying for his premium, so we could keep listening to his playlist. I don't know what happened, or what to do, or who to reach out to. I am at a loss, and really hope we can recover the playlist.

[Joan]

Hi there @sharkbuttsue,

Thanks for reaching out. Our deepest condolences for your loss. We'll do everything we can to help you recover the playlist.

Would it be possible to retrieve the link to the specific playlist? Think back if you've possibly sent it to someone, then it would be a matter of just finding it in the messages. If you do find the link, see if you can open it. Have others try it too across different devices. Hopefully it will just start working again and you can keep enjoying it.

If the link doesn't work or you can't find it anywhere, don't worry. In that case, best reach out to us directly here. We'll help you track down the account and when we do, we can transfer the library to one of your accounts so you can keep all the playlists. When reaching out, make sure to have all the relevant payment info on hand, as those will be necessary for search and verification.

Hope this helps. If there's anything else we can do for you, let us know so we can help you further.