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Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • Ermerm999
  • Visitor
  • 21328 Views
  • 130 replies
  • 13 likes
  • Other
  • 21328 Views
  • 130 replies
  • 13 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 22344 Views
  • 9 replies
  • 2 likes
  • Other
  • 22344 Views
  • 9 replies
  • 2 likes

Spotify dies in Volvo EX30

 When trying to use Spotify in Volvo ex30, it often shows "loading content" and then just dies with "Something went wrong" - no way to reset it but either reset the display unit or wait (haven't noticed any pattern, may take 20 minutes or 2 hours) un...

WhatsApp Image 2024-08-19 at 21.22.33_4e825ea3.jpg
  • Casual Listener
  •   When trying to use Spotify in Volvo ex30, it often shows "loading content" and then just dies with "Something went wrong" - no way to reset it but either reset the display unit or wait (haven't no...
  • Alex20251
  • Visitor
  • 1911 Views
  • 5 replies
  • 2 likes
  • 1911 Views
  • 5 replies
  • 2 likes

Superuser Contribution Can anyone help. I bought pre sale tickets for chase and status and now cant find them. Whers epukd

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...

  • Visitor
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macb...
  • ErnestHartsell
  • Newbie
  • 224 Views
  • 2 replies
  • 0 likes
  • Connect
  • 224 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution liked songs playlist cannot be carried over to another device

My Mac and iPhone will not let me continue where I was at in my liked songs playlist when I switch from one to another. If I open my phone while on my mac, it will start from the top of my liked songs, if I open my mac and trying to change devices it...

  • Casual Listener
  • My Mac and iPhone will not let me continue where I was at in my liked songs playlist when I switch from one to another. If I open my phone while on my mac, it will start from the top of my liked song...
  • GamingIsGambling
  • Casual Listener
  • 327 Views
  • 2 replies
  • 0 likes
  • 327 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Spotify working super slow in Android phone

Premium, Family PlanPortugalDevice: Moto G9Operating System: Android 10 Spotify app gets stuck when opened. Then eventually starts, but working super slow. Super slow interface and troubles playing. I am having this issue for one year or so, by now. ...

  • Regular
  •   Premium, Family Plan Portugal Device: Moto G9 Operating System: Android 10   Spotify app gets stuck when opened. Then eventually starts, but working super slow. Super slow inte...
  • ssssaaaa
  • Roadie
  • 68625 Views
  • 39 replies
  • 12 likes
  • Other
  • 68625 Views
  • 39 replies
  • 12 likes

Superuser Contribution Spotify for Artists stream count went to zero

Plan - PremiumCountry - US Device(iPhone 12, Macbook Pro late 2016)Operating System(macOS) My Question or Issue I released some music on May 21 and the live stats on the Spotify for Artists native app and webapp were updating for 1 day. Then on May 2...

  • Newbie
  • Plan - Premium Country - US   Device (iPhone 12, Macbook Pro late 2016) Operating System (macOS)   My Question or Issue   I released some music on May 21 and the live st...
  • K-Caoz
  • Casual Listener
  • 4752 Views
  • 3 replies
  • 1 likes
  • music
    Other
  • 4752 Views
  • 3 replies
  • 1 likes

Superuser Contribution Audiobook sound issue

I have the same problem, but with earbuds on my Android. I'm trying to listen to 'The Dog Stars", and EVERY sentence is clipped like half a second. It's ludicrous. I'm looking for a fix, but I haven't found any yet. I can't continue listening because...

  • Newbie
  • I have the same problem, but with earbuds on my Android. I'm trying to listen to 'The Dog Stars", and EVERY sentence is clipped like half a second. It's ludicrous. I'm looking for a fix, but I haven'...
  • Ivelina
  • Moderator
  • 149 Views
  • 1 replies
  • 0 likes
  • Other
  • 149 Views
  • 1 replies
  • 0 likes

Superuser Contribution Audiobooks says 'Included in Premium" on mobile app but is locked behind paywall on desktop app.

PlanPremium (Duo)CountryAustraliaDeviceSamsung S22 Ultra and Windows Desktop ComputerOperating SystemAndroid version 13 and Windows 11 Home 22H2 My Question or IssueWhen using my Spotify mobile app, I am able to play and listen to audiobooks. The aud...

  • Casual Listener
  • Plan Premium (Duo) Country Australia Device Samsung S22 Ultra and Windows Desktop Computer Operating System Android version 13 and Windows 11 Home 22H2   My Question or Issue When...
  • Yordan
  • Moderator
  • 8730 Views
  • 19 replies
  • 2 likes
  • Samsung
  • 8730 Views
  • 19 replies
  • 2 likes

Superuser Contribution Audiobooks Gone?

PlanDuo (Account Manager)CountryUK My Question or Issue I used to have a regular premium account where I had downloaded and purchased multiple audiobooks. I just looked and they’re gone. The “Audiobook” section of my browser page is gone. The audiobo...

  • Newbie
  •   Plan Duo (Account Manager) Country UK   My Question or Issue   I used to have a regular premium account where I had downloaded and purchased multiple audiobooks. I just looke...
  • Dessi
  • Moderator
  • 152 Views
  • 1 replies
  • 0 likes
  • Other
  • 152 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify Connect stops halfway a track

PlanPremiumCountryNetherlands DeviceSamsungOperating SystemAndroid 12 My Question or Issue Spotify Connect worked well till few weeks ago. Now it starts well but after few minutes the track stops and you have to reconnect to listen music again. Quite...

  • Regular
  • Plan Premium Country Netherlands  Device Samsung Operating System Android 12   My Question or Issue   Spotify Connect worked well till few weeks ago. Now it starts well but ...
  • Susan_GP
  • Moderator
  • 270 Views
  • 3 replies
  • 0 likes
  • 270 Views
  • 3 replies
  • 0 likes

Superuser Contribution artist avatar didn’t update in 72 hours

I have set my artist avatar image more than 72 hours ago and it still hasn’t change on regular spotify although i have refreshed the app

  • Visitor
  • I have set my artist avatar image more than 72 hours ago and it still hasn’t change on regular spotify although i have refreshed the app
  • Ottarl
  • Newbie
  • 360 Views
  • 2 replies
  • 0 likes
  • 360 Views
  • 2 replies
  • 0 likes

Can't access any options in settings

Hi there, When using Spotify web player, I can't access all of the tool/options that are usually listed in settings. I can only change the language settings.I can't access settings to turn on private mode, adjust quality of music, time between songs ...

  • Newbie
  • Hi there,   When using Spotify web player, I can't access all of the tool/options that are usually listed in settings.  I can only change the language settings. I can't access settings ...
  • CanvasHater
  • Visitor
  • 2499 Views
  • 6 replies
  • 0 likes
  • settings
    Web Player
  • 2499 Views
  • 6 replies
  • 0 likes

Superuser Contribution Fullscreen on podcast aren't working

PlanPremiumCountryUnited StatesDevicePCOperating SystemWindows 10 My Question or IssueI am having an issue where not only the "theater mode" option for podcasts are missing, but also when I attempt to go full screen mode, it displays only the "lyrics...

  • Newbie
  • Plan Premium Country United States Device PC Operating System Windows 10   My Question or Issue I am having an issue where not only the "theater mode" option for podcasts are missing, ...
  • Yordan
  • Moderator
  • 271 Views
  • 1 replies
  • 1 likes
  • Other
  • 271 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify won't play on Samsung TV, pressing play button does nothing

So the problem is in the title - Spotify randomly stopped working on my tv. I can navigate through playlists, click on everything besides play. I mean.. I can click, but nothing happens.I've tried playing different playlists on shuffle, navigated to ...

  • Newbie
  • So the problem is in the title - Spotify randomly stopped working on my tv. I can navigate through playlists, click on everything besides play. I mean.. I can click, but nothing happens. I've tried ...
  • Uplift777
  • Newbie
  • 19389 Views
  • 21 replies
  • 2 likes
  • Samsung
  • 19389 Views
  • 21 replies
  • 2 likes

Superuser Contribution Xbox volume mixer not working

Xbox Spotify has this built in slider that will progressively lower game audio to better hear Spotify music and vice versa. It stopped working like 30 minutes ago and is driving me crazy. No matter what the slider is set to it won't lower the game vo...

  • Visitor
  • Xbox Spotify has this built in slider that will progressively lower game audio to better hear Spotify music and vice versa. It stopped working like 30 minutes ago and is driving me crazy. No matter w...
  • SpinosaurusEnjoyer
  • Visitor
  • 1582 Views
  • 5 replies
  • 1 likes
  • 1582 Views
  • 5 replies
  • 1 likes

Superuser Contribution Spotify removing my track despite me doing nothing wrong

Hi, I have just received an email from Distrokid informing me that my track has been removed due to artificial streaming activity. I have not paid or sanctioned any such services. I have had two incidents when I noticed I had been added to dodgy play...

  • Music Fan
  • Hi,   I have just received an email from Distrokid informing me that my track has been removed due to artificial streaming activity. I have not paid or sanctioned any such services.   I...
  • Yvo_Kok
  • Newbie
  • 2509 Views
  • 10 replies
  • 2 likes
  • Other
  • 2509 Views
  • 10 replies
  • 2 likes

Solved!!Superuser Contribution How to play a video podcast on iOS?

PlanPremiumCountryGermanyDeviceiPhone 16 ProOperating SystemiOS 18.4 My Question or Issue How can I switch from Audio to video podcast in the iOS app? I‘m trying to watch this video podcast, however, there seems to be no option to switch from Audio t...

  • Casual Listener
  • Plan Premium Country Germany Device iPhone 16 Pro Operating System iOS 18.4   My Question or Issue   How can I switch from Audio to video podcast in the iOS app?  I‘m tryin...
  • Ein-Tim
  • Casual Listener
  • 337 Views
  • 2 replies
  • 0 likes
  • Other
  • 337 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify On Firestick and Soundbar

PlanPremiumDeviceAmazon Firestick 4kJBL Soundbar 580Samsung TV smart My Question or IssueI use my Firestick On a regular hdmi port on TV, and the soundbar is plugged on the HDMI/ARC. All apps get sound ok, except for Spotify. If the music has a video...

  • Visitor
  •   Plan Premium Device Amazon Firestick 4k JBL Soundbar 580 Samsung TV smart   My Question or Issue I use my Firestick On a regular hdmi port on TV, and the soundbar is plugged on t...
  • Ivelina
  • Moderator
  • 258 Views
  • 1 replies
  • 0 likes
  • 258 Views
  • 1 replies
  • 0 likes

Superuser Contribution Video Ads not playing

PlanFreeCountryUnited KingdomDeviceiPad (6th Generation)Operating SystemiPadOS 15 My Question or IssueThe video ads I get are not playing automatically, I have tried restarting my device, logging out and back in on the app and restarting the app yet ...

  • Newbie
  •   Plan Free Country United Kingdom Device iPad (6th Generation) Operating System iPadOS 15   My Question or Issue The video ads I get are not playing automatically, I have tried ...
  • Ivelina
  • Moderator
  • 297 Views
  • 1 replies
  • 0 likes
  • Other
  • 297 Views
  • 1 replies
  • 0 likes