Denon Spotify queue issues

[KHA505]

Hi Vasil,

Re video: The video provided in this thread by MihaiLY - moderator is accurate and reflects what I see and can do with playlist queue regarding "deleting tracks individually/manually" with my Pixel 8.  Google Pixel 8 / Spotify: Version: 9.0.44.478 / Android: Version 15

My issue is why do playlist queue keep repopulating with tracks when I haven't added any? I click on any playlist and the queue is preloaded. It should be empty until I add a song. "Also", when I switch to my DENON X1800H AVR playlist become unstable. Now inputs from on Pixel playlist skip tracks, doesn't play in playlist order, won't let you play a song you select as the track letters just stay white no matter how many times I tap on them. It is like it is playing selective songs as if shuffle was activated. Shuffle and Smart Shuffle are not activated. I have done a clean install at least 4 times along with a list of other suggestions. . My Spotify Desk Top isn't having any playlist issue.

This morning I got a pop-up while in Spotify saying I was in Shuffle mode and recommended upgrading to premium. I have always premium and checked my account to confirm.   ?????

Thx

[Ivelina]

Hey @KHA505,

Thanks for your comment. We hope you don't mind that we moved it to a separate thread as you seem to be experiencing a different issue than the one in the thread you had originally posted in. We'd like to take a further look.

First we'd like to shed some light on how the Spotify queue works. When starting a playlist, the queue would be auto-populated with tracks in order to ensure that the tracks are playing for you one after another (you can rearrange them and remove them individually, but not altogether). On the other hand, you can also manually add songs to the queue, but these tracks you can remove altogether with the Clear button that would then appear in the top right corner of the queue. I recommend that you take a look at this Community help article where you could see how to remove/add songs, as well as find info about the Autoplay feature and how to disable it.

When it comes to the playback issues you're experiencing with your Denon receiver, does this behavior persist with multiple playlists or specific one(s)? You mentioned that you've performed a clean reinstall a few times, but do you mind performing another one with the steps here? If you're using an SD-card on your phone I recommend that you remove it beforehand, as corrupted cache there can cause different performance issues.

It would also be very helpful if you could send us a video of the behavior so we can take a look. You can either attach it to your next response via the Insert Video option in the post editor or upload the file to Google Drive and share the link with us.

Lastly, if you've already made sure that your account is on an active Premium subscription via the Account Page, log out > back in with the correct credentials for a refresh.

We'll be on the lookout for your response 🙂