Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Solved!! Cleaning my listening history?

My android phone automatically connected to someone's smart speaker or TV or something and they went on to a few hours of listening before I noticed and disconnected from that device. Now two weeks later my "what's new" and "recently played" views ke...

Music Fan

cptbrauer

Newbie

56256 Views

7 replies

4 likes

  • 56256 Views
  • 7 replies
  • 4 likes

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

Moderator

unicornio575

Visitor

37465 Views

209 replies

18 likes

Other
  • 37465 Views
  • 209 replies
  • 18 likes

Solved!!Superuser Contribution "Couldn't load the lyrics for this song" error on desktop

Plan Free Country Portugal Device Multiple Operating System Windows, MacOS My Question or Issue: Whenever I'm on either my MacOS device or my Windows device, I have the lyrics button available, but by clicking it I get the lyrics screen with "..." fo...

Casual Listener

Plan Free   Country Portugal   Device Multiple   Operating System Windows, MacOS   My Question or Issue: Whenever I'm on either my MacOS device or my W...

OscarDC

Moderator

971 Views

7 replies

0 likes

Other
  • 971 Views
  • 7 replies
  • 0 likes

Superuser Contribution Desktop app stops playing on external speaker every 2 hours

PlanDuoCountryUSADeviceMacbook Pro 2021Google Home mini (external speaker)Operating SystemSequoia 15.3.2 My IssueI listen to a white noise podcast during my workday and every 2 hours, it either pauses or it pauses and disconnects my external speaker....

Regular

Plan Duo Country USA Device Macbook Pro 2021 Google Home mini (external speaker) Operating System Sequoia 15.3.2   My Issue I listen to a white noise podcast during my workday and eve...

Blenderizer

Newbie

1005 Views

10 replies

0 likes

Other
  • 1005 Views
  • 10 replies
  • 0 likes

Superuser Contribution Podcast selected not playing, instead chooses a random one

PlanPremiumCountryUK My Question or IssueWhen I select the podcast I want to listen to, it keeps playing a random one (Joe Rogan 冷) which I have never listened to in my life. I checked, have no piggy backers on my account and I don’t share it with an...

Newbie

Plan Premium Country UK     My Question or Issue When I select the podcast I want to listen to, it keeps playing a random one (Joe Rogan 🤮) which I have never listened to in my life...

mikaldobbins

Newbie

774 Views

4 replies

0 likes

Other
  • 774 Views
  • 4 replies
  • 0 likes

Superuser Contribution I can’t create a playlist on my free Spotify account. I don’t have an app.

I live in Germany, and I have a free Spotify account that I use on Google Chrome. I cannot make any playlists.

Casual Listener

I live in Germany, and I have a free Spotify account that I use on Google Chrome. I cannot make any playlists.

Novy

Moderator

585 Views

3 replies

0 likes

  • 585 Views
  • 3 replies
  • 0 likes

Superuser Contribution Repeatedly logged out of Chrome

I just got a Mac today, and downloaded Chrome. I logged into Spotify, but it logs me out every single time I close and open Chrome again. I do not have any extensions downloaded, I don't really have any cookies as I have only had this for an hour. Wh...

Visitor

I just got a Mac today, and downloaded Chrome. I logged into Spotify, but it logs me out every single time I close and open Chrome again. I do not have any extensions downloaded, I don't really have ...

Maria

Moderator

1272 Views

7 replies

0 likes

  • 1272 Views
  • 7 replies
  • 0 likes

Superuser Contribution Keep Filters and Scroll Position When Returning to "What's New"

When browsing What's New with the music-only filter applied, tapping into a release and then going back resets both the filter and the scroll position. This forces users to reapply filters and scroll from the top, which breaks the flow. Preserving th...

Casual Listener

When browsing What's New with the music-only filter applied, tapping into a release and then going back resets both the filter and the scroll position. This forces users to reapply filters and scroll...

OscarDC

Moderator

918 Views

7 replies

0 likes

  • 918 Views
  • 7 replies
  • 0 likes

Superuser Contribution Re: Spotify not letting me loop one song

I have the same problem. Premium account. I can and do play many songs on repeat but on many songs when I try to click the white box for repeat nothing happens. Others go green and repeat when I hit the white box. How do we fix this?

Visitor

I have the same problem. Premium account. I can and do play many songs on repeat but on many songs when I try to click the white box for repeat nothing happens. Others go green and repeat when I hit ...

OscarDC

Moderator

213 Views

1 replies

0 likes

  • 213 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify에 다른 계정을 연결과 단절, 둘다 할 수 았도록 해주세요

무심코 삼성 계정과 연결해 버렸어요.그러자 그 계정에 연결되어있던 일반 음성 녹음File이 모두 Spotify에 솥아져 나와 정작 노래는 제대로 듣지 못하고 있어요.이 삼성 계정을 닫을 수는 없나요?연결이 되고 반대 기능도 있어야 실수에서 벗어날 수 있지 않을까요?

Visitor

무심코 삼성 계정과 연결해 버렸어요. 그러자 그 계정에 연결되어있던 일반 음성 녹음File이 모두 Spotify에 솥아져 나와 정작 노래는 제대로 듣지 못하고 있어요. 이 삼성 계정을 닫을 수는 없나요? 연결이 되고 반대 기능도 있어야 실수에서 벗어날 수 있지 않을까요?

MihailY

Moderator

197 Views

1 replies

0 likes

  • 197 Views
  • 1 replies
  • 0 likes

Can't see podcast plays

PlanPremiumCountryUSADeviceMacbook Pro 2023Operating SystemVentura 13.1 My Question or IssueUnable to see podcast "plays" count for other podcasts. Please see attached "my display" image for what I see, and please see attached what other people see i...

Newbie

Plan Premium Country USA Device Macbook Pro 2023 Operating System Ventura 13.1   My Question or Issue Unable to see podcast "plays" count for other podcasts. Please see attached "my di...

Jose_M

Spotify Star

345 Views

1 replies

0 likes

Other
  • 345 Views
  • 1 replies
  • 0 likes

Superuser Contribution Las listas que descargo desaparecen

Estoy harta también mis listas desaparecen y no tengo muchas descargadas ni para decir que es por memoria de almacenamiento y solo tengo mi teléfono no tengo más celulares agregados

Visitor

Estoy harta también mis listas desaparecen y no tengo muchas descargadas ni para decir que es por memoria de almacenamiento y solo tengo mi teléfono no tengo más celulares agregados

AlejaR

Moderator

274 Views

1 replies

0 likes

Other
  • 274 Views
  • 1 replies
  • 0 likes

Superuser Contribution Podcasts Auto Download Not Working

PlanPremiumCountryUSADeviceiPhone 15 Max ProOperating SystemiOS 18.4.1 My Question or IssueAuto Download of podcasts is not working. I selected auto download for the ones I wanted to auto download, and nothing ever happens. They never download. I hav...

Regular

Plan Premium Country USA Device iPhone 15 Max Pro Operating System iOS 18.4.1   My Question or Issue Auto Download of podcasts is not working. I selected auto download for the ones I w...

Vasil

Moderator

626 Views

3 replies

0 likes

Other
  • 626 Views
  • 3 replies
  • 0 likes

Superuser Contribution Leitura do codigo da música

Meu Spotify lê o código mas inicia a música automática. Outros conseguem ler o mesmo código. O meu parou de ler de uma hora pra outra

Casual Listener

Meu Spotify lê o código mas inicia a música automática. Outros conseguem ler o mesmo código. O meu parou de ler de uma hora pra outra   

Dessi

Moderator

271 Views

2 replies

0 likes

  • 271 Views
  • 2 replies
  • 0 likes

Superuser Contribution Sonos Android--playing queue ignores genre filters in Liked Songs

PlanPremiumCountryUSADeviceSamsung Operating SystemAndroid 14.0 My Question or IssueThe playing queue ignores genre filters in Liked Songs from the Android app if you use Spotify Connect to play on Sonos speakers. It will work for a few songs in the ...

Casual Listener

Plan Premium Country USA Device Samsung  Operating System Android 14.0   My Question or Issue The playing queue ignores genre filters in Liked Songs from the Android app if you us...

Ivelina

Moderator

360 Views

3 replies

0 likes

  • 360 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Library disappears upon opening Folders - (Web-Browser Bug)

PlanPremium IndividualCountryUnited StatesDeviceWeb Browser - OperaOperating SystemWindows 10 My Question or IssueI was reorganizing my Spotify Playlists and upon clicking on one of the folders, my entire Library disappeared. I've not been able to fi...

Music Fan

Plan Premium Individual Country United States Device Web Browser - Opera Operating System Windows 10   My Question or Issue I was reorganizing my Spotify Playlists and upon clicking on...

Koketa

Casual Listener

4575 Views

37 replies

7 likes

"Bug"
bug report
Troubleshooting Issue
web browser
  • 4575 Views
  • 37 replies
  • 7 likes

Superuser Contribution "Playback error" in Spotify in Tesla

Hello, pls help me. I used Spotify in my car, Tesla model s. about 4-5 days I can not listen music. When music began to play, immediately stopped and is written "playback error". why?

Visitor

Hello, pls help me. I used Spotify in my car, Tesla model s. about 4-5 days I can not listen music. When music began to play, immediately stopped and is written "playback error". why?

afrofish11

Newbie

12239 Views

19 replies

4 likes

Other
  • 12239 Views
  • 19 replies
  • 4 likes

Superuser Contribution Feedback on Advertisement volume

PlanFree/PremiumCountryGermany (English)DeviceSamsung GalaxyOperating SystemAndroidMy Question or IssueSome of the Ads I encounter are way too loud, jaringly and distractingly loud. The volume needs to be volume normalized better and I want to provid...

Visitor

Plan Free/Premium Country Germany (English) Device Samsung Galaxy Operating System Android My Question or Issue Some of the Ads I encounter are way too loud, jaringly and distractingly loud....

Eni

Moderator

210 Views

1 replies

1 likes

Other
Samsung
  • 210 Views
  • 1 replies
  • 1 likes

Superuser Contribution Transcript for my podcast

Hi there, Would you please give me the transcript option for my dating as I just release the statement below today it would help filled the copyright claim and prevent any future incident. please find my showNobody’s dating anymore statement I’ve rel...

Visitor

Hi there,    Would you please give me the transcript option for my dating as I just release the statement below today it would help filled the copyright claim and prevent any future incid...

jball

Visitor

667 Views

2 replies

0 likes

BB10
Connect
  • 667 Views
  • 2 replies
  • 0 likes

Superuser Contribution Roku Spotify app keeps getting stuck on ads

I use the app on my Roku all the time, and in the past six months, it keeps getting stuck on the ads. When the ad starts, it says it's playing something, but there is no sound, and the 'ad progress line' is not moving. The only way to get it to stop ...

Casual Listener

I use the app on my Roku all the time, and in the past six months, it keeps getting stuck on the ads. When the ad starts, it says it's playing something, but there is no sound, and the 'ad progress l...

Eni

Moderator

1269 Views

11 replies

0 likes

TV
  • 1269 Views
  • 11 replies
  • 0 likes

Superuser Contribution Downloads not auto deleting of played podcasts

Hi all,Anyone else having an issue where their downloads of podcasts are not auto deleting when finished playing? I noticed today. Settings are definitely correct.PlanPremiumCountryAustraliaDevicePixel 6a, version 9.0.40.391

Music Fan

Hi all, Anyone else having an issue where their downloads of podcasts are not auto deleting when finished playing? I noticed today. Settings are definitely correct. Plan Premium Country Aus...

NicGoRa

Casual Listener

1079 Views

5 replies

0 likes

Other
  • 1079 Views
  • 5 replies
  • 0 likes