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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Forum Posts

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 12595 Views
  • 8 replies
  • 0 likes
  • Other
  • 12595 Views
  • 8 replies
  • 0 likes

Superuser Contribution Spotify blend does not update

I have a playlist that I created 2 days back with a fellow Spotify user, however it does not update whatsoever. Everything remains the same.

  • Visitor
  • I have a playlist that I created 2 days back with a fellow Spotify user, however it does not update whatsoever. Everything remains the same.
  • Vasil
  • Moderator
  • 60 Views
  • 1 replies
  • 0 likes
  • 60 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do I remove Echo Dot devices from my Spotify account?

When attempting to “forget” the devices from the device menu they regain access almost instantly. Also worth noting, any access to Spotify has been removed from the available apps in the Echo devices from the Amazon Alexa app.

  • Regular
  • When attempting to “forget” the devices from the device menu they regain access almost instantly. Also worth noting, any access to Spotify has been removed from the available apps in the Echo device...
  • Lyubka
  • Moderator
  • 397 Views
  • 9 replies
  • 0 likes
  • 397 Views
  • 9 replies
  • 0 likes

Superuser Contribution mein spotify verbindet sich mit irgendwelche geräte die ich nicht kenne

wenn ich Music höre verbindet sich irgendein gäret mit mein spotify acc und spielt irgendwelche music die ich nicht kenne

  • Visitor
  • wenn ich Music höre verbindet sich irgendein gäret mit mein spotify acc und spielt irgendwelche music die ich nicht kenne
  • Lyubka
  • Moderator
  • 58 Views
  • 1 replies
  • 0 likes
  • 58 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can you buy a Spotify plan and play music for youth in a Juvenile Hall?

Want to play music for Youth inside units in a Juvenile Hall. Would I be allowed to under Spotify policy?

  • Visitor
  • Want to play music for Youth inside units in a Juvenile Hall. Would I be allowed to under Spotify policy?
  • MihailY
  • Moderator
  • 37 Views
  • 1 replies
  • 0 likes
  • 37 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to listen offline to a shared playlist on Spotify Kids?

Hello, I would like my son to be able to listen to the songs from a playlist that I shared with him, without the need for the internet.There is the option to put the heart icon on the songs and send them to favorites, but when we listen to a song fro...

  • Regular
  • Hello, I would like my son to be able to listen to the songs from a playlist that I shared with him, without the need for the internet. There is the option to put the heart icon on the songs and s...
  • AllisonS2
  • Newbie
  • 98 Views
  • 2 replies
  • 1 likes
  • 98 Views
  • 2 replies
  • 1 likes

Superuser Contribution [Web Player] causes black bars to flicker on secondary monitor

PlanPremiumCountrySwedenDeviceHP ElitebookOperating SystemWindows 10 My Question or Issue When I open the spotify web player in chrome (I've tried other browsers as well) it causes black bars (ca. 10 cm height) to flicker on one of the two monitors c...

  • Newbie
  • Plan Premium Country Sweden Device HP Elitebook Operating System Windows 10   My Question or Issue  When I open the spotify web player in chrome (I've tried other browsers as well...
  • Aztecks
  • Visitor
  • 7573 Views
  • 13 replies
  • 15 likes
  • Other
  • 7573 Views
  • 13 replies
  • 15 likes

Superuser Contribution [iOS][Podcasts] Fix sorting order of podcasts

Hello, I started listening to podcasts on Spotify and quite frankly, it has been a horrible experience because of the sort order "feature" on my episodes. I have premium so I like to download stuff offline and listen to it in the car or on my phone w...

  • Regular
  • Hello,   I started listening to podcasts on Spotify and quite frankly, it has been a horrible experience because of the sort order "feature" on my episodes. I have premium so I like to downloa...
  • Zultag
  • Newbie
  • 1806 Views
  • 13 replies
  • 6 likes
  • iOS
    Podcasts
  • 1806 Views
  • 13 replies
  • 6 likes

Solved!!Superuser Contribution Spotify keeps sending notifications about a inexistent "session"

My Question or IssueWhenever I play something, the person who is on the same Wi-Fi as me, and is also using spotify, receives a request to join my session. The problem is that I didn't create any session, and it's an inconvenience, because a notifica...

  • Newbie
  • My Question or Issue Whenever I play something, the person who is on the same Wi-Fi as me, and is also using spotify, receives a request to join my session. The problem is that I didn't create any s...
  • Not applicable
  • 111 Views
  • 4 replies
  • 0 likes
  • Other
  • 111 Views
  • 4 replies
  • 0 likes

Superuser Contribution Podcasts Notifications problems

Hello Spotify community, I write because I have a problem and I haven't found a solution yet. The thing is that the podcast notifications for new episodes keep popping up even though I have the notifications turned off, besides that I don't follow an...

Screenshot_20230204_181548_Spotify.jpg Screenshot_20230204_181558_Spotify.jpg
  • Casual Listener
  • Hello Spotify community, I write because I have a problem and I haven't found a solution yet. The thing is that the podcast notifications for new episodes keep popping up even though I have the notif...
  • BriParedes
  • Casual Listener
  • 84 Views
  • 2 replies
  • 0 likes
  • Samsung
  • 84 Views
  • 2 replies
  • 0 likes

Superuser Contribution AndroidTV app can't play Folders

I have several Playlists under the same Folder, so I can play the folder instead the playlists and then, the Shuffle will work through all the playlists. This works for the desktop app, and I can send my music to my Android phone without any issue, k...

  • Newbie
  • I have several Playlists under the same Folder, so I can play the folder instead the playlists and then, the Shuffle will work through all the playlists. This works for the desktop app, and I can sen...
  • Joan
  • Moderator
  • 49 Views
  • 1 replies
  • 0 likes
  • Connect
  • 49 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Language changes at website

I live in Finland but i don't know Finnish language. I would like to change my languge settings at https://www.spotify.com/ to English. How is it possible to do?

  • Casual Listener
  • I live in Finland but i don't know Finnish language. I would like to change my languge settings at https://www.spotify.com/ to English. How is it possible to do?
  • Lyubka
  • Moderator
  • 95 Views
  • 3 replies
  • 0 likes
  • 95 Views
  • 3 replies
  • 0 likes

Superuser Contribution PODCAST not available

There is a content that I see as available but I face problems when I try to launch it.It is an italian podcast, I doubt about account region issues.Podcast: BRODOError Message: Couldn't find that pageSearch for something else?PlanPremiumCountryItaly...

  • Casual Listener
  • There is a content that I see as available but I face problems when I try to launch it. It is an italian podcast, I doubt about account region issues. Podcast: BRODO Error Message:  Couldn't...
  • fscoca
  • Casual Listener
  • 358 Views
  • 15 replies
  • 3 likes
  • Other
  • 358 Views
  • 15 replies
  • 3 likes

My gift card code doesn’t work and I checked it, I typed in the correct one

The card got activated at the store hours ago. The gift card is 10€ worth. I typed in the correct code (a zero and an o)

  • Visitor
  • The card got activated at the store hours ago. The gift card is 10€ worth. I typed in the correct code (a zero and an o)
  • kaworu_bloodpaw
  • Roadie
  • 43 Views
  • 1 replies
  • 0 likes
  • 43 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Community: Can't Vote on an Ongoing Issue

I found an issue in Spotify Community that I am also encountering. I make sure I am logged in and then click on "+ Vote" button, but nothing happens. Javascript errors, perhaps related, appear in browser's console.

  • Casual Listener
  • I found an issue in Spotify Community that I am also encountering. I make sure I am logged in and then click on "+ Vote" button, but nothing happens. Javascript errors, perhaps related, appear in bro...
  • DukeHadi
  • Newbie
  • 826 Views
  • 4 replies
  • 0 likes
  • Other
  • 826 Views
  • 4 replies
  • 0 likes

Superuser Contribution I got premium duo. Invited daughter. She is on. I’m not.

Set up account premium duo. Joined my daughter her working fine mine not. Payment details all listed correct. Plan manager not working

  • Visitor
  • Set up account premium duo. Joined my daughter her working fine mine not. Payment details all listed correct. Plan manager not working
  • Yordan
  • Moderator
  • 50 Views
  • 1 replies
  • 0 likes
  • 50 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Podcast not playing

Some podcasts play normally, and some just don't play at all. I've tried everything the support page said to do but they just don't play on the app and neither on the web player.

  • Newbie
  • Some podcasts play normally, and some just don't play at all. I've tried everything the support page said to do but they just don't play on the app and neither on the web player.
  • IAMJESS
  • Casual Listener
  • 85 Views
  • 3 replies
  • 0 likes
  • 85 Views
  • 3 replies
  • 0 likes

Superuser Contribution Play history song titles showing as "Null"

Downloaded my spotify play history but the columns whose data I needed to see show as NULL for the following categories:master_metadata_track_name master_metadata_album_artist_name master_metadata_album_album_name spotify_track_uri episode_nameIt's n...

  • Casual Listener
  • Downloaded my spotify play history but the columns whose data I needed to see show as NULL for the following categories: master_metadata_track_name master_metadata_album_artist_name master_metad...
  • MihailY
  • Moderator
  • 122 Views
  • 4 replies
  • 0 likes
  • 122 Views
  • 4 replies
  • 0 likes