Las listas que descargo desaparecen

[Aridaysaro]

Estoy harta también mis listas desaparecen y no tengo muchas descargadas ni para decir que es por memoria de almacenamiento y solo tengo mi teléfono no tengo más celulares agregados

[AlejaR]

Hey there @Aridaysaro,

Thanks for posting in the Community and welcome.

We hope you don't mind us answering in English as this is the official language of the forum. Additionally, we moved your post to a new thread as it fits better here.

That being said, we'd recommend you perform a clean reinstall of the app on the affected device, to make sure you're running the latest version of the app. This process also helps remove any stored cache that might be corrupted and that can be causing this issue.

After that, it's also necessary that you check:

• For any settings that could affect the Spotify background data.
• Spotify is set as an exception for any cache-clearing or task-killing apps. Take into account that these apps can affect the performance of the app, as they delete the cache of most apps on your device.
• That you go online at least once every 30 days to keep your downloads, as mentioned in this article.

If issues persist afterwards, it'd be really helpful if you shared with us the following info:

• The make/model and OS of the affected device.
• The exact Spotify version you're running there.
• Does this happen with a specific playlist? If yes, send us more details about it.

Keep us in the loop!