Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • Amatharis
  • Newbie
  • 7972 Views
  • 56 replies
  • 7 likes
  • Other
  • 7972 Views
  • 56 replies
  • 7 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 19338 Views
  • 9 replies
  • 2 likes
  • Other
  • 19338 Views
  • 9 replies
  • 2 likes

Superuser Contribution Music Pausing Randomly

I have premium and all my songs downloaded, but my songs will just randomly pause every few seconds. I'm able to unpause them immediately but it's very annoying.

  • Visitor
  • I have premium and all my songs downloaded, but my songs will just randomly pause every few seconds. I'm able to unpause them immediately but it's very annoying.
  • Not applicable
  • 58066 Views
  • 54 replies
  • 7 likes
  • 58066 Views
  • 54 replies
  • 7 likes

Why can't I apply a gift card to a premium account.?It is a form of payment

I filled out a survey and was given the option to choose a $30 gift card from various places. I didn't like most of them so I chose one for Spotify, turns out it cannot be applied to a premium account which is ludicrous. What is the point of a gift c...

  • Visitor
  • I filled out a survey and was given the option to choose a $30 gift card from various places. I didn't like most of them so I chose one for Spotify, turns out it cannot be applied to a premium accoun...
  • Maxim
  • Spotify Star
  • 125 Views
  • 1 replies
  • 0 likes
  • 125 Views
  • 1 replies
  • 0 likes

Superuser Contribution My playlists not showing up in other users' searches.

None of my playlists have any more than several saves. I have some that have no saves or just one or two saves and don't show in other people's searches. I tried in someone else's account to search for my playlist, but even if I filter to ONLY see pl...

  • Music Fan
  • None of my playlists have any more than several saves. I have some that have no saves or just one or two saves and don't show in other people's searches. I tried in someone else's account to search f...
  • WorldQuestioner
  • Music Fan
  • 170 Views
  • 4 replies
  • 0 likes
  • 170 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution "Liked songs" on Alexa are ALWAYS played in shuffle mode :-(

On my Alexa devices, when I request that my "liked songs" (the songs you give a "heart" to) are being played then it always plays it with SHUFFLE ON and starts with one random song.This is downright frustrating for me because I always want to start w...

  • Newbie
  • On my Alexa devices, when I request that my "liked songs" (the songs you give a "heart" to) are being played then it always plays it with SHUFFLE ON and starts with one random song. This is downrigh...
  • Karulox
  • Visitor
  • 1643 Views
  • 3 replies
  • 0 likes
  • 1643 Views
  • 3 replies
  • 0 likes

Superuser Contribution Is there a way to change the background colors when sharing tracks?

Hi!I'm an artist and I want to share my tracks, however, when sharing it chooses a background color that doesn't match my track's cover colors so it doesn't look very nice.Is there a way for me to edit this?

  • Visitor
  • Hi! I'm an artist and I want to share my tracks, however, when sharing it chooses a background color that doesn't match my track's cover colors so it doesn't look very nice. Is there a way for me...
  • mrimagination
  • Regular
  • 2142 Views
  • 2 replies
  • 1 likes
  • 2142 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution song addition

pandharichya pashi vsava ghya thoda paha mangalvedha damajicha singer - pralhad shindehttps://youtu.be/q6LCSOGEjzA?si=pvbEqPsFtzB05Euu

  • Casual Listener
  • pandharichya pashi vsava ghya thoda paha mangalvedha damajicha  singer - pralhad shinde https://youtu.be/q6LCSOGEjzA?si=pvbEqPsFtzB05Euu
  • kiranmasane09
  • Casual Listener
  • 193 Views
  • 2 replies
  • 0 likes
  • 193 Views
  • 2 replies
  • 0 likes

Superuser Contribution spotify stops everytime i try to play a song. Works when i enter vc discord

I recently bought new headphones and need a USB-C to connect them but when it's connected the spotify stops the music immediately i play one song and only plays the full song if I enter a voice chat channel from discord

  • Visitor
  • I recently bought new headphones and need a USB-C to connect them but when it's connected the spotify stops the music immediately i play one song and only plays the full song if I enter a voice chat ...
  • Ivelina
  • Moderator
  • 248 Views
  • 1 replies
  • 0 likes
  • 248 Views
  • 1 replies
  • 0 likes

download music to SD card on my windows laptop

I want to download a playlist onto an SD Card. The SD Card is connected to my windows 11 laptop or do i have to download using my android phone

  • Visitor
  • I want to download a playlist onto an SD Card. The SD Card is connected to my windows 11 laptop or do i have to download using my android phone
  • Maxim
  • Spotify Star
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify not playing sound on PS5

PlanPemium Device(PlayStation 5) My Question or IssueSpotify on my PS5 has stopped playing tracks. When playing, the track shows to be playing (the time/progress bar moves) but no sound plays. Spotify works on all my other devices, but it suddenly st...

  • Casual Listener
  •   Plan Pemium   Device (PlayStation 5)   My Question or Issue Spotify on my PS5 has stopped playing tracks. When playing, the track shows to be playing (the time/progress bar m...
  • Its_miri
  • Newbie
  • 23240 Views
  • 11 replies
  • 2 likes
  • PlayStation
  • 23240 Views
  • 11 replies
  • 2 likes

Solved!!Superuser Contribution Playing incorrect version of song through Google Assistant

PlanPremiumCountryUSADevicePixel 3 XL, Google HomeOperating SystemAndroid My Question or IssueWhen I ask for a specific song using the Google assistant, I get a song with the correct title, but not the version I want or expect. The version I get is n...

  • Casual Listener
  • Plan Premium Country USA Device Pixel 3 XL, Google Home Operating System Android   My Question or Issue When I ask for a specific song using the Google assistant, I get a song with the...
  • cbleman
  • Casual Listener
  • 12155 Views
  • 28 replies
  • 5 likes
  • Connect
    music
    Other
  • 12155 Views
  • 28 replies
  • 5 likes

Superuser Contribution local files not appearing

i’ve got everything set up. local file sharing is allowed, it’s allowed in my settings on the phone, i’ve even got 50 gigs of icloud storage, yet for whatever reason i have no local files folder. saw somewhere it’s gotta be legally acquired, two of t...

  • Visitor
  • i’ve got everything set up. local file sharing is allowed, it’s allowed in my settings on the phone, i’ve even got 50 gigs of icloud storage, yet for whatever reason i have no local files folder. saw...
  • OscarDC
  • Moderator
  • 720 Views
  • 11 replies
  • 0 likes
  • 720 Views
  • 11 replies
  • 0 likes

Superuser Contribution How do I stop radio from always repeating the same songs in the same order ???

New spotify user here. Why is radio repeating songs so often by default, and is there a way to make it not repeat the same dozen or so songs over and over and over? Even if this can be fixed by a change in settings, I'm shocked the default behavior i...

  • Regular
  • New spotify user here.  Why is radio repeating songs so often by default, and is there a way to make it not repeat the same dozen or so songs over and over and over?   Even if this can be...
  • elongangle
  • Casual Listener
  • 15754 Views
  • 24 replies
  • 34 likes
  • Other
  • 15754 Views
  • 24 replies
  • 34 likes

Superuser Contribution Play queue

hello, my issue is that each time I start a new playlist, after the first song it reverts back to the old playlist and the up top center, it says queue. If I click on the song at the bottom it will automatically go to the artist doing the cover inste...

  • Casual Listener
  • hello, my issue is that each time I start a new playlist, after the first song it reverts back to the old playlist and the up top center, it says queue.  If I click on the song at the bottom it...
  • scoop33G
  • Casual Listener
  • 191 Views
  • 2 replies
  • 0 likes
  • Other
  • 191 Views
  • 2 replies
  • 0 likes

Superuser Contribution Podcasts are considerably quieter compared to music in iOS

PlanPremiumCountryUnited StatesDeviceiPhone 15 plus / iPad (8th generation)Operating SystemiOS 17.6.1 / iPadOS 17.5.1 My Question or IssuePodcast playback is considerably quieter compared to music. This issue has persisted between a bunch of differen...

  • Visitor
  • Plan Premium Country United States Device iPhone 15 plus / iPad (8th generation) Operating System iOS 17.6.1 / iPadOS 17.5.1   My Question or Issue Podcast playback is considerably qui...
  • OscarDC
  • Moderator
  • 389 Views
  • 1 replies
  • 1 likes
  • Other
  • 389 Views
  • 1 replies
  • 1 likes

Ai Dj feature in Romania

PlanFamily premiumCountryRomania My Question or IssueHi! Since 2023 I keep hearing about this Ai Dj feature on spotify , and at first I understood that It wasn't released yet in the majority of countries. But now is 2024 and I tried ,again, to find i...

  • Casual Listener
  • Plan Family premium Country Romania   My Question or Issue Hi! Since 2023 I keep hearing about this Ai Dj feature on spotify , and at first I understood that It wasn't released yet in the ...
  • Maxim
  • Spotify Star
  • 471 Views
  • 1 replies
  • 0 likes
  • Samsung
  • 471 Views
  • 1 replies
  • 0 likes

can I download music onto an mp3 player

I can't have my phone in school but I can have music. Can I download music onto an mp3 player

  • Visitor
  • I can't have my phone in school but I can have music. Can I download music onto an mp3 player
  • Maxim
  • Spotify Star
  • 530 Views
  • 1 replies
  • 0 likes
  • 530 Views
  • 1 replies
  • 0 likes

[Tesla] Only 20 albums are shown for an artist

Only 20 albums are shown for an artist in Tesla. Steps to Reproduce:1. Open an artist with more than 20 albums.2. Play the 21th album on Mac, iPhone and Tesla. Results:Mac and iPhone: possibleTesla: impossible, albums after 20th are missing completel...

  • Roadie
  • Only 20 albums are shown for an artist in Tesla.   Steps to Reproduce: 1. Open an artist with more than 20 albums. 2. Play the 21th album on Mac, iPhone and Tesla.   Results: Mac and...
  • YoMan1337
  • Newbie
  • 237 Views
  • 1 replies
  • 1 likes
  • 237 Views
  • 1 replies
  • 1 likes

HEOS skipping songs

Since few weeks, when playing through my DENON Heos Soundbar & Spotify Connect, few songs are skipped. Meaning that in Spotify it looks like the song is playing, but HEOS is silent throughout the whole song and sound is back again when the next song ...

  • Roadie
  • Since few weeks, when playing through my DENON Heos Soundbar & Spotify Connect, few songs are skipped. Meaning that in Spotify it looks like the song is playing, but HEOS is silent thro...
  • Ram9cc
  • Casual Listener
  • 1393 Views
  • 2 replies
  • 0 likes
  • Denon
  • 1393 Views
  • 2 replies
  • 0 likes