Help Wizard

Step 1

NEXT STEP

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • scxttlxnd
  • Newbie
  • 585 Views
  • 4 replies
  • 2 likes
  • Other
  • 585 Views
  • 4 replies
  • 2 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 17189 Views
  • 8 replies
  • 1 likes
  • Other
  • 17189 Views
  • 8 replies
  • 1 likes

Very annoying bug on console edition

When scrolling through my liked songs I get to a certain point down the list where it just sends me back up to beginning, this has happened for a week now and was wondering if it could get fixed please, thank you.

  • Casual Listener
  • When scrolling through my liked songs I get to a certain point down the list where it just sends me back up to beginning, this has happened for a week now and was wondering if it could get fixed plea...
  • Samz234
  • Casual Listener
  • 106 Views
  • 3 replies
  • 1 likes
  • 106 Views
  • 3 replies
  • 1 likes

Superuser Contribution Add song radio button to infotainment system

PlanPremiumCountryAustraliaDeviceVolvo XC40 Recharge 2024 Infotainment systemOperating Systemsome sort of Android My Question or IssueSong radio is the single best way of finding new music and there is no way to select it when using the infotainment ...

  • Casual Listener
  • Plan Premium Country Australia Device Volvo XC40 Recharge 2024 Infotainment system Operating System some sort of Android   My Question or Issue Song radio is the single best way of fin...
  • MihailY
  • Moderator
  • 124 Views
  • 3 replies
  • 0 likes
  • android auto
    song radio
    xc40
  • 124 Views
  • 3 replies
  • 0 likes

Superuser Contribution Add AI DJ to other devices

Since the DJ is on mobile devices then why not add it to other devices it does provide great music recommendations!

  • Casual Listener
  • Since the DJ is on mobile devices then why not add it to other devices it does provide great music recommendations!
  • Yordan
  • Moderator
  • 88 Views
  • 1 replies
  • 1 likes
  • 88 Views
  • 1 replies
  • 1 likes

Superuser Contribution Eliminar historial

Hola me gustaría eliminar mi historial de escuchado ya que me salen podcast y cosas que no me gustan y por mas que los dejé de seguir y demás sigue saliendo quiero eliminar todo que hago ?

  • Visitor
  • Hola me gustaría eliminar mi historial de escuchado ya que me salen podcast y cosas que no me gustan y por mas que los dejé de seguir y demás sigue saliendo quiero eliminar todo que hago ?
  • Novy
  • Moderator
  • 261 Views
  • 1 replies
  • 0 likes
  • 261 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to sort playlist for everyone?

My Question or Issue I was wondering how I would sort my playlist across all devices, and for anyone that would be listening to it? I already know how to sort my playlists on mobile, but it is only sorted on that 1 device. What should I do to sort it...

  • Visitor
  • My Question or Issue   I was wondering how I would sort my playlist across all devices, and for anyone that would be listening to it? I already know how to sort my playlists on mobile, but it ...
  • Yordan
  • Moderator
  • 1538 Views
  • 3 replies
  • 0 likes
  • Samsung
    Sony
  • 1538 Views
  • 3 replies
  • 0 likes

Superuser Contribution Option to disable video podcasts

PlanPremiumCountryGermanyDeviceAndroid SmartphonesOperating SystemAndroid 13 My Question or Issue We are using Spotify Family for our kids. They are in an age where they are too old for spotify kids (which is too much restricted) and too young for a ...

  • Visitor
  • Plan Premium Country Germany Device Android Smartphones Operating System Android 13   My Question or Issue   We are using Spotify Family for our kids. They are in an age where th...
  • MrB821
  • Newbie
  • 2065 Views
  • 10 replies
  • 27 likes
  • music
  • 2065 Views
  • 10 replies
  • 27 likes

Can't access any options in settings

Hi there, When using Spotify web player, I can't access all of the tool/options that are usually listed in settings. I can only change the language settings.I can't access settings to turn on private mode, adjust quality of music, time between songs ...

  • Newbie
  • Hi there,   When using Spotify web player, I can't access all of the tool/options that are usually listed in settings.  I can only change the language settings. I can't access settings ...
  • AdamDam
  • Spotify Star
  • 1222 Views
  • 5 replies
  • 0 likes
  • settings
    Web Player
  • 1222 Views
  • 5 replies
  • 0 likes

Superuser Contribution web player stops working with DEVICE_NOT_FOUND error

PlanPremiumCountryUSA DeviceMacbook ProOperating SystemmacOS My Question or IssueThe web player stops working after a some time when using firefox (version 122): clicking the play button does nothing and the network request shows a 404 error with {"e...

  • Regular
  • Plan Premium Country USA   Device Macbook Pro Operating System macOS   My Question or Issue The web player stops working after a some time when using firefox (version 122): click...
  • Elena
  • Moderator
  • 331 Views
  • 9 replies
  • 0 likes
  • Other
  • 331 Views
  • 9 replies
  • 0 likes

Superuser Contribution ¿por que no puedo traducir las letras de las canciones?

hace años que tengo Spotify no me aparece el traductor de lyrics y cambi de celulares pero es siempre mi cuenta, otras personas que tiene Spotify si pueden hacerlo.

  • Newbie
  • hace años que tengo Spotify no me aparece el traductor de lyrics y cambi de celulares pero es siempre mi cuenta, otras personas que tiene Spotify si pueden hacerlo.
  • Yordan
  • Moderator
  • 354 Views
  • 1 replies
  • 0 likes
  • 354 Views
  • 1 replies
  • 0 likes

Solved!! Does Wrapped count Desktop app's listening data?

PlanPremiumCountry DeviceDesktopOperating SystemWindows 10 My Question or IssueI am using both my Desktop and my phone. I am getting every year the Wrapped thing. By reading previous topics, I know that you can't play the Wrapped on the Desktop App, ...

  • Newbie
  • Plan Premium Country   Device Desktop Operating System Windows 10   My Question or Issue I am using both my Desktop and my phone. I am getting every year the Wrapped thing. By rea...
  • AdamDam
  • Spotify Star
  • 5316 Views
  • 7 replies
  • 0 likes
  • Other
  • 5316 Views
  • 7 replies
  • 0 likes

Playing on another device

I keep getting an error playing on another device when listening in my Tesla

  • Visitor
  • I keep getting an error playing on another device when listening in my Tesla
  • Anyk17
  • Rising Star 3
  • 86 Views
  • 1 replies
  • 0 likes
  • 86 Views
  • 1 replies
  • 0 likes

Superuser Contribution have basic downstairs TV. Want to play basic upstairs TV.

Not simultaneously. When I try to login upstairs it says that account already exists. I know that! Just want to listen either/or, never both.

  • Visitor
  • Not simultaneously. When I try to login upstairs it says that account already exists. I know that! Just want to listen either/or, never both.
  • Eni
  • Moderator
  • 306 Views
  • 1 replies
  • 0 likes
  • 306 Views
  • 1 replies
  • 0 likes

Superuser Contribution Exclude Device From Taste Profile.

I think it would be a really good feature if there was an option to "remove taste from profile" option on a device just like how you can remove a playlist from your taste profile. When im listening to spotify while playing games, working or while jus...

  • Newbie
  • ...lso use the echo, in fact they use it far more than i do because i prefer to listen to music in private so 90% of the music that gets played off it is not really my taste but it gets put on my public p...
  • Eni
  • Moderator
  • 91 Views
  • 1 replies
  • 0 likes
  • 91 Views
  • 1 replies
  • 0 likes

Superuser Contribution spotify app on samsung tv

PlanpremiumCountry italy Devicesamsung tvOperating System My Question or Issueif you see the attachment you unserstand the problemthere are almost no pictures

  • Casual Listener
  • Plan premium Country italy   Device samsung tv Operating System     My Question or Issue if you see the attachment you unserstand the problem there are almost no pictures
  • Elena
  • Moderator
  • 80 Views
  • 1 replies
  • 0 likes
  • Samsung
  • 80 Views
  • 1 replies
  • 0 likes

Superuser Contribution alexa says here is spotify, then nothing

PlanFree/PremiumCountryuk Devicesamsung sound bar Q950TOperating Systemsoftwareversie 74pluginversie2.2.81 My Question or Issue when asked t play spotify - alexa says here is spotify, then nothingwhen asked to play daily mix - daily mix 2 from spotif...

  • Casual Listener
  • Plan Free/Premium Country uk   Device samsung sound bar Q950T Operating System softwareversie 74 pluginversie 2.2.81   My Question or Issue   when asked t play  spot...
  • tim1331
  • Newbie
  • 8986 Views
  • 28 replies
  • 1 likes
  • Samsung
  • 8986 Views
  • 28 replies
  • 1 likes

SOJA album wrong titles

For the artist Soldiers of Jah Army (SOJA), the album Strength to Survive, the song titles do not match what actually plays. Have tried re-downloading and steaming the songs, still wrong. So this means they are wrong in the database. Please fix!

  • Casual Listener
  • For the artist Soldiers of Jah Army (SOJA), the album Strength to Survive, the song titles do not match what actually plays. Have tried re-downloading and steaming the songs, still wrong. So this mea...
  • Tomás94
  • Casual Listener
  • 299 Views
  • 2 replies
  • 1 likes
  • Other
  • 299 Views
  • 2 replies
  • 1 likes

Superuser Contribution Spotify app on PS5/Tv: No sound from left rear and right rear speakers

Description:I’ve encountered an issue with the Spotify app on my PS5 and TV, where there is no sound output from the left rear and right rear speakers. Despite confirming that both speakers are functioning properly through testing, Spotify fails to p...

  • Newbie
  • Description: I’ve encountered an issue with the Spotify app on my PS5 and TV, where there is no sound output from the left rear and right rear speakers. Despite confirming that both speakers are fun...
  • Ivelina
  • Moderator
  • 112 Views
  • 1 replies
  • 0 likes
  • PlayStation
    TV
  • 112 Views
  • 1 replies
  • 0 likes

Superuser Contribution It would be nice to know what song I liked are not in a playlist

I have a lot on song in my liked song but I don't know if there are in a playlist. It would be nice to know what song I liked are no in a playlist other than the liked

  • Casual Listener
  • I have a lot on song in my liked song but I don't know if there are in a playlist. It would be nice to know what song I liked are no in a playlist other than the liked
  • dave5r3t5
  • Casual Listener
  • 84 Views
  • 2 replies
  • 0 likes
  • 84 Views
  • 2 replies
  • 0 likes

Superuser Contribution Xbox volume mixer not working

Xbox Spotify has this built in slider that will progressively lower game audio to better hear Spotify music and vice versa. It stopped working like 30 minutes ago and is driving me crazy. No matter what the slider is set to it won't lower the game vo...

  • Visitor
  • Xbox Spotify has this built in slider that will progressively lower game audio to better hear Spotify music and vice versa. It stopped working like 30 minutes ago and is driving me crazy. No matter w...
  • MihailY
  • Moderator
  • 194 Views
  • 3 replies
  • 1 likes
  • 194 Views
  • 3 replies
  • 1 likes