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Solved!! Cleaning my listening history?

My android phone automatically connected to someone's smart speaker or TV or something and they went on to a few hours of listening before I noticed and disconnected from that device. Now two weeks later my "what's new" and "recently played" views ke...

Music Fan

cptbrauer

Newbie

48742 Views

7 replies

3 likes

  • 48742 Views
  • 7 replies
  • 3 likes

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

Moderator

ModnarGirl

Newbie

35572 Views

198 replies

18 likes

Other
  • 35572 Views
  • 198 replies
  • 18 likes

Superuser Contribution "Year in Review" playlist displays the current user's playlist instead of t

When attempting to view another user's "Year in Review" playlist, the playlist displayed is the current logged-in user's "Year in Review" playlist, rather than the intended user's playlist. This issue occurs across multiple platforms: web, iOS app, a...

Casual Listener

When attempting to view another user's "Year in Review" playlist, the playlist displayed is the current logged-in user's "Year in Review" playlist, rather than the intended user's playlist. This issu...

AlejaR

Moderator

220 Views

1 replies

0 likes

  • 220 Views
  • 1 replies
  • 0 likes

Spotify bad customer service

Plan Premium Country Romania Device Iphone 16 Pro Max Operating System Ios 18.2.1 My Issue Music platforms- Spotify complaint I hate spotify Hello so for starters I have been using spotify for over 5 years and had been loyal to them all the way. I ev...

Newbie

Plan Premium Country Romania Device Iphone 16 Pro Max Operating System Ios 18.2.1 My Issue Music platforms- Spotify complaint I hate spotify Hello so for starters I have been us...

326 Views

0 replies

0 likes

Music
  • 326 Views
  • 0 replies
  • 0 likes

Superuser Contribution wearos offline audiobook playback stutters

PlanPremiumCountryUkDeviceSamsung watch 4 classic SMr880With Bluetooth headphonesOperating SystemAndroid 14 / wearos 5.0 My Question or IssueWhen listening offline to downloaded music using detached watch only (e.g. out for a run) music playback is f...

Casual Listener

Plan Premium Country Uk Device Samsung watch 4 classic SMr880 With Bluetooth headphones Operating System Android 14 / wearos 5.0   My Question or Issue When listening offline to downl...

Dessi

Moderator

215 Views

1 replies

0 likes

Other
Samsung
  • 215 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution I cannot find my Spotify Wrapped 2024.

My Wrapped has been available from 04.12.24 till this week (I saw it 16.01.25). Finally found time to listen to it, but it disappeared now.. I cannot find it.Maybe it's too late? I found a prompt spotify:datastories:wrapped, used it, but I got only t...

Casual Listener

  My Wrapped has been available from 04.12.24 till this week (I saw it 16.01.25). Finally found time to listen to it, but it disappeared now.. I cannot find it. Maybe it's too late?   ...

AlejaR

Moderator

68882 Views

14 replies

1 likes

Other
  • 68882 Views
  • 14 replies
  • 1 likes

Solved!!Superuser Contribution Spotify no longer connecting to stereo

PlanPremiumCountrySpain DevicePixel 7A Operating SystemAndroid My Question or IssueI stream Spotify from my phone to my stereo, a Yamaha CRX-N560. Recently, I've been unable to connect Spotify to the stereo, which gives me the message "Bad Account". ...

Newbie

Plan Premium Country Spain  Device Pixel 7A  Operating System Android   My Question or Issue I stream Spotify from my phone to my stereo, a Yamaha CRX-N560. Recently, I've be...

RichB

Casual Listener

893 Views

5 replies

0 likes

Connect
  • 893 Views
  • 5 replies
  • 0 likes

Superuser Contribution No matter what I listen to, the next song is always by the same artist.

When I listen to pop, rock, jazz or any other genre, or Turkish, English, Spanish songs, the next song from "Murat Dalkılıç" always plays. Pop songs are always suggested. My song radio feature is broken. The algorithm always suggests the same things....

Visitor

When I listen to pop, rock, jazz or any other genre, or Turkish, English, Spanish songs, the next song from "Murat Dalkılıç" always plays. Pop songs are always suggested. My song radio feature is bro...

Yordan

Moderator

215 Views

1 replies

0 likes

  • 215 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify free account on Alexa to play a playlist on Amazon echo speaker

I am playing with a Spotify Free account and I have created some playlists. Am I able to play a playlist from Alexa on Amazon Echo Speaker? I tried but it failed to play the playlist. I am wondering if that is a Premium access feature?

Visitor

I am playing with a Spotify Free account and I have created some playlists. Am I able to play a playlist from Alexa on Amazon Echo Speaker? I tried but it failed to play the playlist. I am wondering...

AlejaR

Moderator

868 Views

1 replies

0 likes

  • 868 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify isn't playing anything on any of my devices

everytime I try to play something is just doesn't load or the screen is black. I've tried different devices, changing wifi networks, logging in and out and deleting and reinstalling the app but nothing seems to be working

Casual Listener

everytime I try to play something is just doesn't load or the screen is black. I've tried different devices, changing wifi networks, logging in and out and deleting and reinstalling the app but nothi...

Yordan

Moderator

569 Views

3 replies

0 likes

  • 569 Views
  • 3 replies
  • 0 likes

Superuser Contribution podcasts not playing on computer

Podcasts with adds are no longer playing on my computer. Not sure why. Tried turning off computer ad blocker, tried uninstalling and reinstalling spotify. No luck. Works fine on my phone.

Newbie

Podcasts with adds are no longer playing on my computer. Not sure why. Tried turning off computer ad blocker, tried uninstalling and reinstalling spotify. No luck. Works fine on my phone.

AlejaR

Moderator

284 Views

1 replies

0 likes

  • 284 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify stops playing in the middle of a song, often changes devices

Lately, my Spotify desktop app will just abruptly stop playing music. When I tab over to the app, it says that it has transferred control to my phone. My phone is on my desk and is not even unlocked when this happens. Sometimes it pauses when it does...

Regular

Lately, my Spotify desktop app will just abruptly stop playing music. When I tab over to the app, it says that it has transferred control to my phone. My phone is on my desk and is not even unlocke...

Maria

Moderator

545 Views

3 replies

0 likes

  • 545 Views
  • 3 replies
  • 0 likes

Superuser Contribution Credits

Since a couple of days the music credits in Spotify are no longer visible in my account. Does anybody know how I can restore them? Thanks. Dirk

Visitor

Since a couple of days the music credits in Spotify are no longer visible in my account. Does anybody know how I can restore them? Thanks. Dirk

Susan_GP

Moderator

3545 Views

28 replies

0 likes

  • 3545 Views
  • 28 replies
  • 0 likes

Exporting Last.fm playlists to Spotify

The export of playlists created on Last.fm to Spotify works again, it was broken some months ago. This feature is useful e.g. for your Top 100 Tracks of 2024 which you can create with the related template in the Playlists section of Last.fm based on ...

Roadie

The export of playlists created on Last.fm to Spotify works again, it was broken some months ago. This feature is useful e.g. for your Top 100 Tracks of 2024 which you can create with the related tem...

tdalon

Newbie

1115 Views

2 replies

0 likes

Other
  • 1115 Views
  • 2 replies
  • 0 likes

Superuser Contribution Samsung TV (Tizen) Progress Bar bugging

So everytime I want to play music, the progress bar will start at a random time instead of 00:00. For example, I play ETA by Newjeans and the progress bar start at 00:27 instead of 00:00

Casual Listener

So everytime I want to play music, the progress bar will start at a random time instead of 00:00. For example, I play ETA by Newjeans and the progress bar start at 00:27 instead of 00:00

transonic

Casual Listener

937 Views

10 replies

3 likes

  • 937 Views
  • 10 replies
  • 3 likes

Solved!! Embedding songs/playlists

Hi! For some reason, I can´t embedd songs from Spotify here in the community forum. Linking a song works, but not the embedded ones.I´ve tried as explained in FAQ support threads, but without luck. Any suggestion on this?Thanks!

Spotify Star

Hi! For some reason, I can´t embedd songs from Spotify here in the community forum. Linking a song works, but not the embedded ones. I´ve tried as explained in FAQ support threads, but without luc...

RayyW0

Spotify Star

471 Views

2 replies

0 likes

  • 471 Views
  • 2 replies
  • 0 likes

how do I dislike songs?

how do I tell spotify that I don't like a song so it will never recommend me that song or that type of songs?90% of the recommended music from spotify I don't like and I would like to tell spotify that so I won't get the same songs to listen?How do I...

Casual Listener

how do I tell spotify that I don't like a song so it will never recommend me that song or that type of songs? 90% of the recommended music from spotify I don't like and I would like to tell spotify ...

Jenny_88

Casual Listener

1254 Views

6 replies

2 likes

  • 1254 Views
  • 6 replies
  • 2 likes

Why does the music stop when i have songs on my queue list?

When I'm playing a song in my laptop and then i add some other songs in my play queue, once the song i was listening to ends, the music stops or the app starts malfunctioning because of the queue list and so i can't queue songs anymore because if not...

Newbie

When I'm playing a song in my laptop and then i add some other songs in my play queue, once the song i was listening to ends, the music stops or the app starts malfunctioning because of the queue lis...

Bittencourt

Spotify Star

253 Views

1 replies

0 likes

  • 253 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't Remove Spotify Wrapped 2024 Clips from Artist Profile

Hey everyone,I uploaded multiple clips for Spotify Wrapped 2024, thinking they would only be visible to my top fans. However, now I see that over 20 clips are publicly displayed on my artist profile. When I try to delete them via Spotify for Artists,...

Regular

Hey everyone, I uploaded multiple clips for Spotify Wrapped 2024, thinking they would only be visible to my top fans. However, now I see that over 20 clips are publicly displayed on my artist profil...

janmetternich

Regular

296 Views

2 replies

0 likes

Other
  • 296 Views
  • 2 replies
  • 0 likes