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Solved!! Cleaning my listening history?

My android phone automatically connected to someone's smart speaker or TV or something and they went on to a few hours of listening before I noticed and disconnected from that device. Now two weeks later my "what's new" and "recently played" views ke...

Music Fan

cptbrauer

Newbie

55492 Views

7 replies

4 likes

  • 55492 Views
  • 7 replies
  • 4 likes

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

Moderator

unicornio575

Visitor

37284 Views

209 replies

18 likes

Other
  • 37284 Views
  • 209 replies
  • 18 likes

Dashboard display

I cannot get the spotify premium dashboard only the contracted one. I have a premium account. Can anyone yelp please? PP PoPo

Newbie

I cannot get the spotify premium dashboard only the contracted one. I have a premium account. Can anyone yelp please? PP PoPo

Richard

Community Legend

2605 Views

1 replies

0 likes

  • 2605 Views
  • 1 replies
  • 0 likes

Music available in Spotify client not available in Sonos

Frequently music available in the Spotify client is not available through the Sonos client. It's quite frusturating as the combo then fails to be a music solution for my home. What causes this and is there anything I can do to fix it. I'm currently a...

Newbie

Frequently music available in the Spotify client is not available through the Sonos client. It's quite frusturating as the combo then fails to be a music solution for my home.   What causes th...

palyr

Newbie

2641 Views

2 replies

0 likes

  • 2641 Views
  • 2 replies
  • 0 likes

Solved!! Onkyo problems

Since weeks I am unable to use Spotify on my Onkyo reciever (709). The issue is that I can login, but all my playlists are empty.In the past a (some) factory reset(s) helped, but not anymore. There seem to be multiple people with this problem as can ...

Music Fan

Since weeks I am unable to use Spotify on my Onkyo reciever (709). The issue is that I can login, but all my playlists are empty. In the past a (some) factory reset(s) helped, but not anymore. There...

midwaytheone

Casual Listener

30241 Views

109 replies

2 likes

  • 30241 Views
  • 109 replies
  • 2 likes

Maximum allowed playlists/folders on Boxee Box

I have a lot of playlists on Spotify. I sort them alphabetically in folders named "ABC", "DEF", etc. The problem I'm having is that the playlists in the end of the alphabet does not show on Boxee box. I tried renaming the folders "ABCD", "EFGH" in fo...

Newbie

I have a lot of playlists on Spotify. I sort them alphabetically in folders named "ABC", "DEF", etc. The problem I'm having is that the playlists in the end of the alphabet does not show on Boxee box...

1812 Views

0 replies

0 likes

  • 1812 Views
  • 0 replies
  • 0 likes

[BB] Playlists on Blackberry 9700 not the same as Desktop Spotify

I was wondering if anyone could help me figure out how to get the same playlists to show up on my Blackberry 9700, that I see when I log into Spotify on my desktop? Thanks!

Casual Listener

I was wondering if anyone could help me figure out how to get the same playlists to show up on my Blackberry 9700, that I see when I log into Spotify on my desktop?   Thanks!

1777 Views

0 replies

1 likes

  • 1777 Views
  • 0 replies
  • 1 likes

Solved!! [BB] can't login blackberry 9900

i can login to my account on my laptop and online, but not my blackberry bold 9900 anymore after i unchecked the box. i changed my password online, and it still isnt working on my phone. i am a premium user.

Newbie

i can login to my account on my laptop and online, but not my blackberry bold 9900 anymore after i unchecked the box. i changed my password online, and it still isnt working on my phone. i am a premi...

ironsuk

Casual Listener

4671 Views

9 replies

1 likes

  • 4671 Views
  • 9 replies
  • 1 likes

Solved!! Won't Post to Facebook?

So, I have Spotify linked to my Facebook account and everything, and it used to post to my profile on the side (With the timeline profile) which songs/playlists I've been listening to. But I've noticed about a week or two ago, it stopped doing this. ...

Casual Listener

So, I have Spotify linked to my Facebook account and everything, and it used to post to my profile on the side (With the timeline profile) which songs/playlists I've been listening to. But I've notic...

sidboswell

Casual Listener

103521 Views

594 replies

8 likes

  • 103521 Views
  • 594 replies
  • 8 likes

Can I use a Sony MP3 to download my music?

I am brand new to Spotify... after looking over the "device" section, it looks like I won't be able to use my Sony MP3 to download music. Is this true (please tell me I am wrong... I don't want to buy an ipod)?

Newbie

I am brand new to Spotify... after looking over the "device" section, it looks like I won't be able to use my Sony MP3 to download music. Is this true (please tell me I am wrong... I don't want to bu...

David

Spotify Legend

3569 Views

1 replies

0 likes

  • 3569 Views
  • 1 replies
  • 0 likes

[WP 7.5] offline mode...

Hey! i got a htc hd2 T8585 phone and spotify premium. when i try to sync my music to the offline mode it wont start... but if i listen to the song it get synced. how do i fix it?

Newbie

Hey!  i got a htc hd2 T8585 phone and spotify premium. when i try to sync my music to the offline mode it wont start... but if i listen to the song it get synced. how do i fix it?

user-removed

Not applicable

624 Views

1 replies

0 likes

  • 624 Views
  • 1 replies
  • 0 likes

Solved!! Spotify for Roku

I am interested in becoming a Spotify Premium member but only one issue is holding me back. I would love to be able to stream Spotify to my Roku device. I have read that a Spotify channel is in the works and is actually at or near completion. Is this...

Newbie

I am interested in becoming a Spotify Premium member but only one issue is holding me back. I would love to be able to stream Spotify to my Roku device. I have read that a Spotify channel is in the w...

wjh2kri376orbuh

Casual Listener

18572 Views

28 replies

23 likes

  • 18572 Views
  • 28 replies
  • 23 likes

[Unspecified] failed to share to facebook

EDIT: Topic locked as no OS Specified. I han share to Twitter and man bit egen i try share to Facebook it says "failed to share to Facebook"

Casual Listener

EDIT: Topic locked as no OS Specified.   I han share to Twitter and man bit egen i try share to Facebook it says "failed to share to Facebook"  

user-removed

Not applicable

3676 Views

10 replies

0 likes

  • 3676 Views
  • 10 replies
  • 0 likes

Solved!! [Symbian] Please Spotify, port the Nokia N8 version to the Nokia E6!

I used to love Spotify on my old Nokia E71. Now I have the new Nokia E6, I found out that there's no Spotify for this phone while there is a version for the Nokia N8 which has exactly the same operating system but no landscape mode which is needed fo...

Casual Listener

I used to love Spotify on my old Nokia E71. Now I have the new Nokia E6, I found out that there's no Spotify for this phone while there is a version for the Nokia N8 which has exactly the same operat...

Headfx

Music Fan

5498 Views

11 replies

3 likes

  • 5498 Views
  • 11 replies
  • 3 likes

Solved!! No Search Option on Boxee Box

Is there a way to search for music on Boxee? If not this seems to defeat the purpose of this app

Newbie

Is there a way to search for music on Boxee?   If not this seems to defeat the purpose of this app

vintercamparna

Casual Listener

3099 Views

4 replies

5 likes

  • 3099 Views
  • 4 replies
  • 5 likes

Solved!! [BB] Help..Songs not being updated

I have Spotify Premium, but the all of the songs that I have starred on my mobile device do not show up when I sign in to spotify from my laptop. How can I make sure the starred songs show up on both devices?

Casual Listener

I have Spotify Premium, but the all of the songs that I have starred on my mobile device do not  show up when I sign in to spotify from my laptop.  How can I make sure the starred songs sho...

David

Spotify Legend

3167 Views

3 replies

0 likes

  • 3167 Views
  • 3 replies
  • 0 likes

Solved!! [BB] Syncing tracks blackberry 9900

I've recentely added another couple of hundred tracks to spotify starred tracks. I have got a premium account but despite selecting to download the tracks on my phone they still appear greyed out and won't sync. Any suggestions? Going on holiday soon...

Regular

I've recentely added another couple of hundred tracks to spotify starred tracks. I have got a premium account but despite selecting to download the tracks on my phone they still appear greyed out and...

nk1973

Casual Listener

2050 Views

3 replies

0 likes

  • 2050 Views
  • 3 replies
  • 0 likes

[BB] The disk is full please free up some space

Hi. This is on a BB Curve in the UK. Neither the internal storage nor the memory card are full. I set permissions manually and gave it permission to do anything and everything. ... any ideas? There's a Premium subscription in it for you.

Newbie

Hi. This is on a BB Curve in the UK. Neither the internal storage nor the memory card are full. I set permissions manually and gave it permission to do anything and everything.   ... any ide...

alyssacgarcia

Newbie

3681 Views

1 replies

0 likes

  • 3681 Views
  • 1 replies
  • 0 likes

[BB] Blackberry playlist offline not available

Hello, Im owning a Blackberry Bold 9780, which is compatible with spotify but when I want to put a playplist to offline on my blackberry a few songs aren't available in offline mode. So when i want to play the songs offline, there are a few songs in ...

Newbie

Hello,   Im owning a Blackberry Bold 9780, which is compatible with spotify but when I want to put a playplist to offline on my blackberry a few songs aren't available in offline mode. So wh...

meahtenoha

Spotify

3151 Views

1 replies

0 likes

  • 3151 Views
  • 1 replies
  • 0 likes

Quality on Boxee Box

The Spotify app for the Boxee Box works quite nice, but It's a pity I can't add or change playlists. But the thing that is the most annoying is the fact that you can't see what the bitrate of the song is you're playing! Does the Boxee Box play the hi...

Music Fan

The Spotify app for the Boxee Box works quite nice, but It's a pity I can't add or change playlists. But the thing that is the most annoying is the fact that you can't see what the bitrate of the son...

edszr

Newbie

3164 Views

2 replies

0 likes

  • 3164 Views
  • 2 replies
  • 0 likes

[BB] Blackberry Torch 9850

Any news on an app that will be compatible with my Blackberry Torch 9850? I'm a Premium user and would like to be able to take my music with me when I go. Thanks!

Newbie

Any news on an app that will be compatible with my Blackberry Torch 9850?  I'm a Premium user and would like to be able to take my music with me when I go.   Thanks!

Peter__

Community Legend

2290 Views

6 replies

0 likes

  • 2290 Views
  • 6 replies
  • 0 likes

Playlist problems with receiver

Hello forum I have some problems with playlists from online Sometimes after a title was played and the new title displayed on the receiver display the music will not start everything looks normal but there is no sound.I have to go manually to the nex...

Music Fan

Hello forum   I have some problems with playlists from online   Sometimes after a title was played and  the new title displayed on the receiver display the music will not start&nbs...

kerberos667

Regular

1387 Views

3 replies

0 likes

  • 1387 Views
  • 3 replies
  • 0 likes