Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • AndreaSzabo
  • Visitor
  • 21154 Views
  • 129 replies
  • 13 likes
  • Other
  • 21154 Views
  • 129 replies
  • 13 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 22302 Views
  • 9 replies
  • 2 likes
  • Other
  • 22302 Views
  • 9 replies
  • 2 likes

Superuser Contribution Spotify Connect with Ethernet and Local Files

Hi everyone,I'm new to the Spotify App so I have a few questions.1/ Can I use Spotify to cast to my speakers via Ethernet?2/ Can I cast Local files via Spotify Connect?

  • Casual Listener
  • Hi everyone, I'm new to the Spotify App so I have a few questions. 1/ Can I use Spotify to cast to my speakers via Ethernet? 2/ Can I cast Local files via Spotify Connect?  
  • ligchris
  • Casual Listener
  • 934 Views
  • 4 replies
  • 0 likes
  • Other
    Sonos
  • 934 Views
  • 4 replies
  • 0 likes

Abonnement premium avec essais gratuit

Bonjour j’ai un abonnement premium solo Spotify , avec un essais gratuit, mon essais s’est terminé, mais j’ai des pubs pendants l’écoute des musiques, je ne peux pas écouter la musique que je veux, seulement des extraits etc… comment cela se fait il ...

  • Visitor
  • Bonjour j’ai un abonnement premium solo Spotify , avec un essais gratuit, mon essais s’est terminé, mais j’ai des pubs pendants l’écoute des musiques, je ne peux pas écouter la musique que je veux, s...
  • Bittencourt
  • Spotify Star
  • 154 Views
  • 1 replies
  • 1 likes
  • music
    Other
  • 154 Views
  • 1 replies
  • 1 likes

Music keeps pausing

Over the last few weeks I've been noticing that my music will randomly pause for no reason, today being the worst. I've looked through all the FAQs to try and find a solution but everything I've seen still doesn't fix my issue. No one/ other devices ...

  • Visitor
  • Over the last few weeks I've been noticing that my music will randomly pause for no reason, today being the worst. I've looked through all the FAQs to try and find a solution but everything I've seen...
  • user-removed
  • Not applicable
  • 187 Views
  • 2 replies
  • 1 likes
  • 187 Views
  • 2 replies
  • 1 likes

Superuser Contribution Tv stops playing after one song

Two days ago my Spotify stops playing after one song. The audio cuts out and the screen goes dark. Here are a few things I have tried that sadly did not help:. Turned off any energy saving settings. Removed the cache. Deleted and reinstalled the app....

  • Visitor
  • Two days ago my Spotify stops playing after one song. The audio cuts out and the screen goes dark. Here are a few things I have tried that sadly did not help: . Turned off any energy saving settings...
  • OscarDC
  • Moderator
  • 348 Views
  • 1 replies
  • 0 likes
  • 348 Views
  • 1 replies
  • 0 likes

Superuser Contribution Forgets queue every single time app, desktop app, or web player closes

If I tell Spotify to play my liked songs on shuffle and then close the app, if comes up with a new queue so it just plays the same songs it just did, or if I tell it to play by another category like alphabetical order it goes back to being shuffled e...

  • Visitor
  • If I tell Spotify to play my liked songs on shuffle and then close the app, if comes up with a new queue so it just plays the same songs it just did, or if I tell it to play by another category like ...
  • ProPancakeEater
  • Newbie
  • 233 Views
  • 2 replies
  • 0 likes
  • 233 Views
  • 2 replies
  • 0 likes

Superuser Contribution How to sort podcasts on web player?

Can't download desktop app on work computer. Trying to listen to older podcasts with 100s of episodes and having to scroll for minutes to get to the episode that I need at the very bottom of the list. Can not figure out how to sort by date or by what...

  • Visitor
  • Can't download desktop app on work computer. Trying to listen to older podcasts with 100s of episodes and having to scroll for minutes to get to the episode that I need at the very bottom of the list...
  • Crosie1128
  • Newbie
  • 5165 Views
  • 11 replies
  • 5 likes
  • 5165 Views
  • 11 replies
  • 5 likes

In my library songs are dissappeares and songs are not adding

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Amay
  • Spotify Star
  • 159 Views
  • 1 replies
  • 0 likes
  • Account
  • 159 Views
  • 1 replies
  • 0 likes

Podcast problem

I am having some trouble with podcast-listening. When I watch spotify and keep the app open it works fine. When I lock the screen, and open it back again it just skips the current episode I am listening to. At the same time it loses the progress of m...

  • Visitor
  • I am having some trouble with podcast-listening. When I watch spotify and keep the app open it works fine. When I lock the screen, and open it back again it just skips the current episode I am listen...
  • Amay
  • Spotify Star
  • 269 Views
  • 1 replies
  • 0 likes
  • 269 Views
  • 1 replies
  • 0 likes

Superuser Contribution I cannot see the 'listen activity' from one of my friends (i do follow her)

So I can't see the listen activity from one of my friends, i have tried unfollowing her (and then following again). But nothing works, it might seem really stupid but we always look at what the other person is listening so i really want to be able to...

  • Visitor
  • So I can't see the listen activity from one of my friends, i have tried unfollowing her (and then following again). But nothing works, it might seem really stupid but we always look at what the other...
  • Not applicable
  • 379 Views
  • 3 replies
  • 0 likes
  • 379 Views
  • 3 replies
  • 0 likes

Superuser Contribution Teens account for family plan with parentsl controls

Spotify kids has a very simple interface. I think we need the normal spotify but with parental controls so the teenager can listen music but parents can restrict explicit content: in lyrics and videos.

  • Newbie
  • Spotify kids has a very simple interface. I think we need the normal spotify but with parental controls so the teenager can listen music but parents can restrict explicit content: in lyrics and video...
  • Hanskneller
  • Visitor
  • 879 Views
  • 5 replies
  • 2 likes
  • 879 Views
  • 5 replies
  • 2 likes

Solved!!Superuser Contribution Spotify not loading correctly when connected to the Internet via Telekom mobile connection

PlanPremiumCountryGermanyDevicePC, MobileOperating SystemWindows 10, Android My Question or IssueNeither the Desktop App nor the browser player load correctly. The Desktop App eventually displays the UI, but nothing can be interacted with. The browse...

  • Newbie
  • Plan Premium Country Germany Device PC, Mobile Operating System Windows 10, Android   My Question or Issue Neither the Desktop App nor the browser player load correctly. The Desktop Ap...
  • fismith
  • Casual Listener
  • 1263 Views
  • 8 replies
  • 0 likes
  • Other
  • 1263 Views
  • 8 replies
  • 0 likes

Solved!!Superuser Contribution Queued Podcasts Not Playing After Music - Automatic Pause Issue

PlanPremiumCountryPhilippines DeviceRealme Pro+ 5GOperating SystemAndroid 14Spotify Version9.0.18.604My Question or IssueI'm experiencing an issue where queued podcasts fail to play automatically after music tracks. When a queued podcast should begin...

  • Regular
  • Plan Premium Country Philippines  Device Realme Pro+ 5G Operating System Android 14 Spotify Version 9.0.18.604 My Question or Issue I'm experiencing an issue where queued podcasts fai...
  • tradcathjun
  • Regular
  • 192 Views
  • 2 replies
  • 0 likes
  • music
    Other
  • 192 Views
  • 2 replies
  • 0 likes

Superuser Contribution Car Mode No Longer Turns On

PlanPremiumCountryChicago, IL United StatesDeviceiPhone 14 Pro MaxOperating SystemiOS 16.4.1 My Question or IssueI have a 2004 SAAB 9-3 Arc that has had a hands free call and audio kit from iSimple installed a couple months back. Since having this in...

  • Newbie
  • Plan Premium Country Chicago, IL United States Device iPhone 14 Pro Max Operating System iOS 16.4.1    My Question or Issue I have a 2004 SAAB 9-3 Arc that has had a hands free ca...
  • williamsrdan
  • Casual Listener
  • 15112 Views
  • 26 replies
  • 3 likes
  • Connect
  • 15112 Views
  • 26 replies
  • 3 likes

Solved!! Cannot connect Spotify account to 3rd party apps

When i try to connect my spotify account to a 3rd party website for a song tracking website last.fm it shows an error when i try to log in through spotify on the web?

  • Casual Listener
  • When i try to connect my spotify account to a 3rd party website for a song tracking website last.fm it shows an error when i try to log in through spotify on the web?
  • ernvan
  • Casual Listener
  • 271 Views
  • 2 replies
  • 1 likes
  • 271 Views
  • 2 replies
  • 1 likes

Superuser Contribution Why are random songs playing while I'm listening to my playlist/podcasts.

When I listen to my playlist and podcasts, spotify starts playing random songs that I don't know at any point during a song or podcast. It is happening more and more frequently. It says 'listening on Ki's phone' . I don't know who this is. I have tri...

  • Visitor
  • When I listen to my playlist and podcasts, spotify starts playing random songs that I don't know at any point during a song or podcast. It is happening more and more frequently. It says 'listening ...
  • rf94z
  • Casual Listener
  • 1860 Views
  • 5 replies
  • 0 likes
  • 1860 Views
  • 5 replies
  • 0 likes

Superuser Contribution Não consigo ouvir algumas músicas em especifico no spotify

Não consigo ouvir algumas músicas em especifico no spotify, elas não reproduzem, parece que estão offline

  • Visitor
  • Não consigo ouvir algumas músicas em especifico no spotify, elas não reproduzem, parece que estão offline
  • Ivelina
  • Moderator
  • 93 Views
  • 1 replies
  • 0 likes
  • 93 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify no longer connecting to stereo

PlanPremiumCountrySpain DevicePixel 7A Operating SystemAndroid My Question or IssueI stream Spotify from my phone to my stereo, a Yamaha CRX-N560. Recently, I've been unable to connect Spotify to the stereo, which gives me the message "Bad Account". ...

  • Newbie
  • Plan Premium Country Spain  Device Pixel 7A  Operating System Android   My Question or Issue I stream Spotify from my phone to my stereo, a Yamaha CRX-N560. Recently, I've be...
  • RichB
  • Casual Listener
  • 519 Views
  • 5 replies
  • 0 likes
  • Connect
  • 519 Views
  • 5 replies
  • 0 likes