Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!
Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...
I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...
Newbie
24437 Views
10 replies
3 likes
PlanPremiumCountryUSADeviceMacbook Pro 2023Operating SystemVentura 13.1 My Question or IssueUnable to see podcast "plays" count for other podcasts. Please see attached "my display" image for what I see, and please see attached what other people see i...
Plan Premium Country USA Device Macbook Pro 2023 Operating System Ventura 13.1 My Question or Issue Unable to see podcast "plays" count for other podcasts. Please see attached "my di...
Spotify Star
293 Views
1 replies
0 likes
I manually download episodes of several podcasts to my google watch's Spotify app, after going into offline mode/away from my phone, my downloaded list of episodes prompts an error before refreshing and only shows one of the several downloaded podcas...
I manually download episodes of several podcasts to my google watch's Spotify app, after going into offline mode/away from my phone, my downloaded list of episodes prompts an error before refreshing ...
Casual Listener
898 Views
6 replies
0 likes
I have tried restarting my phone, restarting the app, and updating the app, and using outside party links, but no podcasts of any kind will come up in my spotify search! Just today I have been able to click on the "podcast" tab in my library, but it ...
I have tried restarting my phone, restarting the app, and updating the app, and using outside party links, but no podcasts of any kind will come up in my spotify search! Just today I have ...
Moderator
425 Views
3 replies
0 likes
I just got a Mac today, and downloaded Chrome. I logged into Spotify, but it logs me out every single time I close and open Chrome again. I do not have any extensions downloaded, I don't really have any cookies as I have only had this for an hour. Wh...
I just got a Mac today, and downloaded Chrome. I logged into Spotify, but it logs me out every single time I close and open Chrome again. I do not have any extensions downloaded, I don't really have ...
Moderator
1154 Views
7 replies
0 likes
Que una canción tenga la opción de “excluir de las estadísticas”, de modo que al seleccionarla, aunque la repitas en bucle, no cuente para las estadísticas (por ejemplo el wrapped), y que no se añada a la lista de “reproducción en bucle”.
Que una canción tenga la opción de “excluir de las estadísticas”, de modo que al seleccionarla, aunque la repitas en bucle, no cuente para las estadísticas (por ejemplo el wrapped), y que no se añada...
Moderator
215 Views
1 replies
0 likes
Hi,We’re developing a podcast hosting and distribution platform that allows ours clients to publish and manage their shows and we’re planning to implement an automated podcast distribution for streaming platforms like Spotify. We didn't find any info...
Hi, We’re developing a podcast hosting and distribution platform that allows ours clients to publish and manage their shows and we’re planning to implement an automated podcast distribution for stre...
207 Views
0 replies
0 likes
I’m trying to release a new album, but it contains tracks that have been released before that are no longer online. I don’t have the ISRC number. Can somebody help please?
I’m trying to release a new album, but it contains tracks that have been released before that are no longer online. I don’t have the ISRC number. Can somebody help please?
Moderator
614 Views
2 replies
0 likes
For a few days, connection process chaanged.Now I have ton connected through my mail box each time I open and close Google Chrome.How to stop this thing?I cannont download Spotify's app on the desk as it's a professional one BR
For a few days, connection process chaanged. Now I have ton connected through my mail box each time I open and close Google Chrome. How to stop this thing? I cannont download Spotify's app on the ...
Moderator
261 Views
1 replies
0 likes
so i just went into the spotify app as usual and then it looks so different, from the playlist to the song when playing. there is no scrubber and it just looks like the spotify i had on my old account, which was the reason i made a new one that is th...
so i just went into the spotify app as usual and then it looks so different, from the playlist to the song when playing. there is no scrubber and it just looks like the spotify i had on my old accoun...
Moderator
475 Views
3 replies
0 likes
I think Spotify really lacks options for larger-scale organization of music. The highest level of organization is a playlist. It would be nice to have folders to organize playlists in. For instance, someone may have 5 different playlists they rotate ...
I think Spotify really lacks options for larger-scale organization of music. The highest level of organization is a playlist. It would be nice to have folders to organize playlists in. For instance, ...
Moderator
187 Views
1 replies
0 likes
Clicking on the second artist or third when playing in app and web player on the device open only first artist Hello Spotify team, I love the app, I'm using for 3 years, but I have an idea for you, I spoke with a support guy, and told me this is the ...
Clicking on the second artist or third when playing in app and web player on the device open only first artist Hello Spotify team, I love the app, I'm using for 3 years, but I have a...
Visitor
2076 Views
6 replies
2 likes
Have Spotify app on TV which has worked perfectly for years. Lately, I load Spotify and can toggle between music genres and albums - highlighting each album or playlist. However, when I press ok on the remote - nothing happens.WiFi is correctly conne...
Have Spotify app on TV which has worked perfectly for years. Lately, I load Spotify and can toggle between music genres and albums - highlighting each album or playlist. However, when I press ok on t...
Moderator
261 Views
1 replies
0 likes
PlanPremiumCountryUSADeviceSamsung Galaxy s6, Windows 8
Plan Premium Country USA Device Samsung Galaxy s6, Windows 8
Visitor
60018 Views
18 replies
24 likes
PlanPremiumCountryUSADeviceSamsung Galaxy Note 20 UltraOperating SystemAndroid 12 My Question or IssueI accidentally deleted the playlist I made for a podcast so I could shuffle the podcast episodes, but when I tried to add the whole podcast at once,...
Plan Premium Country USA Device Samsung Galaxy Note 20 Ultra Operating System Android 12 My Question or Issue I accidentally deleted the playlist I made for a podcast so I could shuf...
Newbie
2991 Views
5 replies
1 likes
PlanPremiumCountryUSADeviceSamsung Operating SystemAndroid 14.0 My Question or IssueThe playing queue ignores genre filters in Liked Songs from the Android app if you use Spotify Connect to play on Sonos speakers. It will work for a few songs in the ...
Plan Premium Country USA Device Samsung Operating System Android 14.0 My Question or Issue The playing queue ignores genre filters in Liked Songs from the Android app if you us...
Moderator
335 Views
3 replies
0 likes
I have a current issue that happened out of nowhere a few days ago. There is a bug that indicates that there are TOO many tabs even though the only tab I have open is the app itself.I had no problems working on other things on my laptop and having Sp...
I have a current issue that happened out of nowhere a few days ago. There is a bug that indicates that there are TOO many tabs even though the only tab I have open is the app itself. I had n...
Moderator
10956 Views
18 replies
0 likes
A few months ago I found one of my fav albums removed by Spotify. A few weeks later my best friend found their band's album removed as well after they received an email from their distributor reporting fake/bot repeated plays in Spotify. The band exp...
A few months ago I found one of my fav albums removed by Spotify. A few weeks later my best friend found their band's album removed as well after they received an email from their distribu...
293 Views
0 replies
0 likes
its happens in every devices
its happens in every devices
Moderator
209 Views
1 replies
0 likes
PlanPremium DevicesGalaxy watch active 2 Operating SystemTizen 5.5.0.1 My Question or IssueThe spotify app on my galaxy watch active 2 was working perfect until the last update of the weareble OS (Tizen 5.5.0.1), then it's stopped working. It loads f...
Plan Premium Devices Galaxy watch active 2 Operating System Tizen 5.5.0.1 My Question or Issue The spotify app on my galaxy watch active 2 was working perfect until the...
Moderator
9019 Views
7 replies
8 likes
PlanPremiumCountryUSADeviceiPhone 15 Max ProOperating SystemiOS 18.4.1 My Question or IssueAuto Download of podcasts is not working. I selected auto download for the ones I wanted to auto download, and nothing ever happens. They never download. I hav...
Plan Premium Country USA Device iPhone 15 Max Pro Operating System iOS 18.4.1 My Question or Issue Auto Download of podcasts is not working. I selected auto download for the ones I w...
Moderator
537 Views
3 replies
0 likes
