Cant log in - proxy code 16

[standerfamily]

HI!

I am trying to log into spotify on my new macbook pro and am getting the proxy error code 16.

I have tried deleting the app and restarting, and resetting the proxy settings and nothing is working. 

Can someone please help?

[Yordan]

Hi @standerfamily!

Could you confirm that you've tried setting the Proxy type to No proxy? You can do that by clicking on the Settings option on the login screen.

Are you using a Windows device? If so, then another thing to check out would be your Firewall settings - make sure it's not blocking Spotify. If you're using a VPN, try disabling it temporarily.

Let us know how it goes. Cheers!