Download music to desktop

[#1]

i have premium and it still wont work

[AlejaR]

Hey there, 

Thanks for posting in the Community and welcome. 

In this case, it's possible you logged in into a free account accidentally. This can be the reason why you can't download content to listen to on the app.

If you aren’t certain about the details you used to register on the app, go to password reset and enter possible email addresses you own. When you enter an email that's registered with Spotify, you'll get a password reset message for that email.

Note: Keep in mind there are a few ways to sign up, e.g. with email, phone number, Facebook, Apple, or Google. Try logging in with these, your Premium account may be linked to one of these options as well.

Also, you can check your email address (the one you remember registering on the app) to see if you received a receipt for the purchase. In said receipt, you can check for your username. Then, you can try to reset the password for that username.

If you're sure you logged into the right account, can you send us a screenshot of the error you receive when trying to download content? Be aware this is a public space, so please don't share any personal info on the screenshot you'll send us.

Keep us in the loop!