Getting a response from the podcast support email

[Yoshi22]

Hi,

I recently submitted a podcast via RSS-feed from Substack to Spotify and made the mistake of including a full song (that I have produced) in the test episode that I set up just to try the feed out. My podcast was promptly taken down from Spotify.

I have since removed the episode and emailed podcaster-support (at) spotify (dot) com twice to ask for my podcast to be reinstated again, with no response for about 10 days and counting. I have no intentions to post music on my podcast, I just did it to fill the test episode with something.

Does anyone know how long they usually take to respond? And if they are likely to reinstate my podcast after this honest and harmless mistake?

Thanks!

[Alex]

Hi there @Yoshi22,

Thank you for the post.

Sorry to hear that you still haven't received a reply from Podcast support. Sometimes it might take them longer to reply if there is a large number of inquiries.

Please make sure that you check the spam/ junk folders of your email address and that you've not previously marked any email from Spotify as spam. 

Unfortunately we can't check your account and make changes from our end here. You'd have to wait for the email from podcast support with further instructions on what can be done.

Hope this info helps.

[Yoshi22]

Hi Alex,

Thank you for your response.

Are you, or anyone you can get in touch with, able to remove my podcast feed from Spotify? I have been trying to do that to resubmit it without the troublesome episode, but whenever I try to find a way to manage it, I am told "This podcast is already on Spotify". And yet I can't manage it or even see it anywhere on Spotify or Spotify for Podcasters. It is a loop of absolute powerlessness.

I am certainly keeping track of my spam folder and hoping for a response from the Podcast Support team, but going two weeks without even getting an automated reply is quite discouraging. I am starved for any type of assistance here, throw me a bone, Alex!

Kind regards,
Aljosja

[Alex]

Hi @Yoshi22,

As community moderators, we don't have access to your account and can't make changes to the content you've uploaded to the platform.

If you don't receive word from the podcast support team in the next couple of days, you can message user support through one of the other channels listed here. They should be able to pass on your inquiry to the team that handles podcasts.

Hope you get an answer soon.

[Yoshi22]

Hi Alex,

Got it, thanks!
Yeah, I thought the regular support would be able to help establish a line of communication, but they've made it very clear that they can not, and I've tried with both the Swedish and the US support. This experience has been rather disappointing.