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Hey @laurapearce1,
Try logging into your Spotify profile on your browser here with your email. Your username will be displayed after you login.
After that, check the status of your subscription. If everything looks ok (it should say you're paying through Vodafone), logout of the app in your device, and be sure to use that username, instead of your email address, to login to your account. It's the one with the Premium features.
Hey @laurapearce1,
Try logging into your Spotify profile on your browser here with your email. Your username will be displayed after you login.
After that, check the status of your subscription. If everything looks ok (it should say you're paying through Vodafone), logout of the app in your device, and be sure to use that username, instead of your email address, to login to your account. It's the one with the Premium features.
You're welcome. Glad I was able to help. 🙂
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game…