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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Other (Podcasts, Partners, etc.)

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Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • babatjie
  • Casual Listener
  • 5335 Views
  • 37 replies
  • 6 likes
  • Other
  • 5335 Views
  • 37 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 18747 Views
  • 9 replies
  • 2 likes
  • Other
  • 18747 Views
  • 9 replies
  • 2 likes

Sort Content of Playlist in Windows Phone App / Android

Please allow to sort (asc/desc) content of playlists in windows phone app / android app. I have big playlists with 800+ songs and scrolling is very slow or buggy ....

  • Casual Listener
  • Please allow to sort (asc/desc) content of playlists in windows phone app / android app. I have big playlists with 800+ songs and scrolling is very slow or buggy ....
  • Schnoeggi
  • Newbie
  • 2191 Views
  • 12 replies
  • 22 likes
  • WP 8
  • 2191 Views
  • 12 replies
  • 22 likes

Solved!! INTERNSHIP APPLICATION

Hello! I am currently filling out the application for interning with you guys this summer! I am confused on how to fill out one part, however. I am a Music Business major with a focus in Production and a minor in Design Communications but am not sure...

  • Casual Listener
  • Hello!  I am currently filling out the application for interning with you guys this summer! I am confused on how to fill out one part, however. I am a Music Business major with a focus in Produ...
  • hannah_louise3
  • Casual Listener
  • 1217 Views
  • 3 replies
  • 1 likes
  • 1217 Views
  • 3 replies
  • 1 likes

USB/SD card storage

Hi, I have premium and have downloaded all of my music. I recently bought a new stereo for my truck and want to play the music from spotify off of a USB or SD card. Is there any way possible to transfer a playlist from my laptop onto a USB or SD that...

  • Newbie
  • Hi,        I have premium and have downloaded all of my music. I recently bought a new stereo for my truck and want to play the music from spotify off of a USB or SD card. Is the...
  • ErickRGuetta
  • Community Legend
  • 312 Views
  • 1 replies
  • 0 likes
  • Other
  • 312 Views
  • 1 replies
  • 0 likes

Album under the wrong band?

My beloved Wild Child, the one with Kelsey and Alexander which used strings like uke and violin and whatever, now has a recently added album by a band with the same name. Only this band is like punk rock. The album is under the wrong band despite the...

  • Newbie
  • My beloved Wild Child, the one with Kelsey and Alexander which used strings like uke and violin and whatever, now has a recently added album by a band with the same name. Only this band is like punk ...
  • Nayibmc
  • Regular
  • 653 Views
  • 2 replies
  • 0 likes
  • 653 Views
  • 2 replies
  • 0 likes

Solved!! Can't get past the Flash pop up window, web player not loading.

I've logged out, logged in, started from the website and from a bookmark, turned off the ad blocker, cleared the cookies and cache, but can't get past the Flash pop up. The player loads the left controls but not the main page. Help?

  • Regular
  • I've logged out, logged in, started from the website and from a bookmark, turned off the ad blocker, cleared the cookies and cache, but can't get past the Flash pop up. The player loads the left cont...
  • whollyballerina
  • Newbie
  • 773 Views
  • 5 replies
  • 0 likes
  • Web Player
    Windows
  • 773 Views
  • 5 replies
  • 0 likes

Streaming to audioblock cvr-100

Just got a new audioblock cvr-100 and I'm attemptin to stream from spotify to it. Anyone have any experiences with it? Figured out how to stream from media player, but so far I'm clueless on how to get spotify on

  • Newbie
  • Just got a new audioblock cvr-100 and I'm attemptin to stream from spotify to it. Anyone have any experiences with it? Figured out how to stream from media player, but so far I'm clueless on how to g...
  • mthernan
  • Newbie
  • 1248 Views
  • 2 replies
  • 0 likes
  • 1248 Views
  • 2 replies
  • 0 likes

Web Player no longer working with Chrome after latest Chrome release

All, My first post, so apologies if this was asked or discussed already (I did a search and could not find anything)... I am using Chrome, Version 45.0.2454.101 m (64-bit), and I used to be able to listen to spotify via the play.spotify.com URL, but ...

  • Casual Listener
  • All,     My first post, so apologies if this was asked or discussed already (I did a search and could not find anything)...   I am using Chrome, Version 45.0.2454.101 m (64-bi...
  • Mithrondir
  • Newbie
  • 760 Views
  • 6 replies
  • 0 likes
  • Web Player
    Windows
  • 760 Views
  • 6 replies
  • 0 likes

Re adding spotify to sonos: account not recognised

Hi, I have sonos Playbar, manage it via Ipad. I have Spotify premium to use for sonos. All fine til now. Today I couldn't play music, always got error message: unable to connect to sonos.So I remove the spotify service to re-add. Try to re-add and lo...

  • Newbie
  • Hi,   I have sonos Playbar, manage it via Ipad. I have Spotify premium to use for sonos. All fine til now. Today I couldn't play music, always got error message: unable to connect to sonos. S...
  • 354 Views
  • 0 replies
  • 0 likes
  • 354 Views
  • 0 replies
  • 0 likes

How to revoke 3rd party app access?

I imported all my songs from Rdio by granting access to 3rd party web apps like Mooval , now I want to stop them from SPYING on my activities. How do we manage 3rd party application access to our account (revoke access to applications, so they can no...

Screen_shot_2012-01-29_at_6.40.08_PM_610x277.png
  • Regular
  • I imported all my songs from Rdio by granting access to 3rd party web apps like Mooval , now I want to stop them from SPYING on my activities.   How do we manage 3rd party application access t...
  • Hoof_Hearted
  • Regular
  • 14985 Views
  • 14 replies
  • 30 likes
  • Web Player
    Windows
  • 14985 Views
  • 14 replies
  • 30 likes

Spotify Web Player parou de reproduzir músicas

Estou com uma dúvida. E estou perdida aqui! Não sei onde procurar! Eu às vezes utilizava o Spotify pelo app do celular e às vezes utilizava pelo web player. O Spotify Web Player funcionava normalmente, até que um dia, sem querer, loguei nele já estan...

  • Newbie
  • Estou com uma dúvida. E estou perdida aqui! Não sei onde procurar! Eu às vezes utilizava o Spotify pelo app do celular e às vezes utilizava pelo web player. O Spotify Web Player funcionava normalment...
  • 693 Views
  • 0 replies
  • 0 likes
  • Web Player
  • 693 Views
  • 0 replies
  • 0 likes

Spotify Connect - Multiple Speakers/Devices

I always was able to see 'rocky' and 'sceezebox' in the list of available devices in the right corner of the spotify window. But right now I don't see any devices anymore while I didn't do anything out of ordinary. Can somebody tell me what to do?

  • Casual Listener
  • I always was able to see 'rocky' and 'sceezebox' in the list of available devices in the right corner of the spotify window. But right now I don't see any devices anymore while I didn't do anything o...
  • ag2526
  • Roadie
  • 273 Views
  • 1 replies
  • 0 likes
  • 273 Views
  • 1 replies
  • 0 likes

Spotify no longer scrobbling tracks to Last.fm after password change

EDIT: I don't know how to delete a topic, but this issue is resolved. Happy listening, friends! Hello, Yesterday, I changed my Last.fm password. I then inputted the correct credentials into each device I use Spotify on. No songs have scrobbled since ...

  • Newbie
  • EDIT: I don't know how to delete a topic, but this issue is resolved. Happy listening, friends!   Hello,   Yesterday, I changed my Last.fm password. I then inputted the correct credenti...
  • 298 Views
  • 0 replies
  • 0 likes
  • music
    Other
  • 298 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Chrome Flash Problem

I have a chromebook, and every time I try to open the spotify web player on it, it tells me I need to install adobe flash. When I click the link to install it, it tells me that I already have the most updated version of adobe flash. This is an endles...

  • Casual Listener
  • I have a chromebook, and every time I try to open the spotify web player on it, it tells me I need to install adobe flash. When I click the link to install it, it tells me that I already have the mos...
  • pansykid
  • Casual Listener
  • 969 Views
  • 7 replies
  • 1 likes
  • Other
  • 969 Views
  • 7 replies
  • 1 likes

Tizen 2015+ Layout and Screen Dim

When I browse my Spotify library and scroll to the right, the cursor goes off the screen and the content does not follow, essentially making that content inaccessible; I need to move the cursor back to the left of the screen to see it again. I use th...

  • Newbie
  • When I browse my Spotify library and scroll to the right, the cursor goes off the screen and the content does not follow, essentially making that content inaccessible; I need to move the cursor back ...
  • 375 Views
  • 0 replies
  • 0 likes
  • Onkyo
    Samsung
  • 375 Views
  • 0 replies
  • 0 likes

Spotify connect for web player

Hello.Web player worked just fine until yesterday. Right now it's just spin around and around loading screen and after some time show error"Flas unavailable"i tried installing flash but same problem and same error show up every time.I tried with goog...

  • Newbie
  • Hello. Web player worked just fine until yesterday. Right now it's just spin around and around loading screen and after some time show error"Flas unavailable"i tried installing flash but same p...
  • user-removed
  • Not applicable
  • 422 Views
  • 1 replies
  • 0 likes
  • Web Player
  • 422 Views
  • 1 replies
  • 0 likes

Web player not working

Every time I try to use play.spotify.com/browse, it redirects me to www.spotify.com/fi/ instead. What's wrong? I am using Win RT/IE on my Lumia 2520.

  • Casual Listener
  • Every time I try to use play.spotify.com/browse, it redirects me to www.spotify.com/fi/ instead. What's wrong? I am using Win RT/IE on my Lumia 2520.
  • ingelize
  • Newbie
  • 268 Views
  • 1 replies
  • 0 likes
  • Web Player
  • 268 Views
  • 1 replies
  • 0 likes

Solved!! BlackBerry BBM Music status

Hi there, I have the free version of Spotify and use it over wifi whilst at work. I chat using BBM instant messenger and until recently my friends could see what I was listening to. However since I've upgraded the Spotify version they can't now. I ha...

  • Casual Listener
  • Hi there, I have the free version of Spotify and use it over wifi whilst at work. I chat using BBM instant messenger and until recently my friends could see what I was listening to. However since I'v...
  • richardsennett
  • Casual Listener
  • 7230 Views
  • 10 replies
  • 0 likes
  • BB10
  • 7230 Views
  • 10 replies
  • 0 likes

Flash Problem With Chrome

Hi its 11/1/2016 i started up chrome and went to spotify's web player and it told me to enable flash i did and it wont work i have also manually put the URL in and accept it to make the plugin work but still will not work and i cant get it to work at...

  • Regular
  • Hi its 11/1/2016 i started up chrome and went to spotify's web player and it told me to enable flash i did and it wont work i have also manually put the URL in and accept it to make the plugin work b...
  • qw3rt33
  • Gig Goer
  • 821 Views
  • 5 replies
  • 1 likes
  • Web Player
    Windows
  • 821 Views
  • 5 replies
  • 1 likes

Spotify won't open - Windows phone

Hey whoever can help - this morning spotify was working fine, but now every time I try to open it on windows phone it just gives me the loading screen but never actually opens past that. Any suggestions? I've tried updating the app and turning the ph...

  • Newbie
  • Hey whoever can help - this morning spotify was working fine, but now every time I try to open it on windows phone it just gives me the loading screen but never actually opens past that. Any sugges...
  • Kapanar
  • Newbie
  • 2142 Views
  • 5 replies
  • 0 likes
  • 2142 Views
  • 5 replies
  • 0 likes