How can I stop getting in-app recommendations?

[johnwastle]

I've attached an example of some Direct marketing sent my way.

How can I stop it?

Plan

Premium

Country

UK

Device

IPhone 12

Operating System

iOS 17.1

[johnwastle]

Hey folks!

Just a follow-up here 🙂

Regarding the in-app messages with a 'Sponsored Recommendation' tag:

You’ll see them for artists you follow or listen to a lot and they will only appear when you first navigate to Home. They won’t interrupt your music listening experience. 

Opting out of them is possible for Premium subscribers. To do so -  tap on What's this? the next time you receive a notification. From there you can stop them from showing for the artist you've received the notification from, or stop them showing altogether. 
 
Regarding the in-app concert recommendations:

It is not possible to turn off in-app concert recommendations (or any other in-app messages in general), unlike email and push notifications which are sent outside of the app and can be turned off. We're making improvements on this matter.

Hope this clears things up!

[user-removed]

I pay for premium. What the **bleep** is a sponsored recommendation other than an Ad? I don't know who the **bleep** Kram Enots is or how much he paid you but I paid Spotify to not show me any Ads. Stop the **bleep** now or you will lose more and more long time subscribers. 

 

[C1L0]

Another today. 

[user-removed]

So is anyone from Spotify going to even reply? I swear you bunch make it impossible to talk to any real people because you know the answer is just 'We're greedy and like to make money even when people already pay us.". 

[lyager]

I did all of what Vasil suggested, and I'm _still_ getting concert suggestions. Even though I press the small 'X' to dismiss, the exact same concert pops up again. Please stop suggesting concerts and try to make money of us, and just stick to being a damn good music provider.

[NotJohnBoy]

Just got another sponsored ad. I had not logged out and in twice but have now. The app was already up to date. I will do the reinstall later so this hopefully stops happening. 

I am also wondering how to stop from getting concerts advertised to me. To my knowledge I have this setting turned off, but I keep getting “Recommended” concerts at the top bar of the app with a link to buy tickets. 

Thanks. 

[rmb62470]

Today I received an email from Spotify telling me that I band I've hardly ever listened to has some new merch out despite the fact that I have all notifications off. I went to the bottom of the email and found the unsubscribe link and clicked on it, and just as I thought, everything was already unsubscribed.

So brace yourselves, because now they're upping the ante to emails. They couldn't care less about our "preferences". They are going to keep hawking and we're going to keep accepting it.

This forum needs a dislike button, so we can properly register what we think of the lies the mods post.

[sad_panda]

Just got my first 'sponsored recommendation'. Spotify, you must be out of your mind to serve this to a paying customer! This surely needs to be an opt in, but you sneaked that in without consent. Shame on you! 

[draagslap]

Plan

Premium

Country

United states.

Device

Pixel 6

Operating System

Android

My Question or Issue

Anyone else still getting concert notifications even when disabled? I keep on getting concert notifications even when disabled. Any solutions to this? Seems to only be King Gizzard & The Lizard Wizard. (I do love the band but I hate any notifications)

Screenshots are attached.

[soboyle]

I switched to Apple 3 months ago and its been great. Do it. 

[soboyle]

Still get them and that's all turned off. 

[oortone]

Offloading the application as a Spotify support person recommended did NOT help either. 😞

[oortone]

@rmb62470: The ads I get are definitely not random. They have a clear connection to artists and albums I have stared.

[Eddy_bola]

Stop using Spotify is the only solution.

[Eddy_bola]

And they will keep forcing these kind of ads.

[Liev1]

The**bleep** is strong in this one....

Spotify pretending those are not ads!

[Liev1]

they are pretending those are not ads.

[rmb62470]

I was pointing out that the way the Spotify rep worded the reply left them some wiggle room as far as still being able to send notifications without being blatant liars about it, but that certainly doesn't mean that I'm surprised at them blatantly lying anyway.  

They are going to do whatever they want, and they're going to lie to us every step of the way. Yesterday I got a Spotify email for a band's merch, despite having all notifications off. So these concert notifications are looking like just the tip of the iceberg.

[rmb62470]

Gaslighter at Spotify uses the premise of "It is entirely up to you whether you purchase the tickets or not" as evidence of this not being an ad. An ad is only an ad because there is that choice. This has become nefarious.

[oortone]

@Liev1: **bleep**! That's a terrible answer from Spotify. Do they think you are stupid? Also, many of us get these "recommendations" a lot of times. That's traditional advertising and absolutely nothing else.

Lying to customers is the absolutely worst thing to do. It's so pathetic.

[bricostello]

They're clearly leaning in to the idea that Premium accounts only remove audio ads from between songs.

Give it a few months- I'm sure we'll get a new option to pay another $2.99/month for a "Platinum" account, or something, that removes these visual recos as well.